People and Communication Skills

Project management training can help provide employees with an understanding of the skills needed for moving any project in the right direction. At Go1, we offer a wide range of online learning resources which cover all aspects of project management, including how to create objectives, prioritise goals, organise tasks, and time manage projects – while also sticking to budgets and available resources.

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Jamie Mustful

Writing is one of our most important forms of communication. Follow along to learn the vital skills for writing in the workplace.

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A well-organized piece of writing, no matter what kind it is, helps the reader follow the thread of your idea from opening to ending. Even something as commonplace as email can benefit from some forethought toward organization. How you organize your writing will depend some on what kind of writing it is. How you organize an email is going to be different than how you organize a novel. But the intent is the same. Get your thoughts in order so you can put them down on paper in a manner that's clear and coherent for the reader. In this course, we'll discuss the five ways to organize your writing.

Structuring Documents

Thoughtful Writing

Structuring ideas

Formatting messages

Effective Email Communication

Setting writing goals

Using Bullets and Numbering

Writing Clearly: Organize Your Writing

At its most basic level, a sentence contains a subject and a verb. So, what happens when we don't have a fully formed sentence? Or what if we have one that tries to cram in too much? That's exactly what we're going to talk about in this course: sentence fragments and run-on sentences. We'll learn about the different types of sentence fragments and the rare occasions when you might want to use them. We'll also learn about run-on sentences and how to avoid them.

Identifying sentence structures

Constructing Clear Sentences

Identifying and using conjunctions

Using active voice

Identify parts of speech

Creating 'If' Sentences

Identifying Conditional Forms

Writing Clearly: Fragments and Run-Ons

Voice in writing can be divided into two categories: active voice and passive voice. It essentially boils down to this: who's in the driver's seat? Is it the subject or is it the verb? With active voice, the subject acts upon the verb. With passive voice, the subject receives the verb's action. In this course, we'll take an in-depth look at each of these voice types.

Choosing the right verb

Using verbs effectively

Writing Techniques

Impactful writing

Using impactful words

Writing Skills

Writing Clearly: Active Voice vs. Passive Voice

You've probably heard someone excuse away a rude email or text by saying something like, "Tone is hard to read in text." But in reality, with a well-constructed sentence, that's not true. Writers have been imparting tone into their sentences since the written word began. The difference is that people focus on it less these days, likely because everyone's in such a hurry. But truth be told, it takes more time to explain what you actually meant in a quick email than it would have to write the sentence carefully with tone in mind in the first place. To that purpose, in this program we'll talk about what tone is and some tips and tricks for imparting a purposeful tone into your writing.

Email Tone Management

Clear Expression

Writing Clearly: Thinking About Tone

Any given sentence, no matter how simple or complex, can be boiled down to two parts: the subject and the predicate. Here, we'll talk about what those two terms mean and how you can use them to construct better sentences.

Applying subject-verb agreement

Writing Basics: Parts of a Sentence

Capitalization mistakes remain one of the most common errors found in today's business writing. In this course, we'll discuss how you can avoid those mistakes by going over the six instances that merit capitalization in the English language.

Capitalizing Proper Nouns

Correct Spelling Errors

Business Writing Techniques

Proofreading Documents

Grammar and Typos Checking

Correct apostrophe usage

Typography Basics

Writing Basics: Capitalization

When you speak or write, you likely don't pay much attention to the actual parts of speech. But learning the components used to communicate can help you form better, clearer, more cohesive sentences. In this program, we'll discuss the seven components of speech: 1. Nouns, 2. Pronouns, 3. Verbs, 4. Adjectives, 5. Adverbs, 6. Prepositions, and 7. Conjunctions.

Applying Pronoun Rules

Linking words

Identifying Proper Nouns

Speech crafting

Applying grammar rules

Writing Basics: Parts of Speech

Writing is one of our most important forms of communication. Most of us do quite a bit of writing daily without even realizing it. Whether it's drafting emails, text messages, social media posts, or more in-depth pieces like proposals, writing well is a necessary skill. In this course, we'll go over why having good writing skills is essential in business.

Writing effective greetings

Writing Basics: Why Care About Writing?

Apostrophes can get confusing because they serve many different purposes. In this course we'll discuss all of their uses and teach you when and how they should appear in sentences.

Applying appropriate punctuation

Proper use of quotation marks

Using colons

Punctuation: Apostrophes

The comma has long been a source of much confusion, conflict, and conversation. The comma's purpose is to indicate a small break or pause within a sentence. If you've ever been intimidated by appropriate use of commas, fear no more. After this course, you'll know how, when, and why to use commas.

Using Semicolons Appropriately

Using brackets for clarification

Punctuation: Commas

When reading and writing, there are three ways to end a sentence. In this course, we'll go over those marks: the period, the exclamation point, and the question mark. We'll discuss what they mean and how to use them effectively. This is a great refresher course and is also helpful for ESL learners.

Using question tags

Punctuation: Ending Sentences

Let's talk quotation marks. In this course, we're going to focus on the rules for American English, but know that the rules do differ in British English, so be prepared to do your research if needed.

Punctuation: Quotation Marks

Periods, question marks, exclamation points, and commas will get you through a lot of sentences. But to take your writing to the next level, you'll want to consider a couple more options. Enter the semicolon and colon. In this course, we'll go over the purpose of both of these punctuation marks and how you should and shouldn't use them.

Punctuation: Semicolons and Colons

Spellcheck and autocorrect tools are one of the great advances in technology when it comes to writing, but they cannot fully replace a set of human eyes. They're designed to work in conjunction with a good human proofread. In this course, we'll go over the pros and cons of spelling and grammar checking tools, along with best practices to use them to your advantage. We'll also discuss Autocorrect and its use in writing.

Using AutoCorrect feature

Autocorrect in Excel

Efficient document editing

Proofreading in Excel

Proofreading: Spell Check and Autocorrect

How you write a business document, whether it's a resume, email, or a client proposal impacts the way others view you. We all want to be perceived as professional, credible, and knowledgeable at work. Proofreading is essential to writing properly, particularly in business. It helps you pinpoint areas that need rewriting and it minimizes errors with grammar, punctuation, spelling, and wording. Yes, spellcheck is great but it doesn't catch everything. In this first program on Proofreading, we'll go over exactly how to proofread to help you perfect your writing.

Mastering Word Processing

Proofreading: How to Proofread

There are a lot of rules to remember when it comes to writing, and beyond just the rules, it takes voice, tone, and organization to create an effective piece. You've probably heard the adage, "Rules are made to be broken," but today we're going to talk about ten mistakes you should avoid at all costs.

Advanced Editing Techniques

Proofreading: Top 10 Writing Mistakes

You'd be surprised by how many rules and exceptions to those rules exist within the English language. We all have words and grammatical rules that trip us up. One of the best things you can do to make writing easier and less error-prone is to create your own personal cheat sheet. In this program, we'll talk about some of the helpful items you might want to include.

Eliminating filler words

Proofreading: Creating a Cheat Sheet

Business Writing

Proofreading

Punctuation

Content Curation Team

As the old adage goes, it’s not what you say, it’s how you say it. This playlist includes a variety of courses designed to help you more effectively communicate, whether through the written or spoken word. Explore the elements that support effective communication, including clarity, confidence, and actively listening to others. Gain insights on how to write purposeful and persuasive emails, as well as tips for elevating all of your electronic communications. Learn how to avoid common communication pitfalls, such as being aggressive instead of assertive, or striking the wrong tone. This playlist is curated for global audiences and highlights a diversity of courses and Content Partners from multiple countries. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum. This playlist is part of the “12 Months of Learning” 2023 campaign. Level = Beginner / All. This playlist was updated in May 2023.﻿

Public speaking can be a daunting task and is often something that people fear for many reasons. By finding your voice, you will be able to communicate more effectively with your audience. So how can you express yourself? This course will provide you with advice and guidance on preparing your speech, finding your voice and presenting to others.In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.

Building confidence in speaking

Speaking up

Expressing oneself effectively

Speaking confidently

Confident Speaking

Managing Presentation Anxiety

Confident presenting

Learn in-depth public speaking advice on how to prepare your speech, find your voice and present to others.

Expressing Yourself Module

Interaction Training

Face-to-face verbal workplace communications will help eliminate any misunderstandings. In this course, we investigate the importance of effective listening alongside excellent verbal skills including clarity of speech, remaining calm and focused, being polite, and following some basic rules of etiquette.

Effective Telephone Communication

Improving Communication

Developing Interpersonal Skills

Communication etiquette

Effective video communication

Oral Communication

Communicate effectively

Verbal communication affects your interactions with colleagues, customers and other businesses. In this course, you'll learn tips, tricks, and common mistakes to avoid to communicate effectively and build relationships when communication verbally.

Verbal communication

Communications expert John Baldoni shares his insights on how leaders can speak effectively, with warmth and with presence.

Executive Presence

Influential Presentation

On-camera presence

Communications expert John Baldoni shares his insights on how leaders can speak effectively, with warmth and presence

Projecting Confidence, Conviction, and Authority

Some situations call for you to be assertive. And some people are better at being assertive than others. Have you ever hesitated out of fear that your assertiveness will come across as aggression? In this program, we'll take a look at how you can be assertive without being perceived as aggressive.

Assertiveness

Dealing with aggressive behavior

Avoiding Physical Confrontation

Asking for help

Playful aggression

Verbal Self-Defense

This vs. That: Assertive vs. Aggressive

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In order to hear what the other person wants to say, it is not enough to simply listen. Important information can be lost if the listener does not fully concentrate on the conversation partner and - where necessary - encourage him to continue talking. One method for shaping this communicative process effectively is "active listening". It provides guidance that allows listeners to understand the concerns of the other party truly. "Active listening" is thus one of the most important communication tools for team workers and managers. "Active listening" shows participants how to achieve better results through concentration and verbal control techniques.

Active Listening

Two-way communication

Establishing constructive dialogue

Encouraging team communication

Turn-taking management

Learn actionable skills in active listening, in order to reduce misscommunication within organisations.

Cegos Training

In this course, you will cover the following topics:<ul><li>Learn how to practice active listeningH</li><li>See an example of an application</li><li>Practice using the main tools of active listening - questioning and reformulation, through interactions with different personalities</li></ul>For each situation presented, you will receive expert guidance explaining why your answer is appropriate or not. You will also have the opportunity to repeat the training to further embed your knowledge and improve your skills. Target AudienceAny person in a situation of interaction with others. AccreditationPMI accreditation: earn 0.25 PDU from PMI.

De-escalation techniques

Practical Presentation Skills

Learn how to practice active listening

Get Your Point Across: Essentials of Written and Verbal Communication

People and Communication Skills

Curated By Go1

Get Your Point Across: Essentials of Written and Verbal Communication

Connect with Your Audience: Presentation Skills

Boost your Empathy Skillset: Compassionate Communication (WEF Future Skills Series)

Curated by Content Partners

Business Writing

Proofreading

Punctuation