Dealing with difficult customers face to face
Course

Dealing with difficult customers face to face

Skills Hub
Updated Aug 30, 2018

Most of the time working in customer service is very rewarding but sometimes you need to deal with difficult or upset customers. This course outlines the 3 steps you should follow to address the situation and achieve a positive outcome.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.

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