Anna or Mat? - Selection Interview Skills Series

Watch Bill and Mark interview Anna and Mat using a wide range of question styles. Then see the panel review of each applicant and a final comparison review. Who is better suited to the job? What else will be required to assess their suitability?

Key Learning Points

1. Build rapport and put person at ease
2. Acknowledge resume
3. Ask about last/current job
4. Explore positives of last job
5. Ask why leaving/left last job
6. Ask why interested in this job
7. Ask to describe past duties.
8. Probe for difficulties
9. Confirm you will take notes
10. Ask for positives about this role
11. Ask for exceptional service examples
12. Pose a problem scenario – ask for strategy
13. Ask about greeting scripts
14. Ask about work area presentation
15. Invite questions
16. Pose another problem scenario
17. Confirm interest in role
18. Check knowledge of the business
19. Answer questions clearly
20. Thank and conclude positively

This video is part of the Selection Interview Skills Series. A practical series of programs for anyone involved in interviewing. A wide range of case studies will provide useful examples for evaluation, discussion and exploration of key skills. Ideal for managers, team leaders, consultants and trainers.

Target Audience
Managers, Executives, Trainers