Taking Care of Guests: Hospitality Customer Service (APAC)
Sales and Customer Service
Focusing on the customer will give you the best chance at success. Customers are at the heart of the hospitality industry. No matter what service you provide, you need to have a clear group of individuals who would see a value added from your product or service. This means your quality of service and reliability must be on the money. Focus on your product, employees and your target market, and you will see success.
This playlist is curated for audiences in APAC. It highlights a diversity of courses and regionally relevant Content Partners. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum.
Level = Beginner / All.
11 Resources
Customer Service 101
20 mins
Allara Global
Dealing with Intoxicated Guests
5 mins
Allara Global
Customer Engagement - Conducting customer engagement
30 mins
BSI
Customer Engagement - Process customer complaints
30 mins
BSI
Customer Engagement - Deliver and monitor a service to customers
30 mins
BSI
Customer Engagement - 15 modules
540 mins
BSI
Frontline Leadership - Keeping them coming back
40 mins
BSI
Retail Excellence - Customer interaction
20 mins
BSI
Retail Excellence - Successful recommendations
15 mins
BSI
Hospitality - Cross cultural communication
30 mins
BSI
Hospitality - Service excellence
45 mins
BSI
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