Dealing with difficult customers over the telephone
Course

Dealing with difficult customers over the telephone

Ensure customer satisfaction by learning how to diffuse difficult customer service situations over the phone

Skills Hub
Updated Aug 29, 2018

Have you spoken with a customer over the phone who was irritated, loud, and extremely angry? This course shows you how to diffuse the situation and turn things around while remaining calm and professional.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.

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