For hundreds of years, education looked a lot like going to Hogwarts minus all the interesting magic. We’d have to travel to some far off location, sit in a classroom for hours on end and hope that you had a great teacher. Now, thanks to online learning even us muggles live in a magical age of learning. We have amazing technology but successful development requires a little more than just internet access.

When I work with people on development (whether these are individuals, managers or Human Resource staff), I see the same thing happen over and over again. As an aspiration, the benefits of development are fantastic. And who doesn’t have goals and good intentions? But the reality of doing the work gets in the way of the magical results. In this article I want to share with you what Hogwarts can teach us about effective learning. Relax because these techniques work for muggles like you and I.

PS: This article includes Self Development Tips and Tricks from the Course “How to Develop Yourself”. If you want to progress your work or personal life, then find out how to set yourself up for success here.

What is it that you want from your development? You see whatever it is that you want from your (work) life, personal development is going to help you to get there. But the trick is finding the time to invest in your future.

The hardest thing about development is finding the time to do development. What magic does Hogwarts use to make time for learning? It’s simple they don’t use any magic at all - instead they have classes, just like regular learning. Because it’s simple and it works.

Now when you’re doing online learning, there aren’t any class times and “anytime” becomes “no time”. So how do you copy this? It’s simple, take the development off your to do list and stick it into your diary. Book an appointment with yourself because you’re simply not going to get the benefits of development unless you set some time aside for it. 

Better still, make it a recurring appointment because no school, not even Hogwarts, tries to finish the syllabus in one single lesson. Regular, consistent lessons are the path to success.

Tip: Is your diary too full? Again, no magic needed: Just go a few weeks out and book the time before someone else does. This is the process to follow in YOUR Power Hour

The magic sorting hat because people are different

So people are different but our education system has a habit of treating everyone the same. Successful people have great self awareness, they know what their strengths are and they know how to compensate for their weaknesses. At Hogwarts they have a magic sorting hat to put you into the right house. 

The closest thing to a Magic Sorting Hat is finding out your Learning Power in the Learning Skills Assessment. If you ever felt like a square peg in a round hole, this assessment will help you understand what makes you different to other people. And will show you how to make the best of your natural skills and tendencies when it comes to development. 

Tip: Are you responsible for employees and wish that they would improve their skills and capabilities? Help them to find their own Learning Power by sharing this assessment with them. 

You know the drill, as soon as you sit down to spend some quality time developing your skills, your phone rings or there’s someone to see you. Now in the Harry Potter world, you’d have a wand that you could use to banish distractions. But zapping someone with a spell seems like an extreme way to avoid distractions. 

Once again Hogwarts uses a less extreme, totally conventional, yet effective method to avoid distractions. And that’s that they have dedicated learning spaces. Called classrooms and libraries. Just like we have in the muggle world. 

Is your desk a hive of distractions from telephone calls, to social media, post-it reminders, demanding customers, colleagues and let’s not forget about the boss? Then the trick is to hide away from it all. For that magical hour: Shut your door, put your phone on silent, turn off desktop notifications, leave instructions not to be disturbed. 

Or if all else fails book a meeting room. Either take the distractions away or take yourself away from the distractions.

TIP: If your boss is the biggest distraction preventing you from doing your training then establish an “upfront contract” with your boss. As a start, ask your boss what skills they want you to develop in your one on one meetings with your boss. For more details on how to get your boss to support your development, see “How to Develop Yourself”

Those broomsticks don’t look very comfortable, but I still bet that you wish you could fly. But only a muggle would expect to go from standing to playing quidditch in one go. Even wizards start small and build up.

It’s the same with your personal development. Don’t start with a huge or boring project. If your first course is advanced quantum mathematics, then you’re setting yourself up for failure, before you even start. 

And that’s advice for managers and HR professionals too. Don’t let your employees first experience of the company Learning Management System be a boring course on compliance.

Instead start off with something short, interesting and with an immediate payback. Use this to build momentum for bigger things and soon you will be flying through your own personal development.

Helpful Resource: Here’s a quick exercise everyone can do: Take the Stress Assessment in Desk Meditations to find out your personal stress score and learn how to manage stress better. 

The thing with development projects is that they are speculative. Not every project is going to work. The nature of learning is failing a lot until you start to fail less. 

So what do wizards do when they fail? Again no magic spells, they try again. If a student at Hogwarts doesn’t pass, there’s no magic potion or spell. They just repeat the subject. Boringly conventional and boringly effective because it’s perseverance that determines how successful people are.

The way to stay persistent with your personal development is to accept that you’re going to get knocked off course a few times. But as long as you book an hour a week with yourself to monitor your progress and keep moving forward, then you’ll get there in the end.

Forget spells, the solution to your problems is in your hands

If someone from 100 years ago looked at online learning today they would think that it’s magical. Got a problem? You can pull a magic device out of your pocket and get a wizard to teach you a magic spell (ahem get expert advice, for example see this dialogue on how to encourage your employees to solve their own problems - it works so well it’s almost like using a magic spell). 

To solve your problems, advance your career or just learn a cool new skill, you don’t have to go looking for Platform 9 and ¾. All you need to do is know “How to Develop Yourself” because this is the one skill to rule all others. (Oops I may be straying into Lord of the Rings Territory here :-) ) Don’t wait for magic to solve your problems, start investing in yourself by setting some dedicated time aside every week.  

Dumbledore is the Headmaster at Hogwarts - he’s an experienced wizard who guides pupils through difficulties. Many people struggle with online learning because of a lack of personal interaction, a lack of guidance and a lack of accountability. That’s why we all need a Dumbledore in our life. You won’t find Dumbledore in any online course, but you can improve your own online learning by working with your boss or a mentor.  

Are you a boss? Be Dumbledore to your employees with “How to Develop Your Employees”,

Get coaching and feedback in your One on One Meetings with your boss,

The Go1 platform has got several unique features that make developing your employees easier. Find out more about how to use these features in the Getting Going with Go1 course.

Keith Tatley CA(SA) founded Manager Foundation and Karm Academy to help people with the soft skills they don’t teach you in school. This includes skills such as Effective One on One Meetings, Performance Communications and Delegation. If you would like to start your journey to become a better boss, then find out your BOSS Superpower now. 

False

What can Hogwarts teach us about online learning?

Welcome to our third episode of The eLearning Assist Podcast for 2019!

In this episode, we're joined by Heidi Mayhew Sanders and Alex Gee Kee from Bentleys. A company who have developed an amazing learning vision which has resulted in a higher engaged learning culture. Heidi and Alex speak with us about how they went from developing their learning program through well laid out planning, to then rolling out and building a really effective culture of learning across all areas of their business.

We are pleased to hear that the Bentleys team have been recognised by LearnX as the Gold Winner for the Galaxy Award - Best Content Curation! A huge congratulations to the whole team!

So how did the the Bentleys team create an award-winning L&D program for their employees? Tune in and find out! 

In this episode, GO1’s VP of Marketing Scott Cooper talks with Bentleys about encouraging a culture of learning through effective training.

The eLearning Assist Podcast: Encouraging a culture of learning through effective training by GO1

You can also hear more about the company’s experience with Go1 here, with Heidi and Scott talking more about how they have been able to follow their vision of having a knowledge sharing organisation as part of their culture with Go1.

Don’t forget – the Go1 eLearning Assist podcast is available through iTunes, making it even easier for you to keep up-to-date with our episodes.

What’s the Go1 eLearning Assist all About?

Go1 eLearning Assist is a monthly podcast covering trending industry information. 

With each episode of the podcast you’ll hear from a different member of the Go1 team or industry expert, sharing their knowledge and expertise. Through the sessions, we’ll cover all aspects of learning and development from:

With our iTunes podcast you can simply tune in and catch up at a time that suits you.

Subscribing to Go1 eLearning Assist is easy. Simply go to the iTunes store on your device and enter ‘Go1’ in the search toolbar. When you see this image, you’ll know you’re onto the right one!

Press 'Play' to start listening. And don’t forget to click the ‘Subscribe’ button, to stay up-to-date with new podcasts as they're released.

If you have any questions about any of the items covered in the podcast please let us know as we’d love to help you out!

Also, feel free to contact us if there are any topics that you would like to see covered in future episodes. That way, we can make sure we’re talking about things that are important to our listeners!

Our eLearning Assist podcast will feature regular interviews with industry experts. If you think you'd be a good fit to be a guest, get in touch!

In this episode, we're joined by Heidi Mayhew Sanders and Alex Gee Kee from Bentleys. 

The eLearning Assist Podcast: Tips from Bentleys for encouraging a culture of learning through effective training 

Part 3 of the Aged Care Quality Standards Series

The new Aged Care Quality Standards are now in place across Australia. The standards apply to all aged care services, including residential care, home care, flexible care and services under the Commonwealth Home Support Program. Now is the time to familiarise yourself with them.  

In order to meet the standards, staff must be well-equipped and feel confident in delivering the best possible care. To support this, Go1 has partnered with Australian training provider Aged Care Learning Solutions to bring you all the online training courses you need to be ACQS compliant.

Standard 3 looks at providing consumers with high-quality personal and clinical care. Meeting the requirements for this standard is closely linked to the assessment guidelines set out in Standard 2, as monitoring and planning with consumers is essential for delivering the best possible service. 

Important takeaways from the Standard 3 guidelines

As those working in aged care organisations will know, a significant amount of time is allocated to supporting consumers with personal and clinical care. Personal and clinical care includes areas such as management of unexpected deterioration or change, preventing falls and medication management. The delivery of personal and clinical care is expected to be best practice and most importantly tailored for each person to promote their health and wellbeing.

To summarise the guidelines set out in Standard 3, there are a number of aspects to delivering an excellent level of personal and clinical care. As an aged care organisation leader or staff member, it is important to be aware of these overarching themes: 

Firstly, services must be personalised to meet the needs of the individual consumer. Consumers will have a diversity of needs with regards to personal and clinical care. The focus of care should be on ensuring their needs and wants are met in the way that is best for them. 

Any support with personal or clinical care also needs to be delivered in a timely manner. If there are signs of deterioration or change in the consumer’s mental health, cognitive or physical function, capacity or condition, staff members need to make sure their response is timely and appropriate. The best way to ensure a timely response to any changes observed is through regular and ongoing assessment. If care plans are reviewed regularly along with observations of consumers, staff members will have the information they need to respond quickly and in the right way for each person.

The sharing of the right information at the right time to the right people is vital within the service and externally so each consumer will be afforded the care that is right and safe for them.

The risk from infectious illness and inappropriate treatment are also highlighted under Standard 3. All efforts to minimise these risks through good infection control practices and safe use of antibiotics is required.

Below is our checklist of questions for aged care providers to use and to generate conversation around the topic. The advice we share is to be implemented at the discretion of those responsible for the quality of aged care provision. Staff wishing to implement changes should do so in consultation with colleagues and line managers. 

Checklist for outstanding personal and clinical care

Whether you feel confident in delivering a high standard of personal and clinical care, or you think there is room for improvement within your organisation, this checklist will help you to review the service you provide: 

1. How does your organisation develop the competency and knowledge of the workforce to ensure that the service reflects best practice? (Requirement 3a)

Ensuring all staff members are up to date with the latest knowledge and research in their industry is important for any successful organisation. This is particularly true of those who are responsible for the care of vulnerable members of the community. 

Online learning resources, such as those Aged Care Learning Solutions has prepared, are a great way for your organisation to meet the requirements of the new standards, and for ongoing professional development (Log in to view of you have a Go1 Premium portal). With online resources, staff members can also study at their own pace - particularly useful when staff spend the majority of their working day interacting with consumers.  

2. What systems are in place to help prevent high-impact or high-prevalence risks for consumers? (Requirement 3b)

Meeting this requirement comes back to ensuring your assessment and planning systems are rigorous. Assessment for risk should take place regularly in consultation with the consumer. For example, if there is a risk for choking, the consumer’s care plan must include detailed information for ways to reduce the risk based on best practice and strictly followed by all involved in their care. 

3. How does your organisation evaluate and review end of life services to meet the needs and preferences of consumers? (Requirement 3c)

This requirement focuses on personal and clinical care at the end of a consumer’s life. It is important to understand that dying and death are a part of the human experience, not a medical event. Where the consumer is experiencing physical, psychological or spiritual distress, there needs to be a timely response to limit suffering and ensure the consumer’s dignity is maintained. 

4. How can consumers, the workforce and others improve early recognition to deterioration or loss in a consumer’s health or function? (Requirement 3d)

Where consumers experience health conditions or impairments which limit their ability to complete daily activities, changes to their situation or a deterioration both need to be recognised as quickly as possible. Early recognition could improve or reverse loss of function, or ensure that a higher level of ongoing care is put in place in a timely manner. 

It is important to note that how these conditions or impairments might restrict the consumer will depend on the individual and the environment they are living in. Each consumer should be treated as an individual, and staff members should avoid making generalisations when providing care. 

5. How is the sharing and management of information optimised?(3e)

Effective and practical processes for communicating information and record keeping is fundamental to consumers getting the best care and services for their needs, wants, goals and preferences.  Good information systems result in the people having all and current information to respond to consumer’s present needs. When changes happen the information must be updated and freshly communicated.

6. How does your organisation ensure timely and appropriate referrals? (3f)

Many consumers will have complex care needs or specific needs requiring a range of external and specialist service delivery. Once needs are determined with the full involvement of the consumer plans should be made to provide timely access to the services best suited to meet their needs. Organisations will benefit from have well developed networks with others so the many and varies needs of consumers can be met.

7. What level of attention has been given to the minimisation of infection related risks? (3G)   

The minimisation of infection related risk holds great levity as older people are extremely vulnerable. Morbidity and mortality rates are high when they acquire an infection and if the treatment is not appropriate.

Diligent standard infection control measures and extra precautions along with hand hygiene are the cornerstones of infection prevention.

The excessive use of antimicrobials including antibiotics is prevalent amongst older people and the impact of an antimicrobial resistant (AMR) infection poses a great risk to their safety and wellbeing. Antimicrobial stewardship many be a new concept for some organisations so it imperative your staff have the knowledge they need and the systems are in place to deliver good and safe use of antimicrobials.    

On reflection, are there any improvements you need to make to the personal and clinical care service in your organisation? For information and support with meeting the requirements for Standard 3, you can find more reflective questions on the Aged Care Quality and Safety Commission website.  

If you have a Go1 Premium portal, log in to view the Aged Care Learning Solutions video guide to Standard 3. Here, you will also find learning resources related to Standard 3.

Aged Care Learning Solutions provides 18 topics under Standard 3 including:

Managing Unexpected Deterioration or Sudden Change

How to deliver excellence in personal and clinical care under the new ACQS

The Go1 team is proud to announce that our amazing customers and partners have won seven awards at the 2019 LearnX Live Awards! The prestigious awards highlight the impact of Go1’s eLearning solutions for our customers and partners and proves eLearning can deliver fantastic results for businesses.

The LearnX Live Awards is an international awards program that recognises multiple fields within talent management across the corporate, education and public-service sectors. Each year the Awards uncover incredible projects and solutions that deliver best practice and business value.

Congratulations to our award-winning customers and partners:

Best Learning & Development Project - Customer Experience: 

What a wonderful recognition for all their hard work and efforts as they continue to do good things. Go1 is excited about the eLearning projects our team are helping to develop for our customers and partners now and in the future!

For more insights, subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.

Go1 customers and partners at the 2019 LearnX Awards - Go1

Go1 customers and partners make an impact at the 2019 LearnX Live Awards

You’re busy, fast food is easy, and the couch is comfy. 

A productive team is a healthy team, so why not help your team make better lifestyle choices with the Healthy Heart program? 

If you need some help in the right direction the Kineo Healthy Heart program powered by Go1 is the best place to start. The 7 healthy heart titles are suited to organisations looking to promote health and wellbeing amongst their employees and create a workplace wellbeing program for their staff. 

Created by leading subject matter experts in health, nutrition and wellbeing at the University of South Australia. These courses provide learners useful tips and tricks for staying healthy in the workplace.  Find out more here. 

Healthy Heart is a behaviour-focused program; featuring highly engaging activities with premium animations, illustrations and downloadable resources. Averaging 20 minutes each, these 7 titles are your guide to effective lifestyle changes. 

Provides your staff understanding of the basic elements of a heart-healthy lifestyle and the importance of a heart-healthy lifestyle, and how you can make healthy changes to your lifestyle. 

Provides your staff understanding of what blood pressure is, the risk factors that can cause high blood pressure, and 
how to identify which risk factors can be improved through lifestyle changes. 

Provides your staff understanding of the key elements of a heart healthy diet, and how food can affect the risk factors for heart disease. 

Provides your staff understanding of the relationship between weight and heart disease and how much energy the body requires. 

Provides your staff understanding of diabetes as a condition, how and why diabetes develops, and how to prevent it developing. 

Provides your staff understanding of how activity levels affect health, the factors that can prevent us from exercising 
adequately, and strategies to help us increase our level of physical activity. 

Provides your staff understanding of the importance of pre-planning your shop, strategies to make healthy shopping decisions, and how to read nutrition labels. 

If you want to join the wellbeing movement contact us today. 

There are many articles out there about the importance of your employees mental health, but what about their physical health?

Do your employees have good nutrition, sleep and exercise habits? 

Do they drink four coffees before entering a meeting? Or do they crave sugary snacks to get them through the last two hours of the working day? 

Unfortunately these unhealthy work habits are all too common. 

Employers have a unique opportunity to improve the health and wellbeing of their staff. By creating a positive, safe and healthy environment for employees, you can increase morale, improve your employees’ work-life balance and, in turn, positively impact your business.

While it is widely known that working is good for people’s health and wellbeing, it’s increasingly being recognised that a healthy workforce is beneficial to employers too. The key to increasing an organisation’s performance and productivity levels is the wellbeing of its greatest asset – its employees. This is why supporting a workplace wellbeing program and encouraging a work-life balance is highly recommended.

According to the Australian Government, healthy workplaces can help to make businesses more productive and employees more engaged. Therefore, promoting and supporting health in the workplace is not only common sense, but it makes good business sense too. 

Here are just some of the facts and figures out there about the positive benefits a workplace health program could have in the workplace:

It has been estimated that the healthiest Australian employees are three times more productive at work than their colleagues

The increase in preventable disease and workplace injury resulting from unhealthy living is a major cause of workplace absence or disruption 

Lifestyle risk factors such as smoking, excessive drinking, poor diet, inactivity and excess body weight can contribute to time away from work

Loss in productivity due to obesity through absenteeism, attending work when sick and premature death is estimated to cost $6.4 billion a year

Employers who run health and wellbeing programs do so because they want to: 

Improve work performance and productivity 

Reduce costs associated with absenteeism, presenteeism, disability and workers’ compensation 

Improve the culture of the organisation and retain existing employees

Improve the organisation’s image, attract talented employees and fulfill corporate social responsibility obligations

Benefits of a healthy workplace for employees:

Increase in health awareness and knowledge

Increase in physical health and mental wellbeing

Improved morale, job satisfaction and motivation

Improved opportunities for a healthier lifestyle

Greater capacity to enjoy life both in and outside the workplace

Promoting workplace wellbeing by offering increased education and support will benefit organisations in the long-term as individuals develop healthier behaviours, both in and out of the office. By increasing levels of happiness, inspiration and motivation in the workplace, you can positively impact the overall performance of your organisation.

Bottom line is: Healthy workers = healthy organisations = healthy business performance. 

If you need some help in the right direction, the Kineo Healthy Heart program powered by Go1 is the best place to start. The seven healthy heart titles are suited to organisations looking to promote health and wellbeing amongst their employees and create a workplace wellbeing program for their staff. Created by leading subject matter experts in health, nutrition and wellbeing at the University of South Australia, these courses provide learners useful tips and tricks for staying healthy in the workplace. Find out more here. 

The need for workplaces to promote and foster physical wellbeing in employees has never been greater. 

Learn more about the Kineo Healthy Heart Program today! 

Part 2 of our Aged Care Quality Standards series

As of July 1st 2019, the new Aged Care Quality Standards will be in place across Australia. The standards will apply to all aged care services, including residential care, home care, flexible care and services under the Commonwealth Home Support Program. Now is the time to familiarise yourself with them.  

This article delves into Standard 2, which covers guidelines for ongoing assessment and planning with consumers. As set out in Standard 1, the consumer’s right to decision-making and choice is paramount, and should be at the centre of the planning and assessment process.  

Why ongoing assessment and planning is key

When providing support for consumers in aged care, it is reasonable to assume that an individual’s needs could completely change from one day to the next.  With this in mind, an ongoing assessment and planning process is crucial. A care plan which remains static for too long will very quickly become out of date, and fail to provide the appropriate support.

Many organisations providing aged care to consumers are also large and complex. This means communication between members of the workforce can be complicated.  When care plans are personalised and reviewed regularly with the consumer, every member of the team involved in that particular individual’s care will have a roadmap to providing the safe and effective care that individual needs.  

Where possible, the consumer should lead the assessment and planning process and get the support they need if they have other challenges including illness, disability or cognitive impairment.  Individuals in your care will be far happier if they have agency over the care they receive. Helping the consumer to maintain independence is also necessary for meeting Standard 1 - the foundation of the eight standards. 

Checklist for effective assessment and planning with consumers

As an aged care provider, ensuring you have the correct assessment and planning systems in place can be a challenge. There are many different aspects to providing quality care, and some are difficult to measure. Yet, the vulnerable people in your care deserve attention to detail and a high-quality service.

Whether you already have a rigorous assessment and planning process in place, or your systems need an overhaul, this checklist will help you to review your service in time for July 1st: 

1. Do your planning and assessment processes enable consumers and the team around them to work together?

As explained above, communication between consumers, their representatives, staff members and others is key. The consumer should lead all opportunities for assessment and planning, unless they have difficulty doing so for medical reasons.  Where a consumer has difficulty communicating, it is important to provide as much support as possible for the consumer to make their wishes known.  

It is also essential to listen carefully to consumers’ thoughts and feelings on how their care should progress. Although your members of staff will be well-trained and often highly experienced, the wishes of the consumer should lead the conversation.  

If the organisation is unable to meet a consumer's expectations, this needs to be managed respectfully and the consumer should be informed about other service providers more able to effectively meet their needs.

2. Are you incorporating information from other sources in your assessment process, such as government assessment services?

Although assessment and planning processes within your organisation may already be rigorous, incorporating information from other sources, such as government services, is also useful. 

Looking to organisations beyond your own organisation to support in-house assessment broadens the choice for the consumer and gives them access to a wider range of support.  Assessment can be a complicated process, and additional services can offer guidance on how best to assess the needs of consumers in your care. 

Equally, it is important to consider how these additional services will work alongside your own, and to manage their inclusion seamlessly. 

3. Does your team use validated risk-assessment planning tools, with input from qualified practitioners?

Completing risk-assessments can be time-consuming, but they are necessary for keeping consumers in your care safe and comfortable.  Of course, we want consumers to have as much freedom as possible, and so involving the consumer in the risk-assessment process can be helpful. For example, on a day trip, the consumer may be the best judge of what they can and can’t do safely.

The input from other medical or allied professionals is an important part of the assessment and planning process where it is appropriate and will be of benefit for the consumer.  

4. How does your organisation know whether planning and assessment systems result in safe and effective care services? 

It is also paramount to ensure your assessment systems translate well to the practical environment, and work for individual consumers. 

One of the best ways to determine whether or not an assessment system is working is to ask consumers for feedback.  Their responses will be your best guide as to whether the system functions, as their needs and wishes should be at the centre of the process. 

This includes reviewing assessment systems on a regular basis, both with the input from consumers and the team around them.  Assessment should be an ongoing process, and should inform planning.

On reflection, are there any changes you need to make to your assessment systems? For information and support with meeting the requirements for Standard 2, you can find more reflective questions on the Aged Care Quality and Safety Commission website.  

If you have a Go1 Premium portal, log in to view the Aged Care Learning Solutions video guide to Standard 2. Here, you will also find learning resources related to Standard 2. 

Partnering to Plan and Deliver Care (including advanced care and end of life planning)

Documentation, Collaboration and Communication

Tools to review your assessment and planning processes for the new ACQS

Go1 is pleased to announce a new content partnership in the UK, teaming up with digital learning and performance specialists Trainology.

Based in London, Trainology began by helping legal clients meet their regulatory training requirements and has expanded across multiple sectors with their Learn, Engage and Perform product suites.

The partnership gives Trainology the digital capabilities to deliver their own elearning content as well as provide consulting and customised digital learning solutions to clients. 

“Go1’s innovative drive, best-in-class content offering and tireless support makes them the ideal partner for us to navigate the rapidly changing environment of learning and development." 

“The combination of our learning and performance capability and Go1’s huge content library and intuitive training platform enables us to offer clients the most comprehensive, relevant and affordable learning solutions on the market. We are excited to be breaking new ground together. ”

Go1 Content Partnerships Global VP, Rohan Chandler, said:

“Trainology is one of the UK’s most recognised names in the corporate learning space and Go1 is proud to form our first partnership in the region with such an established brand.

“They offer intuitive and easy to use platforms that are central to up-skilling an ever-demanding workforce as they seek to advance their careers. 

“Together, Go1 and Trainology will help employers and their staff achieve their training and compliance goals anywhere, anytime”. 

Trainology are digital learning and performance specialists helping clients in all sectors expand their human capital and grow their productivity using their 3-pronged approach: Learn – L&D consultancy, courses and platforms; Engage – employee benefits and rewards; and Perform – blended programmes by a tribe of experts. 

Since launching in 2015 to help legal firms meet their regulatory training requirements in the UK, Trainology have expanded into the financial services, healthcare, health and safety, and veterinary sectors.  

Go1 makes it easy for businesses to train their staff, with the world’s largest compliance, professional development and general training marketplace. By providing a single platform that extends from first aid training through to degree bearing courses, Go1 makes it easy to find and compare the best training options available. The marketplace features over 500,000 courses and other learning items created by local and international experts. Customers include SEEK.com.au, Oxford University, State and Local Governments and St John Ambulance.

Since launching in 2015, Go1 has grown to be a world leader in online learning and education. Local and overseas investors include Y Combinator, SEEK, M12, Tank Stream Ventures, Black Sheep Capital, and Our Innovation Fund.

Introducing Trainology – digital learning and performance specialists

It's customer service training month at Go1. 

In June we're focusing on all things related to customer service training - this week read about Go1’s customer service courses tailored to different industries. 

Customer service courses for the hospitality sector 

In the hospitality industry, customer service training is one of the most vital categories of training employees will ever receive.  Guests expect to be treated in specific ways, and your employees need to know how to meet those expectations. 

Go1 has multiple providers who offer specific training orientated for staff in the hospitality industry, we've spotlighted two courses:

Direction Associates has serval courses designed for all operational ‘front facing’ hotel staff. This course will help staff learn how to identify the different needs of different customers (for example needs of leisure, families, conference and corporate customers). Users can also learn how to handle problems positively along with other general customer service skills appropriate to hospitality teams. 

Direction Training Associates are a UK-based hospitality training provider. Their courses are developed by in-house hospitality professionals. In Premium you will find courses for bar tending, housekeeping, compliance for hospitality staff.

Customer Service Skills: How We Can All Improve

The main objective of this Go1 course is to suggest to your staff ways to help improve the service they provide to customers. Learners will be walked through customer expectations and how to handle customer problems effectively. 

 Training Today has a catalogue of compliance courses available in Go1 Premium created for our US market. With over 110 courses, Training Today is a great provider to use for your hospitality training. Training Today is only available to US-based Go1 customers. 

Customer service courses for the retail sector 

Retail customer service involves all the small interactions that make a shopper feel special. This usually involves providing customers with assistance, answering their questions and helping them solve problems. There are some factors specific to this industry that make it important to offer your staff courses tailored to their industry.

Go1 has various providers who offer specific training orientated for the retail industry, we've spotlighted two courses:

In retail, customer satisfaction is determined by how well a customer's needs have been met before, during and after any sales or service interaction. Providing a level of customer service that exceeds a customer's expectations should be the objective of each interaction that you have. This can be achieved by using a standardised process that follows a series of logical steps designed to maximise the efficiency and effectiveness of every customer interaction. By the end of this Catalyst courses, your staff should be able to:

Identify and explain the steps of an effective customer interaction,

Describe the benefits of applying a standardised process to customer interactions

List the differences between a good customer interaction and a poor one.