Go1 is pleased to announce a new content partnership in Australia, teaming up with building and construction eLearning specialists Pointsbuild. Pointsbuild delivers their own digital learning content, specifically for the Australian building and construction industry. 

The partnership between Go1 and Pointsbuild has initially given Go1 Premium customers access to 12 Courses in the National Construction Code (NCC). The NCC is an initiative of the Council of Australian Governments (COAG) developed to incorporate all on-site construction requirements into a single code.

For the last decade, Pointsbuild has delivered professional development courses too over 100,000 trades and professionals across a range of Australia’s leading construction companies. They make CPD easy for the construction industry, and can help ensure your organisation fulfils compliance requirements for licence renewal/accreditation in the industry. 

Mitchell Sabine, from Go1's Content Partnerships team, explains the value of this partnership for Go1 customers:

"Together, we will help employers and their staff in the building and construction industry achieve their training and compliance goals.  Pointsbuild are industry experts and have a leading library of courses for a range of trades and professions in building and construction industry." 

Go1 is excited to be partnering with Pointsbuilds - a leading online professional development company for all of the building, construction and property industries. We expect the partnership between both organisations will expand to include more of Pointsbuild's digital learning catalogue. 

Pointsbuild are leaders in education, training and innovation. Established in late 2006, Pointsbuild was founded to provide approved compliance based training for builders, with a focus on those in regional and remote areas - for which there has been a distinct lack of credible training and education options. Pointsbuild has grown from one of Australia’s first approved Continuing Professional Development (CPD) training providers for the Australian building and construction industry to now be the leader of online CPD, education and training services across Australia for construction and building professionals.

Go1 makes it easy for businesses to train their staff, with the world’s largest compliance, professional development and general training marketplace. By providing a single platform that extends from first aid training through to degree bearing courses, Go1 makes it easy to find and compare the best training options available. Since launching in 2015, Go1 has grown to be a world leader in online learning and education.

Local and overseas investors include Y Combinator, SEEK, M12, Tank Stream Ventures, Black Sheep Capital, and Our Innovation Fund.

For more insights, subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.

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Pointsbuild - Construction industry compliance training -Go1

Introducing Pointsbuild – helping employers in the building and construction industry achieve their compliance goals

Check out Go1 Premium Playlist: July 12th

Check out Go1's latest updates for Go1 global customers. 

With over 200 hours of content available via Go1 - HealthStaffEd are setting the benchmark for online learning for the healthcare industry. 

HealthStaffEd provide the best in current, relevant, interactive eLearning. The Go1 Premium library contains 128 learning resources from HealthStaffEd, that range from specific illnesses, administering medication,  infection control, hand hygiene, aged care and many more topics.  HealthStaffEd content is designed for nurses and aged care staff. 

Check out some of their courses below, available to all Go1 Premium customers:

This 1.5 hour interactive course identifies some of the most common interactions that may occur when some foods are mixed with medications, and the adverse effects that may result.

Iron Deficiency Anaemia in Adults - Diagnosis, Management and Prevention

This 2 hour interactive course covers the causes and implications of IDA in adults and provides strategies for the diagnosis management and prevention of IDA.

Infection control: Reducing healthcare acquired injuries from sharps

This 1.5 hour interactive course will assist all healthcare personnel to stay safe when dealing with contaminated sharps especially needles.

Go1 has a 10 courses in the child care space from International Child Care College. International Child Care College (ICCC) is a leading Australian vocational education training provider in Early Childhood Education and Care programs.

International Child Care College is an award-winning Registered Training Organisation, with a 15 year-long standing in the industry. ICCC are known for delivering quality outcomes for new and existing early childhood educators. The content comes from qualified trainers who have worked in a range of services over a number of years in a variety of positions.

Working in children's services: Child protection - Reporting

This course details the responsibilities of educators and the service in relation to reporting their suspicions that a child may be at risk of abuse or neglect. It examines the steps an educator should take if a child discloses their abuse to you, and also looks at some common barriers or reasons why an educator might not want to report their suspicions.

Working in children's services: WHS compliance

This course focuses on the importance of Workplace Health and Safety for educators in an early childhood service. It gives practical examples of typical policies and procedures in the workplace, and looks at the consequences to the educator as well as the service and other staff members if WHS policies and procedures are not followed. It looks at the most common injuries educators suffer from and how safe work practices can help avoid them.

Working in children's services: Hazards and risks

This course introduces educators to the steps in the risk management process, in the context of early childhood education and care services. It provides lots of examples of the kinds of hazards that can be found in services, and ways that their risk can be removed or reduced to provide a safe environment.

This week, we welcome some exciting new providers in the healthcare and childcare industries!

Part 4 of the Aged Care Quality Standards Series

The new Aged Care Quality Standards are now in place across Australia. The standards apply to all aged care services, including residential care, home care, flexible care and services under the Commonwealth Home Support Program. Now is the time to familiarise yourself with them.  

In order to meet the standards, staff must be well-equipped and feel confident in delivering the best possible care. To support this, Go1 has partnered with Australian training provider Aged Care Learning Solutions to bring you all the online training courses you need to be ACQS compliant.

For Standard 4, organisations need to ensure their services and supports for daily living allow for consumers to do the things they want to do. Meeting the requirements for this standard is closely linked to the guidelines set out in Standard 1.  If consumers are provided with the help to maintain their independence, they will be able to live with purpose and have a sense of belonging to their community. 

What does ‘services and supports for daily living’ include?

Your organisation’s services and support systems include any provisions in place for consumers’ health and wellbeing that enable them to do things they want to do. 

Whether you are working with consumers living in their own homes or those in residential care, each consumer will have goals they want to achieve.  They will also want to be engaged in activities which have meaning and purpose, but may have challenges in their health and abilities which make this more difficult. 

The services and support your organisation provides should enable consumers to work towards their goals and aspirations, and help them to engage in meaningful pursuits. 

domestic help, such as cleaning, laundry, gardening and home maintenance services

food services, including meals, food advice, delivery and preparation

services to encourage and support consumers to take part in social and other activities they are interested in, including community life.

Reviewing your services and support systems

Whether you believe the services your organisation offers are of a high standard, or you think they need improving, you will need to complete a review and ensure they meet the requirements for the new ACQS. 

These are our top tips for aged care providers to use and to generate conversation around the topic. The advice we share is to be implemented at the discretion of those responsible for the quality of aged care provision. Staff wishing to implement changes should do so in consultation with colleagues and line managers:

1. Provide opportunities self-management 

Where possible, allow those you are caring for to take ownership of organising activities and making changes in their home. Of course, there are policies and guidelines everyone has to adhere to, but there is room within these to allow consumers to shape the world around them. 

Perhaps the consumers in your organisation could set up a community association, or organise a fundraiser? If a person in your care is living at home, are there organisations in their community which could help to give them a voice? Of course, this won’t be possible for all individuals, but highlighting the opportunity to those who are able can make a huge difference to their sense of independence.

2. Encourage consumers to remain physically active 

Staying in the best physical shape possible is essential for the individuals in your care and their ongoing level of independence. Although the extent to which an individual is able to move or how far they can travel will vary, encourage them to continue doing what they can.  This might be as simple as walking in the garden, or organising household items. However small, each opportunity for movement will help those in your care to remain as active and engaged as possible. 

3. Tailor your services to the consumers’ needs

When reviewing the support your organisation offers to consumers, the best place to begin is with the information on the care plans.  If the services on offer meet the needs and wishes of consumers as closely as possible, consumers in your care will feel safer and that they are being listened to. This also applies if you have room in the budget to put new services in place.

It is equally important to involve consumers in the review process and ask for their feedback.  Their opinions will be the best indicator as to how the organisation is doing, and it is important to listen to them as you implement change.  Communicating any changes to consumers is also essential, as changes to an environment or routine can be stressful. 

4. Encourage consumers to take part in community life 

In order for consumers to feel as though they are engaged in daily life, it is important that staff members encourage them to take part in their community. Consumers need to be supported to overcome any impairments or conditions they may have which make participating difficult. 

If consumers are in residential care, there should be a range of activities that those with different personalities will enjoy taking part in. Some will enjoy physical activities, some more creative pursuits, and others will enjoy staying up to date with world politics. Provide activities for consumers of all personality types to enjoy their environment. 

Consumers in residential care should also be encouraged to take part in activities in the wider community if possible. Family members or friends might be able to assist with this. In residential care, it is also beneficial to have networks with the community, so that those outside of the organisation can provide services to consumers. For example, a massage therapist might visit consumers in residential care on a weekly basis. 

On reflection, are there any improvements you need to make to the services and supports in your organisation?  For information and support with meeting the requirements for Standard 4, you can find reflective questions on the Aged Care Quality and Safety Commission website.  

If you have a Go1 Premium portal, log in to view the Aged Care Learning Solutions video guide to Standard 4. Here, you will also find learning resources related to Standard 4.

How to review your services in line with the new ACQS - Go1

How to review your services and supports for daily living in line with the new ACQS

This month, we're focusing on all things management - so keep an eye on the blog over the next few weeks to read more about Go1’s relevant training content!

Don't wait to start training your new managers

The transition from employee to manager can be difficult - it takes new skills and a new mind-set. Intellezy Learning has a series of courses for new managers which you can use to set your new managers up for success. 

Organisations who don't take action now when it comes to training first-time managers will be overtaken by organisations who are offering their new managers the right training solution. 

The Intellezy Learning library not only covers traditional management skills to ensure your managers make a successful transition, but also has practical skills for first-time managers to help them support and motivate their team, and create a strong workforce that is results driven. 

Find nine courses related to the New Management Fundamentals Series in Go1 Premium. This series is suited to new managers to help them learn key management skills and how to apply a practical approach to managing your employees. Highlights from Intellezy's nine management courses include: 

Enable new managers to learn and apply a practical approach to managing the performance of employees in a way that will achieve organisational results while enhancing the development and engagement of employees. 

This course looks beyond the traditional annual performance plan and presents tools, templates and skills that reflect the current reality managers are facing - dynamic, fast moving, complex, team-based, and cross-functional.

 Learners will complete each stage of the process, understand the management skills required to put it into practice, as well as identify future opportunities for development.

The overall goal of this program is to enable managers to learn and apply a practical, management-centric goal setting process. A process that is designed to reflect the current reality managers are facing - fast moving and cross-functional. 

Upon completion, each learner will have completed the process as well as identified future opportunities for development.

This is an especially important skill because virtual teams are now the fundamental way in which work gets done within organisations, with many employees working remotely and teams existing across different geographic areas.

This course blends best practice and the latest research, with an emphasis on helping managers understand how to lead these dispersed, virtual teams. 

Upon completion, each learner will have completed a series of exercises that will enable them to better manage teams in a virtual world.

Intellezy Learning: An eLearning solution like no other

Intellezy microlearning can strengthen your competence and confidence. Intellezy has a robust library of Microsoft Office, Office 365 and Adobe Creative Cloud microlearning. Intellezy’s training is delivered by certified instructors and industry experts. Their friendly, engaging style breaks down complex ideas into bite-sized learning nuggets, and Intellezy’s video library is produced by professionals, in a studio, for professionals like you. Because they never leave the screen, the learner’s attention is held longer. Look forward to 3-5 minute short segment videos, with onscreen instructors providing solutions to common workday challenges.

Go1 Premium has 153 learning resources available as part of your subscription, read more here.

 If you want to enrol in these courses, simply:

From the Search Results Page -> use the provider filter to find Intellezy Learning courses.

Find out how courses from Intellezy Learning, one of Go1's Premium training partners, will help your employees build their management skills.

Bite Size is a company specialising in Microsoft Office training lessons and were the pioneers in delivering a typical one day Microsoft Office course in easy to learn bite sized chunks. 

Bite Size have highly qualified specialists across the IT training and marketing and communications sectors who create their Bite Size learning. 

The Go1 Premium library contains 15 learning resources from Bite Size, that range from Introductory to Expert levels in the MS Office suite:

MS Office 365 (Introduction, Intermediate)

Word 2016 (Introduction, Intermediate, Advanced, Master)

Excel 2016 (Introduction, Intermediate, Advanced, Master, Expert)

MS SharePoint (Introduction and Site Owners)

OneNote and Powerpoint 2016 Introductory courses. 

The Bite Size courses are designed to give you the freedom and flexibility to learn how to use Microsoft products in easy to use bite size pieces. With their courses, each lesson takes on average 3-5 minutes to complete and the estimated full course duration is 3-4 hours. Check out some of their courses below:

The MS Office 365 – Introduction. This level of course is for anyone who wants to understand how to use Office 365. It's suitable for complete beginners or those who have a little self-taught knowledge. 

You will be able to access your Office 365 account, understand the home page, change settings, themes and sign out.

You will be able to access the online version of Outlook, Word, Excel and PowerPoint and learn about the difference between contacts and groups.  

Learn the difference between SharePoint and OneDrive.  

Understand about other apps such as Yammer, Teams and Planner.

MS Excel 2016 - Expert. This level of course is for anyone who has a very good practical knowledge of using MS Excel.

You will be to create dynamic ranges, use ISERR, ISBLANK and ISNA functions and DSUM and DCOUNT.  

You will also take macros to another level by exploring the Visual Basic Editor and turning off screen flashing.

Lastly you will explore further features with pivot tables such as filtering fields and calculated items.

Sandler Training is a world leader in innovative sales, leadership and management training.

Sandler has taught its distinctive, non-traditional selling system and highly effective sales training methodology, which has helped salespeople and sales managers take charge of the process. The nontraditional training approach is of constant reinforcement for lasting change, whether applied to individual sales professionals or entire sales teams.  

Sandler Training uses repetition to help clients understand the principles and strategies that form our selling system, and then to develop the skills to put those strategies into action, and apply them in day-to-day business situations.

Sandler has different series of learning items, such as: No Pressure Prospecting, Dealing with Difficult people, Formula for Success, Blind spots plus more! Here are two of Sandler's most popular courses:

This course details 49 sales management principles based on the proven principles of the Sandler Selling System. In this course, you will learn best practices for sales leaders, which you can immediately implement with the members of your team. We will give you an overview of the attitudes, behaviours, and techniques which we have found to be most effective over the past five decades. 

Dealing with Difficult People and Situations

This is a four-part course containing instructor-led videos to help you deal with difficult business situations. 

No matter what your position is in the organisation, you will have to deal with angry, upset or difficult people at some point. It’s part of the job, but many people find it to be a stressful part of their day, which can lead to burnout - unless there is an established, step-by-step process in place. 

Managers have difficult conversations with employees, salespeople have difficult negotiations, and other frontline positions deal with difficult customers and demands regularly. This new online self-study course from Sandler will look at difficult people and situations. What makes them difficult? Why do we often feel uncomfortable with these situations? How do we avoid getting into these situations? How can we use proven Sandler techniques to institute a step-by-step process to resolve conflict without escalating it?  And, how can we fix both the problem and the upset customer while still maintaining our own confidence and self-esteem?

Via Go1 Premium, Symmetra has made their cutting-edge diversity and inclusion products available. 

Symmetra are a premier name in diversity and inclusion training in the Asia Pacific region, with content that is suitable across a range of industries. Symmetra courses are predominantly gamified to better stimulate learner thinking, increase engagement and encourage completion of the learning items. 

All Go1 customers have access to their 18 resources ranging from compliance, management and leadership, so you can ensure across your whole organisation, staff have strong diversity and inclusion training. 

Symmetra has your human resource content covered, with top courses including:

Up to 50% of all people will experience some form of workplace bullying in their career. In this interactive, game-based course you will learn how to recognise and guard against bullying and harassment in the workplace. You will learn how to differentiate between what is acceptable and what is not, develop an understanding of your rights and obligations, and learn some useful tips for addressing inappropriate behaviour and fostering an inclusive workplace culture.

In this interactive, game-based course employees will learn how to identify and adapt to cultural differences. Users will learn how to recognise their own worldview,  how it's different to other cultures and how this impacts on the workplace. The course also focuses on why cross cultural intelligence is important for you and your organisation and provides tips on anticipating cultural differences and becoming culturally savvy so you can improve collaboration

Time to Impress specialises in training for gaming machine vendors, the only specialised training provider on this topic in Australia. 

TTI content is especially relevant for sporting clubs, RSLs and anyone who operates poker machines in their business. TTI courses are highly recommended for hospitality workers, being easy to consume on the job and covering key service and communication skills for gaming staff within a pub or club environment

Time to Impress has 18 video based learning resources, with top courses including:

Gaming Appreciation is an integral part of training for anyone that works in a gaming venue – from operations to kitchen staff, valets and cleaners. Every staff member in a gaming venue has the potential to either deliver a great experience to your guests, or the potential to drive them away forever. In just 45 minutes, your staff will have a sound understanding of the fundamentals of engaging with gaming guests and using practical examples based on real-life situations. This course is a consolidated version of Gaming Essentials, and is designed to be an integral component of training for anyone that works in a gaming venue, but specifically for those who do not regularly face customers in the gaming room.

The Gaming Essentials course should be your foundation training for all staff that deal with customers in gaming venues. It sets a sound benchmark for gaming service, with practical examples that will align with your own base-level expectations for service teams. The course covers 11 essential-to-understand topics, ranging from gaming philosophy, the greeting, dealing with money, hardware, gameplay, attitude, teamwork, adaptive service and more. This course is intended for all staff that deal with customers in gaming venues, irrespective of their role.

This week, we welcome some exciting new providers in the IT, Sales and Diversity sectors!

You’re busy, fast food is easy, and the couch is comfy. 

A productive team is a healthy team, so why not help your team make better lifestyle choices with the Healthy Heart program? 

If you need some help in the right direction the Kineo Healthy Heart program powered by Go1 is the best place to start. The 7 healthy heart titles are suited to organisations looking to promote health and wellbeing amongst their employees and create a workplace wellbeing program for their staff. 

Created by leading subject matter experts in health, nutrition and wellbeing at the University of South Australia. These courses provide learners useful tips and tricks for staying healthy in the workplace.  Find out more here. 

Healthy Heart is a behaviour-focused program; featuring highly engaging activities with premium animations, illustrations and downloadable resources. Averaging 20 minutes each, these 7 titles are your guide to effective lifestyle changes. 

Provides your staff understanding of the basic elements of a heart-healthy lifestyle and the importance of a heart-healthy lifestyle, and how you can make healthy changes to your lifestyle. 

Provides your staff understanding of what blood pressure is, the risk factors that can cause high blood pressure, and 
how to identify which risk factors can be improved through lifestyle changes. 

Provides your staff understanding of the key elements of a heart healthy diet, and how food can affect the risk factors for heart disease. 

Provides your staff understanding of the relationship between weight and heart disease and how much energy the body requires. 

Provides your staff understanding of diabetes as a condition, how and why diabetes develops, and how to prevent it developing. 

Provides your staff understanding of how activity levels affect health, the factors that can prevent us from exercising 
adequately, and strategies to help us increase our level of physical activity. 

Provides your staff understanding of the importance of pre-planning your shop, strategies to make healthy shopping decisions, and how to read nutrition labels. 

If you want to join the wellbeing movement contact us today. 

There are many articles out there about the importance of your employees mental health, but what about their physical health?

Do your employees have good nutrition, sleep and exercise habits? 

Do they drink four coffees before entering a meeting? Or do they crave sugary snacks to get them through the last two hours of the working day? 

Unfortunately these unhealthy work habits are all too common. 

Employers have a unique opportunity to improve the health and wellbeing of their staff. By creating a positive, safe and healthy environment for employees, you can increase morale, improve your employees’ work-life balance and, in turn, positively impact your business.

While it is widely known that working is good for people’s health and wellbeing, it’s increasingly being recognised that a healthy workforce is beneficial to employers too. The key to increasing an organisation’s performance and productivity levels is the wellbeing of its greatest asset – its employees. This is why supporting a workplace wellbeing program and encouraging a work-life balance is highly recommended.

According to the Australian Government, healthy workplaces can help to make businesses more productive and employees more engaged. Therefore, promoting and supporting health in the workplace is not only common sense, but it makes good business sense too. 

Here are just some of the facts and figures out there about the positive benefits a workplace health program could have in the workplace:

It has been estimated that the healthiest Australian employees are three times more productive at work than their colleagues

The increase in preventable disease and workplace injury resulting from unhealthy living is a major cause of workplace absence or disruption 

Lifestyle risk factors such as smoking, excessive drinking, poor diet, inactivity and excess body weight can contribute to time away from work

Loss in productivity due to obesity through absenteeism, attending work when sick and premature death is estimated to cost $6.4 billion a year

Employers who run health and wellbeing programs do so because they want to: 

Improve work performance and productivity 

Reduce costs associated with absenteeism, presenteeism, disability and workers’ compensation 

Improve the culture of the organisation and retain existing employees

Improve the organisation’s image, attract talented employees and fulfill corporate social responsibility obligations

Benefits of a healthy workplace for employees:

Increase in health awareness and knowledge

Increase in physical health and mental wellbeing

Improved morale, job satisfaction and motivation

Improved opportunities for a healthier lifestyle

Greater capacity to enjoy life both in and outside the workplace

Promoting workplace wellbeing by offering increased education and support will benefit organisations in the long-term as individuals develop healthier behaviours, both in and out of the office. By increasing levels of happiness, inspiration and motivation in the workplace, you can positively impact the overall performance of your organisation.

Bottom line is: Healthy workers = healthy organisations = healthy business performance. 

If you need some help in the right direction, the Kineo Healthy Heart program powered by Go1 is the best place to start. The seven healthy heart titles are suited to organisations looking to promote health and wellbeing amongst their employees and create a workplace wellbeing program for their staff. Created by leading subject matter experts in health, nutrition and wellbeing at the University of South Australia, these courses provide learners useful tips and tricks for staying healthy in the workplace. Find out more here. 

The need for workplaces to promote and foster physical wellbeing in employees has never been greater. 

Learn more about the Kineo Healthy Heart Program today! 

Go1 is pleased to announce a new content partnership in the UK, teaming up with digital learning and performance specialists Trainology.

Based in London, Trainology began by helping legal clients meet their regulatory training requirements and has expanded across multiple sectors with their Learn, Engage and Perform product suites.

The partnership gives Trainology the digital capabilities to deliver their own elearning content as well as provide consulting and customised digital learning solutions to clients. 

“Go1’s innovative drive, best-in-class content offering and tireless support makes them the ideal partner for us to navigate the rapidly changing environment of learning and development." 

“The combination of our learning and performance capability and Go1’s huge content library and intuitive training platform enables us to offer clients the most comprehensive, relevant and affordable learning solutions on the market. We are excited to be breaking new ground together. ”

Go1 Content Partnerships Global VP, Rohan Chandler, said:

“Trainology is one of the UK’s most recognised names in the corporate learning space and Go1 is proud to form our first partnership in the region with such an established brand.

“They offer intuitive and easy to use platforms that are central to up-skilling an ever-demanding workforce as they seek to advance their careers. 

“Together, Go1 and Trainology will help employers and their staff achieve their training and compliance goals anywhere, anytime”. 

Trainology are digital learning and performance specialists helping clients in all sectors expand their human capital and grow their productivity using their 3-pronged approach: Learn – L&D consultancy, courses and platforms; Engage – employee benefits and rewards; and Perform – blended programmes by a tribe of experts. 

Since launching in 2015 to help legal firms meet their regulatory training requirements in the UK, Trainology have expanded into the financial services, healthcare, health and safety, and veterinary sectors.  

Go1 makes it easy for businesses to train their staff, with the world’s largest compliance, professional development and general training marketplace. By providing a single platform that extends from first aid training through to degree bearing courses, Go1 makes it easy to find and compare the best training options available. The marketplace features over 500,000 courses and other learning items created by local and international experts. Customers include SEEK.com.au, Oxford University, State and Local Governments and St John Ambulance.

Since launching in 2015, Go1 has grown to be a world leader in online learning and education. Local and overseas investors include Y Combinator, SEEK, M12, Tank Stream Ventures, Black Sheep Capital, and Our Innovation Fund.

Introducing Trainology – digital learning and performance specialists

It's customer service training month at Go1. 

In June we're focusing on all things related to customer service training - this week read about Go1’s customer service courses tailored to different industries. 

Customer service courses for the hospitality sector 

In the hospitality industry, customer service training is one of the most vital categories of training employees will ever receive.  Guests expect to be treated in specific ways, and your employees need to know how to meet those expectations. 

Go1 has multiple providers who offer specific training orientated for staff in the hospitality industry, we've spotlighted two courses:

Direction Associates has serval courses designed for all operational ‘front facing’ hotel staff. This course will help staff learn how to identify the different needs of different customers (for example needs of leisure, families, conference and corporate customers). Users can also learn how to handle problems positively along with other general customer service skills appropriate to hospitality teams. 

Direction Training Associates are a UK-based hospitality training provider. Their courses are developed by in-house hospitality professionals. In Premium you will find courses for bar tending, housekeeping, compliance for hospitality staff.

Customer Service Skills: How We Can All Improve

The main objective of this Go1 course is to suggest to your staff ways to help improve the service they provide to customers. Learners will be walked through customer expectations and how to handle customer problems effectively. 

 Training Today has a catalogue of compliance courses available in Go1 Premium created for our US market. With over 110 courses, Training Today is a great provider to use for your hospitality training. Training Today is only available to US-based Go1 customers. 

Customer service courses for the retail sector 

Retail customer service involves all the small interactions that make a shopper feel special. This usually involves providing customers with assistance, answering their questions and helping them solve problems. There are some factors specific to this industry that make it important to offer your staff courses tailored to their industry.

Go1 has various providers who offer specific training orientated for the retail industry, we've spotlighted two courses:

In retail, customer satisfaction is determined by how well a customer's needs have been met before, during and after any sales or service interaction. Providing a level of customer service that exceeds a customer's expectations should be the objective of each interaction that you have. This can be achieved by using a standardised process that follows a series of logical steps designed to maximise the efficiency and effectiveness of every customer interaction. By the end of this Catalyst courses, your staff should be able to:

Identify and explain the steps of an effective customer interaction,

Describe the benefits of applying a standardised process to customer interactions

List the differences between a good customer interaction and a poor one.

Content from Catalyst Education empowers students with practical, job ready skills when commencing or looking to advance their career. Their delivery and partner collaboration also ensures we meet the increasing complexities faced across several industries.

This module is part of Skillshub Retail Sales Academy, an online program providing learners the essential retail techniques and sales strategies, they need in their role. Skillshub promotes a “sales through service” approach and in this course users can learn how to provide great service by understanding what is most important to their customers. This session demonstrates how to get into the minds of  customers and give them the best buying experience of their lives!

Skillshub specialises in creating digital learning content that is practical, engaging and focused on action. Skillshub are a well-recognised provider in the UK/Europe, and Skillshub courses are all CPD certified for UK learners. 

Customer service courses for the Aged Care sector sector (Australian Only)

All staff, be it a care staff member, manager, nurse, director, will at some stage during their day be working with an internal or external stakeholder. In aged care staff members should be creating a great experiences everyday, you can use Go1's courses to re-set the customer service culture in your sector. 

This course provides a guide to good customer service from the first point of contact and includes strategies to support and manage people’s right to complain. This learning activity aligns to Australia's Standard 6 of the Quality Aged Care Standards.

Aged Care Learning Solutions has been helping aged care service providers meet their compliance requirements and address their unique needs since 2004. They were the first external eLearning provider to partner with the Australian Nursing and Midwifery Federation and receive endorsement for their educational material.

 If you want to enrol in any of these courses, simply: