Go1's terms & policies
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Go1 Product Description

Effective as of January 15,2024

Legacy versions of Go1 Product Descriptions are available here.

Premium Pro

What is "Premium Pro"?

Premium Pro offers e-learning content sourced from over 250 content providers (including Go1's expanded Pro Library) and accessed via the Go1 platform and/or third-party integrations. The content library includes pre-curated learning pathways and on-demand search capabilities enabling admins and learners to discover relevant content based on specific terms, topics, and providers. Premium Pro customers also have the option to provide learners with access to Blinkist Enterprise.

Premium Pro admins have the ability to add new Licensed Users to an account, assign specific e-learning courses to those users, and track course consumption and other related learning data through reporting on the Go1 platform (if applicable).

The customer’s level of access to Go1 account team members, including customer success resources, implementation managers, and content consultants varies by customer size and spend and will be specified in the applicable Order Form.

License metric = Per Licensed User

Premium Pro Product limitations

The customer may create an account in which Licensed Users can access and consume e-learning content, and track attendance and course results.

Unless otherwise noted in your Order Form each license is deemed used/active when a Licensed User is registered to access the e-learning content. Each Licensed User must have a unique identifier for a login, such as a unique email address or IP address. During each 12-month period of an applicable License Term, Premium Pro customers may reassign up to 20% of the licences to different unique users provided that any reassignment does not exceed the Service Capacity.

Definitions

Licensed User: is a single identified user on a named user basis, who is authorized by you to access Go1 e-learning content. The number of individual users accessing Go1 e-learning content under your Agreement may not exceed the number of Licensed Users set out in the Order Form (“Service Capacity”).

Premium Essentials

What is "Premium Essentials"?

Premium Essentials offers e-learning content sourced from over 250 content providers and accessed via the Go1 platform and/or third-party integrations. The content library includes pre-curated learning pathways

and on-demand search capabilities enabling admins and learners to discover relevant content based on specific terms, topics, and providers.

Premium Essentials admins have the ability to add new Licensed Users to an account, assign specific e-learning courses to those users, and track course consumption and other related learning data through reporting on the Go1 platform (if applicable).

The customer’s level of access to Go1 account team members, including customer success resources, implementation managers, and content consultants varies by customer size and spend and will be specified in the applicable Order Form.

License metric = Per Licensed User

Premium Essentials Product limitations

The customer may create an account in which Licensed Users can access and consume e-learning content and track attendance and course results.

Unless otherwise noted in your Order Form each license is deemed used/active when a Licensed User is registered to access the e-learning content. Each Licensed User must have a unique identifier for a login, such as a unique email address or IP address. During each 12-month period of an applicable License Term, Premium Essentials customers may reassign up to 20% of the licences to different unique users provided that any reassignment does not exceed the Service Capacity.

Definitions

Licensed User: is a single identified user on a named user basis, who is authorized by you to access Go1 e-learning content. The number of individual users accessing Go1 e-learning content under your Agreement may not exceed the number of Licensed Users set out in the Order Form (“Service Capacity”).

Compliance Bundle

What is "Compliance Bundle"?

Our Compliance Bundle offers compliance-related e-learning content accessed via the Go1 platform and/or third-party integrations. Compliance Bundles include 20 e-learning courses that are pre-selected by Go1 and cover a broad range of compliance topics.

Compliance Bundle admins have the ability to add new Licensed Users to an account, assign specific e-learning courses to those users, and track course consumption and other related learning data via reporting on the Go1 platform (if applicable).

The customer’s level of access to Go1 account team members, including customer success resources, implementation managers, and content consultants varies by customer size and spend and will be specified in an applicable Order Form.

License metric = Per Licensed User

Compliance Bundle Product limitations

The customer may create an account in which a Licensed User can access and consume e-learning content and track attendance and course results.

Unless otherwise noted in your Order Form, each license is deemed used/active when a Licensed User is registered to access the e-learning content. Each Licensed User must have a unique identifier for a login, such as a unique email address or IP address. Once a license has been Activated, the customer may not reassign ownership to a different unique user.

Definitions

Activated: means when a Licensed User has consumed or downloaded training content or otherwise participated in e-learning.

Licensed User: is a single identified user on a named user basis, who is authorized by you to access Go1 e-learning content. The number of individual users accessing Go1 e-learning content under your Agreement may not exceed the number of Licensed Users set out in the Order Form (“Service Capacity”).

Content Consulting Services

What are "Content Consulting Services"?

Content Consulting Services provides Go1 customers with one-on-one consultation on how to most effectively use the Go1 library to meet their organization needs. These services are customized to help customer’s achieve their learning and development goals. Example of services include: custom curation against competency frameworks, learning campaigns or upskilling programs, creating learning programs based on roles, and informing overall learning and development strategies. Key deliverables will vary depending on customer needs.

Content Consulting Services limitations

Project deliverables will be determined and defined as part of the original project scope. Project changes may result in additional fees.

Blinkist Enterprise

What is "Blinkist Enterprise"?

Blinkist Enterprise is a platform for bite-sized mobile reading and listening on the internet portals https://www.blinkist.com, https://www.blinkist.de and other websites, as well as on mobile applications.

Blinkist Coaching

What is ‘Blinkist Coaching’?

Facilitated by qualified coaches, Blinkist Coaching contains a pathway of online coaching sessions, including an initial kickoff session and a sequence of several coaching sessions with accompanying curated content from the Blinkist platform for self-directed learning.

Depending on Customer specific configurations, some features and functionality listed above may not be available.

Go1 Service Tier Levels  

As part of our commitment to providing tailored support that aligns with your unique needs, we offer distinct service tiers designed to cater to varying levels of engagement and utilisation. Below, you'll find an overview of each tier along with the corresponding support services provided. 

Tier 4 Customers

Tier 4 customers are entitled to exclusive post-sale services: 

  • Engage with our global Customer Center of Excellence for reactive, responsive, guidance. 
  • Receive dedicated technical support from a team of customer service experts, with service level agreements detailed in our support services terms available  Service Level Terms.  

Tier 3 Customers

Tier 3 customers, are entitled to the following exclusive post-sale services: 

  • Collaborate with a dedicated member of our Customer Success team for up to two formal business reviews annually and an extra check-in session to define your team’s learning objectives and optimize learner engagement. 
  • Receive dedicated technical support from a team of customer service experts, with service level agreements detailed in our support services terms available  Service Level Terms.  

Tier 2 Customers

Tier 2 customers, are entitled to the following exclusive post-sale services: 

  • Collaborate with a dedicated member of our Customer Success team for up to two formal business reviews per quarter. Premium Pro customers can also collaborate with a specialized Content Consultant for personalized 1:1 consultation sessions before go-live and annually for content strategy planning (up to 6 hours annually, including meetings). 
  • Receive dedicated technical support from a team of customer service experts, with service level agreements detailed in our support services terms available  Service Level Terms.  

Tier 1 Customers

Tier 1 customers, are entitled to the following exclusive post-sale services: 

  • Collaborate with a dedicated member of our Customer Success team for monthly check ins to help define your team’s learning goals and maximize learner engagement.  
  • Receive assistance from a Content Consultant, who, on request, will meet with you for a 1:1 consultation session prior to go-live and annually for content strategy planning (up to 10 hours annually, including meetings).  
  • Receive dedicated technical support from a team of customer service experts, with service level agreements detailed in our support services terms available  Service Level Terms.  

Blinkist Enterprise only customers  

Blinkist customers, are entitled to the following exclusive post-sale services: 

  • A member of our customer success team who will partner with you to help define your team’s learning goals and maximise learner engagement. 

 

The implementation support is limited to the number of hours detailed above. Any additional post-sales implementation support beyond the specified hours will be subject to charges at Go1's standard hourly rates. Please note that the service support provided is restricted to what is outlined in this agreement. 

Go1 helps millions of people in thousands of organizations engage in learning that is relevant, effective and inspiring.