The retail sector is the UK's largest private sector employer. Working in retail requires certain key skills including an ability to provide service excellence, strong communication, numerical and analytical skills, product knowledge, the ability to resolve customer complaints efficiently and effectively, and the requirement to work unsociable hours.

This playlist is curated for audiences in the EMEA region and provides a selection of courses from UK and Global Content Partners with learning content on customer service, compliance topics, and trends in the sector along with some useful retail tips. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum.

This Playlist was updated in June 2023.

Level = Beginner / All.