Accommodation and Food Services

Project management training can help provide employees with an understanding of the skills needed for moving any project in the right direction. At Go1, we offer a wide range of online learning resources which cover all aspects of project management, including how to create objectives, prioritise goals, organise tasks, and time manage projects – while also sticking to budgets and available resources.

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Focusing on the customer will give you the best chance at success. Customers are at the heart of the hospitality industry. No matter what service you provide, you need to have a clear group of individuals who would see a value added from your product or service. This means your quality of service and reliability must be on the money. Focus on your product, employees and your target market, and you will see success. This playlist is curated for audiences in APAC. It highlights a diversity of courses and regionally relevant Content Partners. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum. Level = Beginner / All. This playlist was updated in May 2023.﻿

Allara Global

Course OverviewEach year businesses in Australia lose an estimated $8 billion as a result of poor customer service. Understanding how to manage customer expectations and provide excellent service is crucial in gaining and retaining loyal customers and is a key factor in overall company success.Featuring real-world scenarios, this interactive short course provides learners with the essential skills and knowledge necessary in developing customer relationships, resolving issues or complaints and creating positive customer service experiences all round. Target AudienceAnyone in a customer facing role. Learning ObjectivesThis course covers:<ul><li>Develop and maintain strong relationships with customers</li><li>Identify and investigate opportunities to provide tailored customer service solutions based on individual customer needs</li><li>Communicate with customers in person, on the phone and digitally</li><li>Effectively and efficiently resolve customer issues or complaints</li><li>Provide a great customer service experience all round.</li></ul>

Customer Service

Improving customer service skills

Customer service optimization

Customer Problem Solving

Managing customer expectations

Effective customer communication

Handling upset customers

Customer Service 101

Course OverviewWorking within the hospitality industry, you are likely to encounter intoxicated guests throughout your career. As a hospitality worker, you must be prepared to handle the situation in a calm, professional manner.Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video demonstrates how to identify key signs of intoxication and react appropriately, while ensuring the safety of yourself and your team. Target AudienceAnyone in the hospitality industry who serves customers.

Managing Intoxication

Glassware handling

Hospitality industry knowledge

Responsible Service of Alcohol

Dealing with aggressive behavior

Communicating with Guests

Wine serving

Dealing with Intoxicated Guests

BSI Team

You will learn how to deal effectively with your customers.

Customer Engagement

Prospect Engagement

Building Customer Connection

Engagement Strategies

User Engagement

Sales interaction improvement

Audience engagement

Customer Engagement - Conducting customer engagement

You'll explore how to work effectively handle customer complaints.

Complaint Handling

Customer Investigation

Handling customer objections

Customer Input Management

Customer Engagement - Process customer complaints

You'll learn about identifying customer needs and monitoring the service provided to them.

Customer Needs Assessment

Developing Customer Empathy

Customer Engagement - Deliver and monitor a service to customers

In this suite you'll learn all about customer engagement skills such as identifying customer needs, delivering a service to customers and closing sales. 
 
Spread across 15-modules, this suite is squarely aimed at the customer contact/engagement sector.

Contact Management

Learn all about customer engagement in this suite of 15 modules.

Customer Engagement - 15 modules

This module presents management principles and techniques for developing and implementing customer service strategies.

Frontline communication

Implementing customer-centric approach

Building Customer Loyalty

Maintaining service mentality

Developing effective leadership strategies

Frontline Leadership - Keeping them coming back

In retail, customer satisfaction is determined by how well a customer's needs have been met before, during and after any sales or service interaction. Providing a level of customer service that exceeds a customer's expectations should be the objective of each interaction that you have. This can be achieved by using a standardised process that follows a series of logical steps designed to maximise the efficiency and effectiveness of every customer interaction.

Explaining Customer Satisfaction

Retail Excellence - Customer interaction

Making a successful recommendation is a key element of the customer interaction (CI) process. Successful recommendations provide the customer with appropriate solutions relevant to their needs and circumstances. A good recommendation makes this clear by highlighting which benefits of a product or service best address the customer's WIIFMs.

Structuring successful recommendations

Recommendation Development

Retail Excellence - Successful recommendations

Our culture influences the way we act in the workplace and how we communicate with others. Having a good understanding of culture, what contributes to cultural differences, and how to interact with people who are different, will allow us to develop strong relationships and work well within a diverse environment.This is the 10th in a series of 13 Hospitality specific eLearning modules.

Cultural Awareness

Cultural Adaptability

Cross-Cultural Communication

Culture development

Acknowledging Differences

Hospitality - Cross cultural communication

“Going the extra mile” is when you not only meet the basic requirements but continue above and beyond what is expected of you. This one small thing, this little bit of extra effort, can take you a long way.This is the last in a series of 13 Hospitality specific eLearning modules.

Going the extra mile

Gracious hospitality

Delighting Customers

Hospitality - Service excellence

Taking Care of Guests: Hospitality Customer Service (APAC)

Being a waiter or waitress can be a challenging job. The work is physically, mentally, and emotionally demanding. You’re likely to spend hours on your feet, rushing about managing several tables of customers.By learning the recipe for success in becoming a waiter or waitress however will lead to greater job satisfaction and a better customer experience.This playlist is curated for audiences in APAC. It highlights a diversity of courses and regionally relevant Content Partners. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum. Level = Beginner / All.  This playlist was updated in May 2023.

Course OverviewA professional table setting is vital to creating a memorable experience for guests.Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video outlines the four main areas to consider when setting up a table:<ol><li>Hygiene</li><li>Table linen including cloths and napkins</li><li>Covers or settings for each table</li><li>Other requirements, such as table decorations, condiments and menus.</li></ol> Target AudienceAnyone in the hospitality industry who services customers.

Table etiquette

Table Clearing

Table design

Menu Planning

Mastering Business Etiquette

Plating Techniques

Setting a Table

Controlling stock is all about measuring what you have, what you order, and what you use, to make sure you never have too much or too little of the products you sell to customers.This is the 9th in a series of 13 Hospitality specific eLearning modules.

Stock management

Supply Management

Adjusting inventory manually

Retail Basics Knowledge

Applying food safety controls

Item Management

Hospitality - Managing stock effectively

In hospitality, stock is the livelihood of any establishment. Without the right stock, in the right place, at the right time, it’s virtually impossible to satisfy customers.This is the 8th in a series of 13 Hospitality specific eLearning modules.

Proper Material Storage

Livestock management

Hospitality - Storing stock safely and effectively

For a team to truly work well together, you need a well-rounded recipe of unique ingredients. A bunch of individuals; a cup of strong communication; three tablespoons of working towards common goals; a ladle of giving and receiving feedback; and a dash of effective stress management.This is the first in a series of 13 Hospitality specific eLearning modules.

Collaborating with others

Teaming Process

Collaborative Communication

Leadership and team management

Fostering soft skills

Hospitality - Working together, sharing success

Cheryl Cordier

Chef Andy guides you through a three course menu whilst teaching how to use a variety of plating techniques.

Cooking techniques

Mastering Garnishing

Proper Utensil Usage

Menu Usage

Plate carrying techniques

This short course will teach you plating skills using a variety of different techniques and the use of plating tools.

Plating Techniques - Eat with your Eyes!

Course OverviewThis video demonstrates the proper knife handling and sharpening techniques. Target AudienceAnyone in the hospitality industry who has to work with a knife for food prep. Learning ObjectiveHow to sharpen a knife, knife handling, safety, and cleaning.

Knife handling

Knife sharpening

Sharps handling and disposal

Hand safety practices

Using Hand Tools

How to video on basic knife handling followed by a quiz.

Basic Knife Handling

Course OverviewOne of the key components of excellent table service is serving water. The standards of serving water should be consistent across dining and bar area within a venue.Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video demonstrates the correct techniques for serving water and highlights common mistakes. Target AudienceAnyone in the hospitality industry who services customers.

Identifying glassware types

Serving Water

Course OverviewFilmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video demonstrates how to clear a table professionally.This includes:<ul><li>Picking an appropriate time to clear a table</li><li>The correct technique for clearing a table</li><li>Removing unwanted items from a table</li><li>Taking dessert and coffee orders</li><li>The bill</li></ul> Target AudienceAnyone in the hospitality industry who services customers.

Clearing Tables

Course OverviewProfessional plate carrying technique and delivery of meals is essential to excellent table service.Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video outlines the four main areas to consider when serving tables:<ol><li>Hygiene and Safety</li><li>Collecting orders and checking meals from the kitchen</li><li>Carrying plates safely and hygienically from the kitchen</li><li>Serving the meals to the correct diner</li></ol> Target AudienceAnyone in the hospitality industry who services customers.

Tray carrying

Meal preparation

Plate Carrying and Delivering Meals

Course OverviewA professional dining room setting is vital to creating a memorable dining experience for guests.Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video outlines the four main areas to consider when setting up a dining room:<ol><li>Hygiene</li><li>Seating plan &amp; restaurant set up</li><li>The safety of customers and staff</li><li>Ambience of the venue including lighting, music and temperature</li></ol> Target AudienceAnyone in the hospitality industry who services customers.

Setting up Greetings

Setting up a Dining Room

Course OverviewFood allergies now affect 1 in 20 children and 2 in 100 adults in Australia. For someone with food allergies, even a trace of their allergen could be deadly.Recent studies reveal most severe food-related emergencies occur while eating out.It’s critical that your front-of-house staff are fully aware of the serious risk food allergies pose.Allara Learning’s new online food allergy awareness course has been specifically designed for front-of-house staff working in the Australian food service industry.The course includes realistic scenario-based activities to help improve learners’ engagement and understanding of core concepts. Target AudienceFront of house staff in the food service industry.

Accommodation and Food Services

Curated By Go1

Taking Care of Guests: Hospitality Customer Service (APAC)

Taking Care of Guests: Hospitality Success Factors (APAC)

Taking Care of Guests: Hospitality Compliance Basics (APAC)

Taking Care of Guests: Hospitality Health and Safety Basics (UK)

Take Care of Guests: Hospitality Health and Compliance (US)