Taking Care of Guests: Hospitality Health and Safety Basics (UK)

Sales and Customer Service

Employing almost 2.5 million workers, the UK hospitality industry consists of Food and beverage, Accommodation, Travel and Tourism, and Entertainment and recreation. Hard hit by the Covid-19 pandemic and Brexit, the sector is beginning to demonstrate signs of recovery.

This playlist is curated for audiences in the UK and provides a selection of courses from UK and Global Content Partners on a range of key skills such as service excellence, communication skills, job-specific tasks, and Health and Safety knowledge required to work in this dynamic industry. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum.

Level = Beginner / All.

20 Resources

Giving Great Customer Service in Hospitality
300 mins
Professional Hospitality Training
Creating a Positive Environment in Hospitality
60 mins
Professional Hospitality Training
Understanding Hospitality Customers Needs
60 mins
Professional Hospitality Training
Hospitality skills - General Restaurant Preparation
30 mins
Professional Hospitality Training
Handling Different Customer Behaviours in Hospitality
60 mins
Professional Hospitality Training
Licensing Awareness for operational staff (UK)
60 mins
Professional Hospitality Training
Serving Beers
60 mins
Professional Hospitality Training
Prepare & Close the Bar
90 mins
Professional Hospitality Training
Hospitality skills - General food service procedures
120 mins
Professional Hospitality Training
Hospitality skills - Buffet Service
90 mins
Professional Hospitality Training
Fire Aware - Hospitality
60 mins
Professional Hospitality Training
Being Disability Aware in Hospitality Customer Service
60 mins
Professional Hospitality Training
Hospitality - Cleaning Hotel Bathrooms
60 mins
Professional Hospitality Training
Food Safety Level 2
300 mins
Professional Hospitality Training
Safety Awareness in Hospitality
60 mins
Professional Hospitality Training
Keeping and Serving Beer
120 mins
Intellelearn
Food Hygiene Level 2 for Catering
60 mins
Intellelearn
Food Hygiene Level 3 for Catering
180 mins
Intellelearn
Harassment Prevention: Worldwide Non-Supervisor, Hospitality
45 mins
EasyLlama
Guest Complaints
20 mins
Open eLMS