Retail Success Factors: Service Excellence & Future Trends (EMEA)
Sales and Customer Service
The retail sector is the UK's largest private sector employer. Working in retail requires certain key skills including an ability to provide service excellence, strong communication, numerical and analytical skills, product knowledge, the ability to resolve customer complaints efficiently and effectively, and the requirement to work unsociable hours.
This playlist is curated for audiences in the EMEA region and provides a selection of courses from UK and Global Content Partners with learning content on customer service, compliance topics, and trends in the sector along with some useful retail tips. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum.
Level = Beginner / All.
15 Resources
The Key To Improving Retail Sales
20 mins
Skillshub
Store Presentation & Merchandising
20 mins
Skillshub
Point Of Sale
20 mins
Skillshub
Handling Complaints
20 mins
Skillshub
Working in Retail: How to Give Exceptional Service
7 mins
ej4
Retailers’ Millennials problem
8 mins
Coorpacademy
Is virtual reality the future of retail?
8 mins
Coorpacademy
Retail: web giants set the pace
8 mins
Coorpacademy
Omnicustomers and connected retailers
8 mins
Coorpacademy
Retail: The Psychology of Retail Environment
90 mins
Human Logic
Retail: Basics of Retail Consumer Behavior
60 mins
Human Logic
Retail: Assembling and Uniting Teams
45 mins
Human Logic
Retail Excellence - 16 modules
270 mins
BSI
Food Hygiene Level 2 for Retail
60 mins
Intellelearn
Selling in a Digital World (CPD certified)
10 mins
iAM Learning
We help you, create your learning
We help you,create your learning
Connect with a Go1 expert to explore the best training options for your organization—no pressure, just solutions that work.