Welcome to the Customer Success Hub
Welcome to the Customer Success Hub
Find everything you need to plan, launch, and start seeing results from Go1.
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βš™οΈ Tools πŸ“£ Communication πŸ‘‹ Support ❀️ Popular πŸ†• New

Planning Resources

Identify needs and build measurable goals.

βš™οΈ Needs Analysis Tool - Use this guide to uncover business needs and drive smarter upfront conversations to inform your learning strategy.

βš™οΈ Discover and Set your Learning & Development Goals - Developed to help you set achievable goals, define measurable outcomes, and communicate the business value of L&D programs.

πŸ†• βš™οΈ Go1 Pre-Curated Playlists Overview - Engage employees with learning playlists curated on today’s most in-demand skills

πŸ†• βš™οΈ Go1 Pre-Curated Playlists Homepage - Stay up to date with the latest pre-curated playlists by checking out the playlists home page

βš™οΈ Skills For Business Success - 10 business capabilities to leverage L&D success. Hit the ground running with recommended courses, or launch your own program with this framework.

βš™οΈ Curation Decision Tool - Align content choices to business needs as you level up your curation skills with this insightful tool.

βš™οΈ Aligning L&D Stakeholder Priorities - This insightful tool, developed with Emerging Stronger, empowers L&D leaders to work effectively alongside stakeholders, leveraging complex solutions to modern needs.

βš™οΈ L&D Skills Prioritizer Tool - Identify and prioritize the critical skills that L&D practitioners need to be successful in their roles.

βš™οΈTeam Skills Mapping Tool - This tool aims to help team leaders identify skill gaps or opportunities for their team's future needs. It can also help leaders explore potential development paths for individual team members.

βš™οΈπŸ†• Change Journey Planner - Ready to make a change? This tool will help you identify necessary changes, successfully implement those changes, and guide your team through the process.


Pre-launch Resources

Create excitement across the business with these communication tools.

βš™οΈ Communication Plan Launch Tool - Build a strategic plan for effective communication before, during, and after a learning program launch.

πŸ“£ ❀️ Pre-launch Email Template - Keep everyone in the know with this useful template for pre-launch communications.

πŸ“£ Graphics, Images, Posters & Banners - Build excitement across internal platforms and office locations, with fun visuals introducing the Go1 learning opportunities that are on their way.

πŸ“£ PowerPoint Template for Executives (slide deck) - Communicate the Go1 learning experience to organization leaders and showcase the impact it can have on reaching objectives and goals.

πŸ“£ PowerPoint Template for Learners (slide deck) - Prepare your teams for what the Go1 learning experience will look like for them, and what exciting features and opportunities they can expect.


Launch Resources

Help your team hit the ground running with these supportive launch resources.

πŸ“£ Launch Day Invite Email - Use this handy invitation template to spread the word of launch day events within your organization.

πŸ“£ Launch Video (hype) - Introduce your team to the Go1 learning opportunity and get them excited with this quick inspirational video.

πŸ“£ Launch Email Templates - Email templates to help you launch and get learners logging in.

Check out the How-To Use the Launch Email Template Video
πŸ“£ Register Template - Drive early adoption with our Registration email template.
πŸ“£ Log In via SSO Template - Call out a simplified learner experience when utilizing SSO log in.
πŸ“£ Log In Template - Kick start your learner's Go1 experience with our Log In email template.
πŸ“£ Graphics, Posters & Banners - Spread the launch day excitement with fun assets easy to use across internal platforms and office locations.


Adoption Resources

Drive sustainable learning that supports continuous engagement and reflective growth.

πŸ†• βš™οΈ Leadership Upskilling Playbook - This will help you upskill your leaders. It is a starting point when developing a manager training program and can be tailored to fit the unique needs of your organization.

βš™οΈ Cultivating Learning in Workplace CommunitiesΒ - Utilizing a quarterly calendar framework, this tool will deliver actionable steps to support performance and continuous growth.

βš™οΈ Power Hour Tool - An actionable framework built to equip you to reflect, celebrate, and build up your team’s learning power through simple conversations.

βš™οΈ Improving Impact Tool - Improve the impact of your learning solutions through ongoing engagement with key program stakeholders.

βš™οΈ The L&D Playbook for Enabling Busy Managers - Build smarter partnerships with managers and improve onboarding, upskilling, reskilling, team learning and self-directed learning at work.

πŸ“£ Post Launch Email Template - Prompt your team with clear directions and incentives to log in with this β€˜call-to-action’ email.

Video: How-To Use the Post Launch Email Template

πŸ“£ PowerPoint Template (slide deck) - Helping you build a strong learning culture with key actionable engagement prompts.Β 

πŸ†• πŸ“£ GoLEARN Webinars - Hosted by Customer Success Managers and Special Guests, these webinars offers tools and tips to enhance your learning program and elevate your skills for effective L&D.

πŸ“£ 2023 12 Months of Learning Calendar - Drive monthly engagement using our region-specific, curated playlists based on relevant themes.

πŸ“£ Monthly Learning Playlists Email Templates - Share learning playlists with your organization with the help of these handy email templates!

  • January - Key themes: Empathy, Performance Management
  • February - Key themes: Working Remotely, Leading Remote Workers
  • March - Key themes: Privacy, Cybersecurity
  • April - Key themes: Communication, Change Management
  • May - Key themes: Mental Health & Wellbeing, DEI
  • June - Key themes: LGBTQIA+ Awareness, Neural Differences
  • July - Key themes: Leadership: Executive level, Leadership: an Introduction
  • August - Key themes: Leadership: Practical Skills, Leadership: Strategy
  • September - Key themes: Customer Satisfaction, Sales Skills
  • October - Key themes: Conflict Resolution, Emotional Intelligence
  • November - Key themes: CSR, Workplace Violence Prevention
  • December - Key themes: Digital Dexterity, Excel


We're Here To Help

There's a range of ways that Go1 supports your journey to level up L&D

πŸ‘‹ Submit a support request - Submit a support ticket and track the status of your existing requests.

πŸ‘‹ Live Chat - Start a conversation with our 24/7 online chat support through the message icon in the bottom-right corner of this pageΒ 

πŸ‘‹ Help Center - Get answers and advice to frequently asked questions through our help articles.

πŸ‘‹ How-To Video Guides for Admin - Hands-on step-by-step guides on how to use Go1 for Admin Managers, from our CSM team.

πŸ‘‹ How-To Video Guides for Learners - Hands-on step-by-step guides on how to use Go1 for learners, from our CSM team.

πŸ‘‹ Customer Success Manager - Your Customer Success Manager is ready to help! Not sure who that is? Send us a support ticket or start a live chat, and we'll bring the team to you. Β 

πŸ‘‹ Training - Register for a Go1 Platform customer training session for up-to-date guidance, helpful insights, and support.

πŸ‘‹ Resources - Whitepapers, eBooks, and toolkits to elevate your organization's Learning and Development function. Visit our resources.

πŸ‘‹ Customer Events - Upcoming Go1 product webinars, customer events, and industry events online or in your region. See our upcoming events.

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Content InsiderWhat's new in the Content Hub?

Find out the latest and greatest in the world of content!

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Product RoundupNew features, improvements, and integrations.

A regular rundown of new features and improvements you can now take advantage of.

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Learning and developmentUnlocking Potential: L&D Insights

Explore L&D strategies, trends, and best practices to foster growth and empower your workforce.

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We strive to build the best experience for you and your team so make sure you have your say!Let us know the highs and lows, and join our customer research group for early access to new features all of which helps us continue improving.