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Jamie Mustful

This playlist teaches the basics of conflict management.

ej4  

This is a Conflict Management series. "Managing" conflict means that we acknowledge that conflict exists. It's not dwelling on the negativity of that conflict, but rather making conflict a productive thing. It's making use of our different opinions and experiences, and growing the individuals, the departments, the products, or whatever, as a result of those differences.

Conflict Resolution

Managing Team Conflict

Conflict transformation

Identifying types of conflict

Managing Customer/Supplier Conflicts

Applying conflict mode model

Early conflict detection

Conflict Management: 01. The Realities of Conflict Management

As we know from experience, it's hard to maintain self-control when we get into a conflict. It's easy to get caught up in the argument, to do everything to win the battle, or to become the bigger victim. But your energy should go toward maintaining self-control, as it's the best way to move forward. This course explores how to accomplish this difficult task.

Maintaining control

Avoiding Physical Confrontation

Managing emotions in negotiation

Conflict Management: 02. Maintaining Self-Control

Once you're able to maintain your own emotions, there are things you can do to help calm down others involved in the conflict. You can think of this as helping move someone's mood from that red zone to a much calmer, yellow or green zone. There's an EASY process for this, which we'll discuss here.

Conflict Management: 03. The EASY Conflict Management Process

In this program, we're going to talk about special situations in conflict management. If you have watched the other courses in this topic, you've learned what the unavoidable truths are, you've learned how to maintain self-control, and you've seen an EASY conflict process. Now we're going to discuss those situations where you've done everything right and that person still has yet to calm down.

Conflict Management: 04. Special Situations

Conflict Management

Content Curation Team

Wherever there are humans, there is conflict. In the workplace this can mean disagreements about responsibilities or processes, differences in working styles, or hurt feelings over feedback. This playlist includes a collection of popular courses about conflict resolution, managing tension between team members, and even the benefits of healthy conflict. Discover what conflict is and why it exists. Learn specific strategies to process and resolve conflict and gather tips for gracefully engaging in challenging and honest conversations. This playlist is great for anyone who is part of a team, someone who works with a “difficult person,” and everyone who manages others. This playlist is curated for global audiences and highlights a diversity of courses and Content Partners from multiple countries. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum. This playlist is part of the “12 Months of Learning” 2023 campaign. Level = Beginner / All. This playlist was updated in May 2023.﻿

Uwe Röniger

When working with people, conflicts are inevitable. But when managed properly, they can contribute to innovative, new solutions and stronger working relationships.

Improving Relationships

Managing difficult people

Learn to recognize tensions early on, deal with them constructively, and resolve them in a way that benefits everyone.

The Art of Conflict

Compono  

A well-functioning team is a group of people who complement each others' skill sets while pushing each other to do better. Everybody is pushing to achieve the same outcome. Their goals, while they may seem very diverse, all align and work to achieve the larger objective.

Teaming Process

Effective Cooperation

Collaborating with others

Building Common Understanding

Managing team dynamics

Introduction to Teamwork and Conflict Resolution: Finding Space to Work Together

Atul Saxena

This course contains the benefits of conflicts, and demonstrates how to handle different types of conflict.

Apply principles of mediation

The word ‘conflict’ has a natural negative association with battling, shouting, blaming and arguing.

Resolve Conflict like a Pro

Adam Lacey

Welcome to Audio Learning from Assemble You.A 2008 survey by CPP Global found that 85% of both individual contributors and leaders agreed they experienced some amount of inevitable conflict at work. 29% of all employees said that they experienced almost constant conflict. You will run into it at work, and as a manager, you’ll be responsible for guiding reports through a dispute. In fact, 29% of respondents to the CPP Global survey cited poor leadership as a source of conflict, so it’s essential for managers to take accountability, and learn to build inclusive team cultures based on prevention.In this track, you will understand more about conflict, and how to deal with it tactfully, professionally, and constructively. You’ll also learn ways to prevent unnecessary conflicts before they arise.

Leadership and team management

In this audio course from Assemble You, we look at practical ways to manage conflict in your team.

Managing Conflict in Your Team

Vince Carone

Conflict in business in unavoidable, yet so often people try to avoid it. It’s important to remember that healthy conflict leads to a healthy culture. This skill teaches you how to resolve conflict between individuals in a way that allows them to express their frustration while working to strengthen relationships and move forward in a constructive manner.

Establishing constructive dialogue

Healthy conflict requires that you address issues that stand in the way between you and the other person.

Impactful Communication - Healthy Conflict - 7 of 8

TMA World and Coorpacademy

Managing conflict across cultures
    A chapter from the course : Cultural intelligence: a key asset in the workplace
    The increasing connectedness of our world makes it very likely that we will encounter cultural differences in the workplace. These differences are as valuable as they can be difficult to manage. This course will help you improve your cultural intelligence and keep an open mindset in the face of differences, in order to make the best of cultural diversity at work.

Cross-Cultural Communication

Cultural Awareness

Cultural Adaptability

Working with diverse beliefs

Managing conflict across cultures

Pinktum  

For managers, the rule is: intervene as little as possible, but as much as necessary in a conflict involving their own employees. As a starting point, it is important to also recognize hidden conflicts and assess their severity. The theoretical basis for this is provided by Friedrich Glasl's model of the nine stages of conflict escalation. It clearly shows how conflicts can escalate if timely intervention is neglected. For each escalation stage, managers will learn various methods of conflict resolution - from the promotion of independent conflict resolution to mediation and arbitration as well as to the intervention of power.

Recognise conflicts in your team, assess the level of escalation, apply appropriate methods of conflict resolution.

Conflict Resolution for Managers

Emerald Works

About Managing Difficult Conversations from Mind Tools for Business by Emerald Works:This interactiveself study e-learning course provides an introduction to handling difficult conversations. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your ability to conduct challenging conversations. Managing Difficult Conversations is for anyone looking for a clear, easy to understand introduction on the best way to handle difficult conversations in the workplace.

Difficult Conversation Management

Handling difficult questions

Coaching Conversations

Conversation Management

Developing Interpersonal Skills

Turn-taking management

Managing Difficult Conversations from Mind Tools for Business (Emerald Works)

iAM Learning

Some conversations can be really awkward. No-one wants to be the person to break bad news. It could be about something as trivial as leaving a crumb infested knife in the butter dish, chasing up overdue work, or even something as serious as firing an employee. Someone’s got to say it though. And if that person is you, we’re here to help. Target AudienceGeneral Audience / All Levels Business OutcomesThis course will help you to understand why you need to have honest conversations and what might happen if you don’t. Early intervention will help your work and life relationships, (thinking crumbs in butter dish) it will make difficult conversations easier to have, improve the outcomes of them, and reduce stress and anxiety.

Navigating sensitive topics

Confident Communication

Delivering Bad News

How to Have an Honest Conversation (CPD certified)

Navigate Conflict: Difficult Conversations and Resolution Strategies

Everyone deserves to feel safe, included, and respected in the workplace. Not harassing or bullying colleagues is the decent human thing to do, and it’s also the law. This playlist offers a variety of courses clarifying what constitutes bullying and harassment, recommendations for how to proactively prevent it, and guidance on how to respond should a violation occur. Learn about harassment prevention specific to Australia, New Zealand, and the entire Asia Pacific region. Explore prevention strategies for managers and supervisors, as well as for employees. Get insights on when bad behavior is simply annoying, and when it crosses the line. Complete the courses that are relevant to your location and your role to ensure a safe and respectful workplace for all. This playlist is suitable for APAC audiences. Level = Beginner / All. This playlist was updated in May 2023.﻿

GRC Solutions

Creating a pleasant working environment for all What is bullying and what should you do if you see it occur in the workplace? Where does flirting stop and harassment begin? Every member of your organisation needs to be aware of these types of issues because the consequences of unacceptable behaviour, left unmanaged, can be severe. Bullying, discrimination and sexual harassment can cause major harm to the wellbeing of individuals. They can also incur heavy costs for organisations, including reputational damage, compensation orders and the costs of replacing staff who can no longer work in hostile environments. This course explores the issues within the framework of discrimination laws and best practices in the workplace as well as strategies and avenues of support available to those who experience bullying, discrimination or harassment within the workplace. Specific modules address the key concepts from the perspective of supervisors, team leaders and managers, and outline the appropriate steps for dealing with complaints. Finally, the course examines how all employees should use workplace resources ethically. Who should do this training? This course helps employees to understand what bullying, discrimination and sexual harassment look like in the workplace, and to recognise the fine line between acceptable and unacceptable behaviour. Management also receives invaluable training in dealing with potential problems.

Addressing workplace bullying effectively

Harassment Prevention

Promote Workplace Sensitivity

Addressing Discrimination

Preventing Hostile Work Environment

Dealing with driver harassment

Managing Unethical Behavior

Module 1 of the course "Anti-Bullying, Discrimination and Sexual Harassment for Managers NZ".

Anti-Bullying, Discrimination and Sexual Harassment for Managers NZ - (Advanced) Bullying, sexual harassment and discrimination

Thomson Reuters

In the context of the Asia-Pacific region, this module explains how to maintain a respectful workplace, what an employee should do if they are a target of discrimination or harassment, and how to report misconduct and identify any retaliation that may result from filing a complaint or participating in an investigation.

Gender-discrimination awareness

Discrimination Prevention

MODULE Preventing Discrimination and Harassment APAC

Sentrient  

This course covers what sexual harassment is, the impact it can have on the workplace and explains how to prevent and overcome it. It also helps individuals identify if sexual harassment is happening in the workplace and outlines the appropriate reporting and resolution process. It encourages everyone to treat each other fairly and with respect.

Understanding Harassment Laws

Identifying inappropriate behavior

Learn how to recognise, prevent and address sexual harassment and your responsibilities under the legislation.

Sexual Harassment (Australia)

Michael Devyver

Foster a culture of respect and equality with our worldwide sexual harassment prevention training. Empower individuals across diverse cultures and regions with the knowledge and tools to effectively prevent, recognize, and address instances of sexual harassment. Together, we create safer and more inclusive workplaces worldwide. Enroll now to make a global impact and contribute to a harassment-free world.

Maintaining a respectful workplace

Creating Inclusive Work Environments

Promote respect globally. Equip individuals to prevent, recognize, and address sexual harassment across borders.

Global Sexual Harassment Prevention Training

Cultivate inclusive leadership with our comprehensive global sexual harassment prevention training for supervisors and managers. Arm your leaders with essential insights and skills to proactively prevent, identify, and effectively address instances of sexual harassment across borders. Foster a culture of respect, inclusivity, and accountability. Enroll now to empower your leadership team and drive positive change in workplaces worldwide.

Practice Inclusive Leadership

Addressing Exclusion

Lead globally, prevent harassment. Equip managers to address and prevent sexual harassment.

Global Harassment Prevention for Leaders

BSI Team

Everyone has the right to feel safe and respected while they’re at work. Bullying and harassment can happen in any type of workplace - and everyone has a role in ensuring a safe working environment, not just employers and managers. All team members should take reasonable steps to prevent them from happening and to deal with them when they do.

Supporting victims of bullying

Bullying and harassment

Seven Dimensions

Bullying is:

<ul>
	<li>Persistent, repeated negative behavior directed at another person</li>
	<li>A risk to health and safety</li>
	<li>Deliberate – designed to hurt</li>
</ul>

 

Harassment is:

<ul>
	<li>Unsolicited behavior</li>
	<li>Upsetting</li>
	<li>Intimidating</li>
	<li>Targeting the other person on the basis of characteristic (race, gender, ethnicity, sexual orientation)</li>
</ul>

 

Peter Quarry describes bullying and harassment as unsolicited, persistent behaviors that intentionally upset, threaten and hurt other people. Unpleasantness is more about a difference of opinion or temporary bad moods.

Peter Quarry talks about the difference between bullying and harassment as well as how they contrast with unpleasantness. The former are unsolicited, persistent negative behaviors that intentionally target and threaten others. They cause people to lose sleep, and experience hypervigilance and physical symptoms (eg headaches). Unpleasantness is temporary. It can be caused by a difference of opinion, being frank about an issue or because of a bad mood.

This program is one of the Insights and Strategies Series, featuring psychologist Eve Ash interviewing a range of experts and business leaders who share their experiences and practical strategies for achieving best practice.

Click <a href="https://www.dropbox.com/s/c9td4yc2ffcqxwc/I%26S67-1_What%20is%20and%20isnt%20Bullying%20and%20Harassment.pdf?dl=0">here</a> to get the Transcript. 

Business Outcomes

Bullying and harassment cannot be tolerated. This course helps people understand what constitutes bullying and harassment and that it’s everyone’s responsibility to ensure laws and company policies are upheld, and to learn strategies to ensure a safe workplace.

Preventing Cyberbullying

What is and isn't Bullying & Harassment?

Course OverviewThere are times in the workplace when an employee feels singled out by management and the experience is unpleasant. Peter Quarry explains to Eve Ash that this syndrome is not bullying, but a standard management function. Providing that the correct procedures are followed and documented, the aim of the warning is to improve the person’s performance, not to hurt him/her. Eve Ash describes managers’ increased nervousness over giving feedback. Peter Quarry suggests preparing a script for feedback, making notes of the conversation and having a third person (perhaps from HR) to witness and assist the discussion.Sometimes a worker can feel picked on, but if his/her performance is poor, companies have a right to intervene and manage the person’s performance. It is a standard organizational procedure. Learning ObjectivesAn older employee who was warned over not performing adequately. This is unpleasant but not bullying because:<ul><li>Companies have a right to manage staff performance</li><li>The purpose of the intervention is to improve an employee’s performance</li></ul> Interviewer: Eve Ash Interviewee: Peter Quarry

Giving Feedback

Giving feedback in difficult situations

Addressing poor performance

Dealing with negativity

Feedback Delivery

Unpleasant, but not Bullying or Harassment

The Big Canvas

Updated July 2023, this highly interactive course provides interactive video based scenario to help all employees develop their understanding of workplace bullying and harassment, as well as understanding their role and responsibilities in preventing and effectively managing incidents that may occur. Target AudienceSuitable for all employees to develop basic knowledge and understanding of their roles and responsibilities in ensuring a safe and healthy workplace and culture. Learning Objectives﻿To provide learners with an understanding of the effects of bullying and harassment in the workplace, the types of behaviour that are considered bullying and harassment, how to identify bullying and harassment, their responsibilities, and what to do if they or their co-workers are being bullied or harassed.  Business OutcomesImprove workplace culture and staff satisfaction by supporting workers to identify and develop skills to address and prevent Bullying and Harassment in the workplace.

Increase your awareness of bullying and harassment and learn how to address it.

Bullying and Harassment for Workers

Updated July 2023, this highly interactive course provides interactive video based scenario to help managers develop their understanding of workplace bullying and harassment as well as understanding their role and responsibilities in preventing and effectively managing incidents that may occur. Target AudienceSuitable for all management to develop basic knowledge and understanding of their roles and responsibilities in ensuring a safe and healthy workplace and culture. Learning Objectives﻿To provide learners with an understanding of the effects of bullying and harassment in the workplace, their responsibilities, and what they can do if bullying is occurring at the workplace.  Business OutcomesImprove workplace culture and staff satisfaction by supporting management to identify and develop skills to address and prevent Bullying and Harassment in the workplace. This program is updated with the latest information as of July 2023.

Managing attendees

Build a better workplace culture by understanding, preventing and addressing bullying and harassment.

Bullying and Harassment for Managers and Supervisors

Follow Rules of Respect: Anti-Harassment & Anti-Bullying (APAC)

HR Compliance

Curated By Go1

Navigate Conflict: Difficult Conversations and Resolution Strategies

Follow Rules of Respect: Anti-Harassment & Anti-Bullying (APAC)

Follow Rules of Respect: Anti-Harassment & Anti-Bullying (EMEA)

Follow Rules of Respect: Anti-Harassment & Anti-Bullying (US)

Talk it Out, Don’t Fight it Out: Resolving Conflict & Difficult Conversations

Curated by Content Partners

Conflict Management