Behind every great system is an organised team. This is especially true in the healthcare industry, where a dedicated human resources team can help effectively recruit employees, train staff, and implement safety measures in the workplace. As such, the importance of human resources in the healthcare industry cannot be overstated, with benefits ranging from providing an orderly, effective facility to giving staff the most accurate and up-to-date training.

When equipped with a high-quality HR management program, hospital staff are more satisfied in their roles while also providing outstanding service to their patients.

Here’s the thing: staff training is one of the most crucial tasks a human resources team can provide for a healthcare facility. Yet, according to Southern Illinois University Carbondale, staff shortages are surging in hospitals as millennials are leaving this sector — primarily due to poor job satisfaction linked to, you guessed it, a lack of training. Not only that, but the World Health Organisation found that 15 million more health workers will be needed by 2030, primarily in lower and middle-income areas. 

According to one report, only 27% of respondents say their organisation is prepared for a nursing shortage to a high or very high extent, while nearly 10% of respondents say their organisation is not at all prepared for a nursing shortage. 

So, what can teams do to overcome these challenges and provide better training for healthcare staff? We’ll take you step-by-step through the importance of training in the healthcare sector, offering concrete ideas to implement better, more effective training. We'll start by emphasising the importance of training in the healthcare sector, before analysing the benefits of training healthcare teams online and the benefits of managing training online.  

Importance of training in the healthcare sector

Imagine starting a new job without knowing the specifics of  exactly what your position entails. You’re left in the dark, grasping at straws to figure out what to do next. In most new jobs, this would be challenging. In a hospital, it would be a nightmare. Where do you even start? Unfortunately, this scenario occurs all too frequently, and it’s incredibly frustrating for employees.

While this would be concerning in most industries, in the healthcare industry, it can quite literally be the difference between life and death. Having accurate, up-to-date knowledge is vital for healthcare workers, as they often work in a faster-paced environment. If staff can’t keep up with the workflow, the facility can’t provide the most effective treatment, thereby putting patients in danger. Plus, the knowledge and experience staff gain in their position can help prepare them for higher-level positions in the future.

As Health Management explains, “because the healthcare industry is continuously evolving, technologies considered best practice today can change drastically in just the span of a decade. That’s why care providers have to regularly keep up with new techniques and technologies and expand their knowledge and skills – which means continuous education is not a nice-to-have but an absolute necessity for any healthcare professional who wants to provide high-quality patient care.” 

According to industry experts, millennials, more than any other age group (40% versus 20% of baby boomers), are less satisfied at their job unless they receive the proper training, feedback, and fulfilment from their work.

Despite this, ATD’s 2019 State of Healthcare Training Report found that, on average, healthcare organisations only spend $602 per employee per year on training. By comparison, Statista finds that the average L&D team spends $1,308 per employee per year for all organisations. To put it another way, healthcare organisations only spend 46% of the global average on employee training, which doesn't make for pretty reading. 

Further, ATD’s report found that healthcare employees use an average of 25.5 learning hours per year. Again, this does not compare favourably with the overall average of 34.1 learning hours per year for all industries. 

Worryingly, this lack of training is leading to significant worker shortages. As of 2017, 90% of hospital leaders were worried about finding clinical staff such as physicians, nurses, and specialists in the next 10 years. Moreover, nearly 20% already faced shortages of nurses, according to a survey by Prudential.

With this in mind, PWC's 2020 Top Health Industry Issues Report found that 45% of healthcare providers said 'having the right talent' was a barrier to their organisation's digital strategies. On the other hand, 26% said that digitally upskilling their existing workforce was a key priority, while 27% said hiring employees with skills to support new capabilities, products, or services was their top priority. 

Finally, a survey of more than 5,000 healthcare professionals by Relias found that 60% of healthcare organisations don't have well-developed methods to evaluate whether training is being put into practice on the job. While this is concerning, it is an improvement from 74% of organisations in 2017. 

Relias' survey also found that only 33% of organisations said all staff receive regular training and education. As a result, 47% said their organisation needed to align all healthcare professionals.

HR teams, healthcare employees, and management must work together to reverse these concerning trends and recognise the importance of ongoing training in the healthcare industry. 

One way to deliver effective training is to train your healthcare team online. Numerous online courses are available to train new and established staff on everything from general workplace subjects to more specific health and medicine topics.

If you need some support training your healthcare team online, Go1 can help. Go1 offers many healthcare-related courses from world-class partners, ranging from our Healthcare Compliance Bundle to Hazard Communication for Healthcare and even Hand and Wrist Anatomy for Healthcare Professionals. And these are only the tip of the iceberg. To access these courses and more, start your free trial today.

Some HR staff may be sceptical when it comes to managing online training for healthcare workers. This initial hesitation is completely understandable. However, we know how busy healthcare staff are and how difficult it can be to organise traditional training sessions. With so many competing priorities, it’s easy to see why many healthcare workers struggle to find free time for training. After all, if you’re faced with a decision between urgent patient care and optional training, it’s obvious which task should take precedence.

Again, to re-emphasise, healthcare employees use an average of 25.5 learning hours per year compared to the overall average of 34.1 learning hours per year for all industries. That works out to be just over 4 minutes per day, and that's including weekends! Offering online training for healthcare staff can ease many of these blockers and frustrations by allowing healthcare workers to access training when, where, and how it suits them. 

The good news is that online training in the healthcare sector is slowly trending in the right direction. According to Relias, 47% of healthcare organisations now use an LMS, up from 39% in 2017. Better yet, 76% of healthcare workers experienced either major or moderate shifts toward online training, while the majority of organisations increased (33%) or maintained (54%) their training spending. Likewise, a study by Panopto found that 2 in 3 physicians use online video training to stay abreast of the latest clinical information. 

Thus, online training has numerous benefits, including:

In an industry where patients’ health and lives are on the line, hospitals can’t physically or ethically afford to hire staff without the necessary skills to perform a number of jobs. 

Deloitte estimates that global skills gaps will leave 2.4 million positions unfilled between 2018 and 2028, causing an economic impact of $2.4 trillion. Similarly, a recent survey by McKinsey found that nine in ten executives say their organisations either face  skill gaps already or expect gaps to develop in the next five years. 

Additionally, 1 in 5 workers admit their professional skills are not up to date, with a further 85% of employees saying they wish their company had offered more new skills  training last year. 

When you walk into a hospital or health care facility, you don't want to take the risk that 1 in every 5 employees has out-of-date skills. As such, closing the skills gap in the healthcare sector is vital. 

The convenient thing about online training is that there are endless options for the skills and information you can present to employees. Once the hospital and human resources staff have sourced the most suitable online training courses, the HR team can focus on other important tasks, such as hiring new staff, providing new employee orientations, or handling claims.

For further insights on how to start closing your skill gaps, see our blogs on identifying your skill gaps and closing the L&D skills gap. 

An excellent form of continuing education

Online training is a fantastic way to ensure staff are up-to-date with the latest hospital safety and healthcare-related rules and regulations. In such a fast-moving industry, this is essential. A crucial component of any individual’s career is continuously upskilling and seeking new knowledge, skills, and perspectives. Online learning can facilitate this.

Effectively managing online training for hospital staff also results in a more effective flow of communication. Now, with a single click, you can send all the necessary training materials to your employees. For instance, our courses on People and Communication Skills and Advanced Communication Skills. 

Additionally, because you can find online healthcare courses created by world-class providers, you can be sure they contain professional, accurate, and easy-to-understand content for the employees you wish to train. All the information is already there, so all that’s left is for each staff member to complete the course.

Better versatility for both HR and hospital staff

With online training, HR and hospital staff can take their learning materials anywhere. Also, since so many self-paced courses are now available, there’s greater flexibility and options to ensure healthcare employees succeed with the courses they take. This point is crucial, as not everyone learns or absorbs information at the same pace. Some people need more time, while others require much less. Everyone has a custom solution that will meet their learning needs.

Online training can also assist employees with:

Overall, there are many benefits to providing quality, versatile online training for your hospital staff. When staff have their personal needs met, they are more likely to excel in their career and provide high-quality care to patients. By equipping staff with flexible online training options, they can continually upskill, stay up-to-date with the latest trends, and, most importantly, provide a higher standard of care. Moreover, you will be better equipped to close impending skills gaps and stave off any looming worker shortages. It's a win-win!

For more insights, be sure to subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.

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Human Resources are an important component of healthcare organizations. Learn what they do and how they fit into the healthcare industry.

The importance of human resources in the healthcare sector

We’ll take you step-by-step through the importance of training in the healthcare sector, offering concrete ideas to implement better, more effective training. 

Did you know that there are 76 million cases of foodborne illness every year in the US?

If you own a restaurant or café, you take pride in your work and serving delicious food to your customers. So why wouldn’t you want to make sure this is exactly what happens in your establishment?

The last thing you want to do is make your customers sick with food poisoning. But, unfortunately, this is what happens when your staff don’t follow the food safety procedures that should be in place.

Unhealthy bacteria like E. coli and salmonella can easily spread on countertops if they aren’t properly cleaned -  you’d be surprised at how many dangers lurk in your restaurant or café that you don’t know about.

The best way to make sure that your business isn’t affected by any avoidable outbreaks is through online food safety training. This can benefit all your employees to make sure that there’s no dangerous bacteria or germs contaminating customer meals.

So what are some of the benefits of training your employees in food safety and hygiene? Well, for one, when you’re able to prevent food poisoning, you make sure that you build a positive reputation and not a bad one.

The last thing you want is customers to get sick and for news to spread that your establishment is to blame. This sort of bad news can bring disaster to a business. But when your employees know about proper food safety, you can build a positive reputation and concentrate on what you do best.

In addition, when employees know exactly how to work hygienically, this will make your workflow, in general, more efficient and allow meals to come out of the kitchen faster. There will be fewer errors and - most importantly – fewer threats to the health of your customers.

You’ll notice that your food waste is also reduced and this will no longer cut into your profits. After all, who wants to see their business profits plummet due to inefficient working and bad hygiene when it could be prevented?

Of course, as the owner of a food establishment, it’s your responsibility and duty to ensure that there’s a clean and safe environment for preparing and serving food to your customers.

This means that good training can prevent your establishment from being fined and having to pay thousands of dollars in penalties and in lawsuits. So, let’s find out more about this food safety training that we’re talking about.

Everybody should know the basics about food safety, from chefs to front of house. Online learning is a fantastic way to make sure that the right materials are accessible to the right people.

A food safety e-learning course will educate your team on why hygiene, preparation and storage are important not only for your business but for the safety of customers too.

Plus, it will teach them about good hygiene practices to use when they’re at work and even what they can practice at home. It can be simple things such as how to wash your hands properly and the importance of hair restraints and food storage.

When you provide your employees with online food safety training, you can make sure that your business is efficient, productive and successful all at the same time.

An easy and effective way to train your employees in food safety is through online e-learning courses. This is becoming the best way to provide education to your team since it’s a convenient and fun way to learn everything there is to know about food safety.

E-learning courses are fantastic because they can be accessed at any time and from anywhere. All your employees need is their own tablet and they’re all ready to go.

They’ll be able to access all the learning materials from home, as well as on the go. It’s up to them where they’ll learn best and feel like they are retaining the information better.

A lot of people learn more effectively with visual aids and this is the great thing about food safety e-learning courses. They use a variety of media to teach your team, such as animated videos, presentations and even games. Who knew learning could be so much fun, right?

In addition, online food safety training is cost-effective for your business. You won’t have to fork out for expensive conferences or to bring in a professional for teaching – you can invest in an online course instead!

They’re still designed by professionals in the industry, as well as kept up-to-date with the latest laws and regulations for your business. So, it’s always going to be the best option for all your employees to access.

What’s more, online learning gives you the ability to track your employee’s progress. You’ll be able to see who has completed their training at the touch of a button, as well as check up on their scores on quizzes and tests.

This allows you to provide more support to employees that require a little bit more help with online food safety training.

So, what are you waiting for? It’s never too late to start introducing online food safety training to your team. In fact, the sooner the better! All you’ve got to do is choose the courses that you want for training and it will be all ready to start.

Online food safety training: improving workplace efficiency and productivity

Do your employees feel confident about serving alcohol responsibly to customers?

When your business is in the hospitality sector, whether it’s running a restaurant or a hotel, there’s going to be alcohol available to customers. We all know that when there’s alcohol being served that there’s also an increased risk of problems developing.

These problems can be unruly customers, accidental injuries, as well as damage to your property. In addition, intoxicated customers can cause traffic accidents and even fatalities. This is obviously the last thing that anybody wants.

That’s why it’s so important to know the signs that somebody has had a little bit too much to drink and when to say no and stop serving them alcohol on your premises. This is the best way to avoid these serious problems from happening in the first place.

An online RSA course can help with this. RSA courses can train your employees on how to serve alcohol to customers responsibly.

When staff are aware of their responsibilities when it comes to serving alcohol, they are going to have a more pleasant and enjoyable working environment. With less trouble, there’s guaranteed to be a boost in morale and this generally leads to lower staff turnover.

RSA training also provides a safer environment for your guests. After all, problems with alcohol affect more than just the people that are drinking – it also affects the people around them too. When your staff know how to serve alcohol responsibly, everyone can be safer and more relaxed.

This will ensure that your business establishes a good reputation and brings about larger profits in the long run. It’s just a fact that when you take care of everyone around you, this will come back to your business.

What’s more, investing in good RSA online courses pays off. You can prevent potential legal problems later down the line, as well as bad publicity that could land your business on the front page of the newspaper or social media networks. It could even save you money on security on your premises and damage that is done.

Of course, as an employer, you have legal responsibilities and duties if you serve alcohol on your licensed premises. This means you can potentially avoid costly trouble with the law by providing your employees with the opportunity to gain their RSA online.

Since you are responsible for all of your employees, it’s beneficial to provide them with the right resources they need to understand how to serve alcohol responsibly. Online RSA courses are going to be beneficial for servers, bartenders and even owners of establishments.

An online RSA course is also going to help your employees identify when customers have had too much to drink by learning what the warning signs are before things get out of hand. This should stop any trouble developing and benefit the customer too.

In addition, your employees can learn about the laws that are suitable for their industries so they’re aware of what the penalties are and what can happen if they don’t do their job right.

While it’s the employer that’s ultimately liable, it can still create a sense of responsibility with your staff.

An online RSA course can help your employees feel confident in their job, safer and even more empowered in how to deal with a difficult situation if it arrives. This can make all the difference to their work experience!

One of the best methods to deliver effective RSA training nowadays is through e-learning courses. It’s efficient, effective, and much easier to deliver for businesses of all sizes.

Online courses offer the flexibility to help continuous training be delivered more successfully in a busy working environment. You no longer need to send your teams to events or conferences to get them trained up – after all, we all know how much of a hassle this can be when you are trying to run your business!

With an online RSA course, your employees can learn anywhere and at any time. The materials are on demand - which means that your staff can choose when and where they complete their training.

For example, some employees might prefer to learn in the comfort of their own home. Whereas other members of staff are happy to learn on-the-go. Your team members can work at their own pace and in an environment where it suits them.

What’s more, RSA online courses are delivered in a variety of different media formats, which means that they are really an excellent training experience for every type of learner. Videos, multimedia, group forums, and online quizzes can all make the process more interesting and even FUN.

If you’re in the market for RSA training for your team, you should consider having a look at your options within the Go1 Marketplace. We give you access to a wide variety of training options to help upskill your employees – on every topic you can imagine.

Employees will love the opportunity to learn in a more entertaining and effective format, and ultimately, you’ll notice a HUGE difference in your bottom line when you have the right RSA training in place

As we continue to expand our every growing content library to include the best content from across the world, we are excited to announce that in May MeLearning, ILX Group, PD Training and Transqual Logistics Training have all joined Go1 as Content Partners.

You can now access training from MeLearning, ILX Group, PD Training and Transqual as a part of your Go1 Premium subscription for no additional costs, as well as being able to purchase their courses individually through the Go1 Course Marketplace and Training Assist.

Learn more about each of our new Content Partners below!

Melearning is a UK-based content provider who has partnered with Go1 to offer 35 of their best sellers in Go1 Premium. Go1 has a variety of Melearning content, from soft skills training (leadership, communication) to industry-specific training (asbestos awareness, working at heights). Melearning have a GDPR course available which comprehensively covers the recent GDPR law updates, and has some UK-specific compliance training such as training in Safeguarding Children, Safeguarding Adults and the UK Mental Capacity Act.

We have 35 courses available from MeLearning

ILX Group is a global brand offering a full-suite of IT project management training, such as PRINCE2, Agile, Lean Six Sigma and ITIL. ILX Group have established credibility in this space over the last 20 years, offering best-in-class online and face-to-face training for IT project management certifications. Go1 is offering 20 of ILX Group's most popular courses which they can use to prepare for examination.

Go1 can also assist users in booking in-person examinations through Training Assist.

We have 20 courses available from ILX Group

PD Training is one of the longest-running providers of in-classroom professional development training in Australia. PD Training have a variety of in-classroom training, from PRINCE2/IT Project Management training, to Sales, Leadership and Communication training. They have an impressive client list, including Toyota, Microsoft, Mazda and the Australian Government, and also will be providing Go1 with 200 of their 'Pearls of Wisdom' microlearning videos, a 'just-in-time' series of soft skills training.

PD Training will also partner with Go1 Training Assist, allowing Go1 customers to find, book and track in-person training around Australia.

We have 200 courses available from PD Training

Transqual are an Australian transport and logistics training company who traditionally have offered in-person training, but are now offering their six-course e-learning library through Go1 Premium. Their offering is a basic compliance package, that any person working in transport and logistics would need to complete before commencing their role. Transqual has incredible credibility in this space, being Australia's largest Registered Training Organisation in Transport and Logistics.

We have 8 courses available from Transqual Logistics Training 

MeLearning, ILX Group, PD Training & Transqual join Go1 as content partners

We’ve been working on some new features, and want to show you how they can help you!

We’re excited to announce the next webinar to walk you through our latest updates to Go1 will be taking place on June 22nd at 8:30am AEDT (June 21st 3:30pm PST).

Our exciting integration with Zapier, which you can access through your Go1 portal. You will be able to see just how easy it is to set up your Zaps!

The improvements to Course Due Dates, designed to give learners greater clarity on their upcoming and overdue dates.

Updates to the Content Provider Dashboard and a demonstration on how to use the additional filter on the Payments Tab will be included.

To round out the session we will be opening up the floor for Q&A, so if you have any questions about any of our features – new or old, we will be there to help you out.

No matter how many users you have in Go1, this is a valuable webinar for all users that will help you to understand more about how to improve the way that you learn – a must watch for all administrators. 

Our Go1 Update webinars take place every month and covers everything you need to know about the latest updates to our platform, including a Q&A session where you can ask any questions you might have around anything to do with Go1.

Want to be involved in our Early Access Program? Register today!

With jobs being more sedentary now than ever before, are your employees really comfortable?

It’s easy to forget that your employees will spend the majority of their day at their desks and staring at a screen. While many people are used to this now, it’s important to realize that this can have a bad effect on your comfort and long-term health.

As an employer, you’ve got the responsibility to provide a safe and proper workspace for every one of your employees. This includes offering protection from injury, as well as helping to prevent health problems where you can.

This is where the design of your work environment is actually very important. There’s a reason why employers are spending more and more time updating the office with new desks, chairs and computer monitors.

So, you might be thinking, what’s a chair got to do with doing my job properly? Well, you’ll find that it can make all the difference to your employee’s workplace experience.

Office ergonomics actually plays a big role in increasing productivity with your staff. You’d be surprised just how rewarding it can be to invest a little time into the right office furniture, such as chairs and desks.

You may think that your levels of concentration and productivity are all in the mind. But, actually, if you’re physically comfortable, this lets you become more focused and productive too.

Ever noticed that when you slump over your laptop, you get an aching back and neck at the end of the day? This is because your body is uncomfortable in this position and often this will distract you from the work that you’re doing.

With the wrong office furniture, your staff can be more at risk of repetitive strain injury and musculoskeletal injuries. In fact, problems such as carpal tunnel syndrome can leave your employees unable to carry out their work properly.

Millennial workers who are now taking over the workforce appreciate proper office ergonomics more than ever before. It leads to not only increased productivity but also employee satisfaction. Plus, it’s going to reduce your costs later down the line when it comes to injury and employee absence.

Of course, it’s not just the workspace and environment that you’ve got to work on. There’s things that employees can do too to make sure they avoid preventable injuries and pain that’s going to upset their comfort and productivity.

The problem is that most employees don’t know what they can do to making their work experience better. So, this is where online learning comes into play!

Office ergonomics is not all about investing in new office furniture – it’s also about teaching employees how they can use their office space to their advantage and make their work experience more enjoyable on a day-to-day basis.

With online learning, employees can find out ways that they can prevent injuries that are common in sedentary jobs. When they know how to identify the hazards to their health, they can find ways to avoid them.

In addition, there’s no point in having advanced technology and furniture if your employees don’t know how to use it properly. So, with online learning, your employees can find out what equipment they should be using, how they should use it and ways to arrange their workspace.

Of course, online learning will also reinforce how important office ergonomics are in the workplace and that it should be taken seriously to reduce fatigue, feel less irritable and agitated, as well as become more efficient and perform better at daily tasks.

Let’s face it, training has become pretty boring and generic in recent years. There’s a lot of focus on training weeks and attending different events that the fun has been sucked out of it. After all, employees want to learn.

This means that training shouldn’t just be something that you’ve got to complete and can’t wait for it to be over. It should be something that everyone looks forward to. We all know that we perform better and retain more information when we do something that we enjoy.

So, that’s where online learning comes into play. Now you can make your training on office ergonomics fun again. There’s hundreds of e-learning courses that are available and they use a variety of media to engage your employees and teach them all about office ergonomics.

From presentations and quizzes to gaming and videos, there’s a way for everyone to learn effectively. What’s also great about online materials is that they can be accessed from anywhere at any time.

This means that you don’t have to set aside time for training that upsets normal running of business – employees can learn in their own time and in an environment that suits them. Whether this is traveling on the bus to work or sitting at home on the couch in the evening.

And don’t worry, you’ll be able to track all of their scores and see who is completing training. This means that you can keep up with who is using office ergonomics to their advantage and who could do with a push in the right direction!

So, is it about time that you invested in office ergonomics? Well, the first place to start is by teaching your employees all about its advantages and things they can do to make sure their working experience is the best it can be.

How office ergonomics increases employee productivity

Did you know that 73 percent of people value their customer experience as the most important factor when they’re buying a product or service?

People no longer just look at the price tag when they want to buy something…customers are now looking for much more than just a cheap deal. They want a good experience and service too.

Customers want to build a bond with your brand and know that you care before they’re going to buy from you again in the future. This means it’s time to concentrate on customer service.

So, what’s this statistic got to do with airline aviation? Well, everything. Think about it: your cabin crew needs to be good at customer service in order to make passengers comfortable and happy. It’s your crew that ensures that everyone has a pleasant flight and one that makes sure people use your airline again.

While there are lots of perks to the job of being part of the cabin crew, there are also a lot of vital skills that you need to have in order to do your job properly. After all, the cabin crew is truly the face of your airline and brand.

What we mean by this is that it’s not enough just to offer your employees perks and an annual wage. You’ve also got to invest in training and improving these vital skills.

So, what are the vital skills? Well, it all starts with good customer service and communication skills. First and foremost, the cabin crew are responsible for the comfort and safety of all the passengers on the plane, whether that’s welcoming them on board or serving drinks.

That one reason is why it’s so important that customer service skills are constantly evaluated in the aviation industry – it’s absolutely vital to the health of the company. Of course, good customer service is more than just communicating – your crew needs to be good at listening and understanding passenger’s needs as well.

Customers are going to have different requests compared to other industries that require customer service. For examples people may become ill or be anxious about flying, meaning your crew might need to administer first aid.

Plus, your cabin crew always needs to demonstrate emergency and safety procedures, right? If there is an emergency on board, for example, your crew is going to be in charge of making sure people exit the aircraft safely. This is one place where leadership skills come into play as well.

So, how can you make sure that your cabin crew is the best in the industry – and thereby ensure that your customers have the best experience with your aviation brand? Well, all this requires is some hard work and training.

When you work in the airline aviation industry, a major problem will be consistency with your employee training. After all, your cabin crew will be all around the world at different times of the year and it’s impossible to get everyone into the same location at the same time.

Plus, let’s not forget that you have a busy airline to run and you’ve got to make sure that your passengers are taken to places across the globe without any disruption along the way.

Well, there’s a great solution that will solve all your problems and enhance your employee training problem at the same time: and that’s e-learning courses. This online training strategy means your material can be accessed anytime and anywhere, so you can make sure your cabin crew is able to improve their customer service and leadership skills whenever you need them to.

It doesn’t matter where in the world your cabin crew may be, whether they’re in a hotel in Dubai or on a plane flying over the Atlantic Ocean, they’ll be able to use e-learning courses for training. All they need is their own device and they can access a wealth of courses that will improve their skills.

E-learning courses use a variety of engaging media to help your employees learn. This includes funny animated videos and presentations to interactive games and quizzes – it’ safe to say that learning has never been so fun!

Plus, your cabin crew can learn at their own pace and in an environment that they feel most comfortable learning in. You can track their progress from afar so that you’re always up-to-date with how your cabin crew are progressing and provide extra help to those employees that need it.

So, why not check out all of the airline aviation courses that are available today? There’s no better time than now to improve your customer service and let your employees perform better on a day-to-day basis.

After all, there’s a lot of competition when it comes to airline providers, so you want to make sure that you’re better than your competitors and offer a superior experience to your customers so that your brand is the one they always stay loyal to!

Improving the airline industry with online learning

The Go1 team are please to announce the release of the following capability in May 2018, including our new Zapier integration, updates to learner video uploads, course due dates, and content provider dashboards.

Please remember if you have an suggestions for improvements or new features, please email them to product@go1.com

For this integration to work, it will require the portal Admin to register for a Zapier account if they don't already have one. Within the Go1 portal, admins will be able to navigate to the Integrations area within their portal, this will show all the applications with which they can integrate, one of which will be Zapier. By selecting Zapier, you will see an Overview tab and a Zaps tab - within the Zaps, the portal admin can select to "Use this Zap" from the available default list. To commence an integration, the Zapier site will launch and the admin will log into their account.

Functionality to note: you will be able to Enable/disable the function for the Zapier integration by switching it on/off within the Integration page (it is enabled by default) . The first time you use of this integration, you will need to generate an API key, within theSettings page > Zaps Integration. This API key will be used to connect your portal when using the Go1 application in zapier.com.

The zap's available will enable to complete a number of actions within the portal, including:


Update the status of an existing enrollment

Also you will be able to use Go1 and Zapier together to complete an action on several of the most common external applications our customers are using, based on a trigger completed within your portal, these include:

Google Sheets, MailChimp, Sendgrid and WebMerge

A key feature requested by customers is the ability to alter the default course completion certificate. Your Go1 portal now can be integrated with Webmerge via Zapier for the purposes of generating certificates with a custom format and content.

If using the custom certificate Zap template, select Course or Module completion as the condition for this trigger within your portal. You will see an action to Link Zapier with your WebMerge account (you will need to use an API key). The first action is to select you account and the document  and specify the values to input into fields on the document. Then all you have to do is attach the chosen certificate to the relevant enrolment record from step 1 and select your portal. This custom certificate will now also be accessible by Learners under the completion history > for the relevant course.

As part of our ongoing improvements, we have added the ability for Learners to now upload a video response to an assignment.

In response to customer feedback, Course Due Date improvements have been made.

Due dates are now visible once the conditions of the completion rule have been met, meaning that:

Learning Item and Module due dates that are based on course enrolment are visible as soon as the user has enrolled in the course, even if they haven’t yet commenced that module or learning item

Learning Item due dates that are based on Parent (module) enrolment are visible as soon as the user has commenced that module, even if they haven’t yet started that specific learning item

Now both the days ahead/behind value and the due date display, providing greater clarity to learners on their upcoming and overdue dates.

Modules now only display due dates if that specific module has an exact due date or completion rule attached to it, whereas previously modules would display the course due date if none was defined on the module.

The Days ahead/behind value no longer shows once a learning item is passed as the information is only relevant to learners

The Content Provider Dashboard has been added as a new field within Portal Settings > Configuration. This display is disabled by default, so for you to see Content Provider Dashboard in the overview page and payments tab, you must enable that setting.

Within the new Payments report tab, the name of the Learning Resource or Course that has been purchased has been s added as an optional column for the report with the label "Title". The column will appear when the user selects Title under the Configure button.  The Learning Resource/Course name goes by the label "Title" in line with the logic used on the Enrolments report, as "Name" could be confused with the purchaser's name.

And to wrap up the month, if you haven't seen it yet, we have updated GO1's Privacy Policy and Terms of Service. Since this release in late May, all users of GO1, will see a one-time notification in their portal, which they will need to accept to be able to continue using their portal.



Resolved an error that stopped users from enrolling in specific courses.

An issue was resolved that caused locations to not be shown in reports.

An issue with users not being able to change their primary email address was resolved.

Fixed an issue with external share links not leading to the correct pay and enrol page.

Resolved an issue that stopped select awards from loading.

An issue was resolved that stopped the opening of a handful of learning items.

Resolved an issue where videos played audio only, no visuals.

Fixed an issue where an Award would be manually updated to a completed status, but would not show the completed status to the user.

Sign up for a free trial today and try it out for yourself!

If you have any questions about any of the updates and improvements listed above, please let us know

Have you ever wanted a clone of yourself so you can finish all the dull tasks on your to do list and get on with living your life? It’s impossible to do everything yourself and you can’t make another copy of yourself. But the fundamental reason for having employees is to do work for you. This is why one of the routine things that managers do is delegate work to employees. And when you get it right you’ll find that employees aren’t there just to help carry the load.

What you will find is that your employees often do a better job than you because they have more time available and different skill sets. But that’s the dream vision of delegation, in reality you and I know that bosses struggle with delegation. So how do we move from an overflowing inbox to a world where we use delegation as a motivational tool for growth?

Delegation: What are the 7 things you should not be doing as a manager

Delegation is an essential manager skill. But it’s one of those life skills that they don’t teach you how to do in school. Like many manager skills, it’s not just what you do that counts, it’s how you do it that makes the difference. Want to be a better boss to advance your career and earnings? Then improve your delegation skills.

Have your managers had formal management training? Delegation is a great tool to improve employee productivity which is why organisations need to make sure they’ve trained their managers how to delegate.

Is your delegation working for you? Take the Work Delegation Checkup to find out.

Do you have a high workload or maybe you work a lot of overtime? Or

Do you have a work backlog that is dependent on you to start/ progress? Or

Are you doing things your employees should be doing or can do at a lower cost? Or

Are you doing things that you are not an expert at?

Your employees aren’t learning and growing

Your employees don’t feel challenged or trusted

Everything is dependent on you, causing you manager stress

But it doesn’t have to be that way because effective bosses know how to use delegation to get stuff done and also as a motivational tool to grow their employees.

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