Kylie Bell explains Barbara Frederickson’s “undoing hypothesis” which is about positive emotions’ capacity to calm negative emotions. Positive emotions are physically beneficial, calming down stressed hearts. They are also, she says, emotionally contagious. Leaders and managers are vested with the ability to regulate the workplace atmosphere: the tone can be set through an open door policy, friendliness, interest in other people. This flows through to staff wellbeing. They also resolve negative interactions by acknowledging them, allowing them to be heard and collaborating on solutions.
This program is one of the Insights and Strategies Series, featuring psychologist Eve Ash interviewing a range of experts and business leaders who share their experiences and practical strategies for achieving best practice.
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This program will provide skills and strategies for people to build and develop their communication skills for more challenging situations at work.