Lean Into Challenging Conversations
People and Communication Skills

It's natural to feel apprehensive about delivering bad news, offering critical feedback, or addressing conflicts. However, there are effective strategies that can not only help you navigate these tough conversations but also turn them into positive, productive experiences for everyone involved.
Go1 curated the courses in this playlist to offer various perspectives on challenging conversations. Among the topics & skills featured within are:
•Frameworks for engaging in difficult conversations
•How to prepare for, have, and close a challenging conversation
•Having a candid conversation with a direct report
•Nonviolent communication
•Moving from conflict to collaboration
This playlist is curated for global audiences and features a wide range of courses from popular content providers based in many different countries. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a sequential pathway or prescribed curriculum.
This playlist is part of the 12 Months of Learning 2025 campaign.
Check the website for details and more playlists that are part of this global campaign.
13 Resources
Why Having Difficult Conversations Can Be Beneficial
4 mins
Skillshub
Challenging Conversations - Fluidbook
120 mins
Hemsley Fraser
Challenging Conversations - Scenario Cards
5 mins
Hemsley Fraser
The THINK Approach to Challenging Conversations
4 mins
Pearls of Wisdom
Difficult Conversations and Handling Complaints
25 mins
Interaction Training
Difficult Conversations
40 mins
The Expert Academy
Preparing For A Difficult Conversation
3 mins
Skillshub
How To Hold A Difficult Conversation
4 mins
Skillshub
How To Close A Difficult Conversation
3 mins
Skillshub
difficult conversations
20 mins
Coaching Culture
Nonviolent communication
20 mins
Change the Work
How to Remain Cool and Collected in Challenging Conversations
55 mins
SkillPath
Turning Challenging Conversations Into Successful Collaborations
20 mins
Workright Ltd

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