Call Center Training

Sales and Customer Service

Call Center Training

A customer service rep takes calls from customers. That’s not hard to figure out. But there’s so much more to this role than you might realize. In this series, we'll go through duties, skills, etiquette, and everything else you need to be a great customer service representative.

9 Resources

  • Call Center Training: Duties of the Customer Service Representative

    Call Center Training: Duties of the Customer Service Representative

    7 mins

    ej4

  • Call Center Training: Skills of the Customer Service Representative

    Call Center Training: Skills of the Customer Service Representative

    4 mins

    ej4

  • Call Center Training: Phone Etiquette

    Call Center Training: Phone Etiquette

    6 mins

    ej4

  • Call Center Training: Active Listening

    Call Center Training: Active Listening

    7 mins

    ej4

  • Call Center Training: Asking Good Questions

    Call Center Training: Asking Good Questions

    7 mins

    ej4

  • Call Center Training: Don't Say This!

    Call Center Training: Don't Say This!

    6 mins

    ej4

  • Call Center Training: Troubleshooting

    Call Center Training: Troubleshooting

    6 mins

    ej4

  • Call Center Training: Handling Angry Callers

    Call Center Training: Handling Angry Callers

    6 mins

    ej4

  • Call Center Training: Escalating Issues

    Call Center Training: Escalating Issues

    7 mins

    ej4

We help you, create your learning

We help you,create your learning

Connect with a Go1 expert to explore the best training options for your organization—no pressure, just solutions that work.

Request a demo