Connect with Customers: Build Rapport and Relationships

Exceptional sales & customer service experiences begin with building genuine rapport. Growing that rapport into an authentic relationship will lead to customer satisfaction, expansion, and loyalty.

Go1 specially curated the courses in this playlist to offer a variety of perspectives on customer rapport & relationships. Among the topics & skills featured within are:

•Initiating and improving customer rapport

•Building rapport over the telephone

•Expressing empathy

•Following up after the sale

•Keys to customer retention

This playlist is curated for global audiences and features a wide range of courses from popular content providers based in many different countries. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a sequential pathway or prescribed curriculum.

This playlist is part of the 12 Months of Learning 2025 campaign.

Check the website for details and more playlists that are part of this global campaign.