How to handle a complaint

How to handle a complaint

Skills Hub
Updated Aug 30, 2018

Unfortunately as a customer service professional sometimes we will have to deal with complaints. This course shows you how to deal with complaints in a way that will hopefully encourage the customer to return.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.