Busy professionals and entrepreneurs usually have a to-do list a mile long, and most tasks on this list may be critical or important in some way. It is easy to feel stressed and anxious with so many pressing things on your schedule. In fact, you may even feel overwhelmed and discouraged if you do not make excellent progress through this list.

You may think that productivity equates to plowing through your action items at full speed each and every day, but this is not actually the case. The reality is that you need to properly manage your mental resources in order to remain productive and to avoid the possibility of having a burnout.

These are a few of the strategies that you can use to remain more productive each day. 

A common challenge associated with a lengthy to-do list is getting bogged down and not knowing where to start. You may also not know how to prioritize the activities or manage your time. A mind map is a visual representation of primary activities as well as associated activities that are linked to your primary areas of interest.

By visualizing your to-do list and seeing how different tasks are interconnected, you can make better decisions about how to manage your time and be as productive as possible. Essentially, you are creating a mental structure where they may otherwise be chaos. A smart idea is to create a mind map at the end of each day so that you can get right to work the following morning.

Mind mapping is so effective that you can even use it for project management and team collaboration. For example, in a team meeting, you can break out the action items covered into a mind map. This gives your team the ability to visualize each person’s or department’s role.

While some people equate technology to distractions, technology can also improve your productivity level in different ways. Certainly, social media, personal email messages and more can be distractions that could result in you squandering hours each day. However, some technology could help you to boost productivity through automation, enhanced scheduling, digitalization and more.

A smart idea is to identify the areas of your day that are most demanding of your time. Research technological solutions, such as for paying bills or managing your scheduling. Using too many apps and productivity tools may actually waste time, so only use the tools that are most relevant to your current needs and activities.

It is difficult for the mind to focus on relevant tasks for hours on end without wandering. You may find that you can remain focused and diligent when you break your day’s activities into smaller sections. The Pomodoro Technique essentially requires you to set a timer for a short period of time, such as for 15 minutes, in order to boost productivity.

While the timer is running, you will focus on a specific task without interruption. When the timer, or Pomodoro, sounds, you can take a short break to mentally rest and regroup. Repeat this process throughout the day, but take a longer break after each fourth timed section.

This technique has been proven to help individuals remain hyper-focused on activities without feeling overwhelmed with a busy schedule. It can help you eliminate burnout and even bolster creativity. While you may take numerous breaks throughout the day, you may be more productive than if you did not take breaks and simply tried to power through.

While you may think that you need to work longer hours in order to increase productivity, this is not actually the case. For many professionals, finding smarter ways to work and even taking time for mental health breaks can bolster productivity. From mind mapping and using productivity or automation tools to remaining hyper-focused through the use of short, planned breaks, you can see an improvement in productivity without having to lengthen your work hours.

Working should be purposeful, but it does not need to be stressful. Understanding how time management can bolster productivity is important. Spend time learning more about each of these strategies, and begin incorporating them into your workday.

Ashley Wilson is a freelance writer interested in business, marketing, and tech topics. She has been known to reference Harry Potter quotes in casual conversation and enjoys baking homemade treats for her husband and their two felines, Lady and Gaga. Connect with Ashley via Twitter.

False

How to be more productive without working yourself into the ground

Happy New Year! Are you back at work and getting settled into the swing of things? As always, these first weeks of January are a good time to think about setting some new year resolutions and career goals for the year ahead.

This year, you might have your heart set on getting a promotion, landing your dream job, or moving your career in a new direction. Maybe you’re entirely happy in your current role, but want to improve the way you manage deadlines, or develop new leadership skills?

Whatever your goals are this year, taking the time to invest in your professional development is one of the best things you can do for your career. By taking charge of your own development, you can make sure you’re filling in any skills gaps and keeping up-to-date with current knowledge in your industry. You’ll also feel more in control of your own happiness and direction.

Here are three things you can do to start the new year off on the right foot, while making 2018 your most successful career year yet.

Set Clear Career Goals for the Year Ahead


Have you never really been all that keen on setting new year resolutions or goals?

That’s fine – if you’re happy to find yourself in the exact same place this time next year. But if you want to change things up, you’ll need to get real about goal setting, especially when it comes to your career.

Like it or not, goal-setting is the best way to achieve results. To get where you want to go in 2018, you’ll need to map out a clear pathway of what you want the year ahead to look like. Goals, both short and long-term, act as a catalyst to help direct you where you want to be.

Take some time to look back at 2017 and take stock of the year’s events. Think about what you achieved professionally. Also think about what you wish you’d done differently. Is there anything you weren’t proud of, or could have handled better? Opportunities you didn’t take advantage of because you were too busy, or scared, or just couldn’t be bothered?

These questions will help you identify things you need to improve, work on, or eliminate, in order to reach your goals.

Let’s say you didn’t go for that higher role because you weren’t feeling all that confident about your public speaking skills? Or you let yourself get really run down and burnt out at work? You can then start outlining a plan of attack – to improve your interview skills, manage your stress levels… you get the idea. Identifying the areas in which you want to see positive change is the first step in achieving your goals.

Make sure you’re setting goals that are realistic, specific, and measurable. Your new goals will help keep you on track and accountable throughout the year. Put them somewhere visible and check in on yourself regularly.

Get Real About Whether You’re Still on the Right Track

Start the year by thinking about exactly what it is you want from your career. If you feel that you’re getting what you need from your job and employer, that’s great!

But if you’re dragging yourself back to a job that you hate, use the fresh energy of the new year to look realistically at your work satisfaction. Because you’re most likely on the wrong track.

One of the main reasons why people are unhappy in their jobs is that their work, career or employer is at odds with their values. Often, employees won’t even realise their dissatisfaction stems from this mismatch – there’s just a general feeling that something isn’t quite right.

While not everyone can have the luxury of working in a job that aligns perfectly with their values, or feels endlessly emotionally rewarding or meaningful, it is important to find some satisfaction in your daily work – even if that job is simply a stepping stone to somewhere else.

This year, think about what your personal values actually are. What motivates and inspires you? What are your passions? This will help you identify what exactly it is that you need from a job role and an employer (besides a pay cheque).

If you’re stuck in your current role for the time being, get to work on an action plan that will help move you further towards a job or industry that is more in line with your values. This will allow you to stay true to yourself and your goals and derive more happiness from your current situation.

Improve Your Skill Set with Online Learning

Those goals you set in step one? The career track you’ve identified in step two?

This is the learning pathway you need to be on in 2018. And professional development training is what’s going to help get you there.

Many employees rely solely on the training provided by their employer for their career development – but there’s nothing stopping you from spending your own time learning and developing new skills. With so many online courses and eLearning solutions available, there’s never been a better time for employees to take charge of their professional development.

Think about the gaps in your skill set that are preventing you from achieving your goals. It’s very likely that you can find high-quality eLearning courses that provide training in those areas.

It’s not just technical skills that can be developed through online learning. Many employers these days are placing great emphasis on soft skills – those skills that help us become better communicators, leaders and team players.

Online training and eLearning courses are great for brushing up on your soft skills, while also showing potential employers that you’re committed to self-improvement in this area. And if you’re looking to change fields or industries, you can identify the courses you need to complete to move forward in this new direction.

As we said before, whatever your goals are, there’s nothing to stop you from learning in your own time and it’ll be well worth it in the long run!

How to make 2018 your best career year yet

Malaysia has celebrated 60 years as an independent nation in 2017. As a nation, we are on the verge of significant transformation as we undertake nationwide initiatives such as the TN50 (Transformasi Nasional 2050). 

The initiative includes future plans to realise Malaysia’s vision of becoming amongst the top countries in the world in areas of economic development, innovation and well-being.

It is accepted that there is an imbalance between education and labour market demands today. Malaysian businesses can play their part in mitigating this mismatch by identifying skill gaps and providing job-specific skills training. Most companies have been delivering job-specific skills training for new employees, but only a few provide training outside of one’s job scope. It is also important for an individual to learn new skills and acquire different competencies to boost their profile personally and professionally.

In 2018, Malaysians should anticipate changes happening at their workplaces in magnitudes both large and small. In terms of learning and development in the workplace, there are several topics that Malaysian businesses could set their focus and improve on.

Widely known as a lifelong process, employees are seeking to develop skills and qualities that meet their personal aspirations more than ever before. Many believe that although early experiences (within family, with friends, in schools) mould us as adults, personal development should be continuous throughout one’s lifetime.

Skills such as Decision Making, Emotional Intelligence and Time Management typically are under-delivered or sometimes even unprovided in school curriculum. Referring to the younger generation, Simon Sinek argued in his interview with Tom Bilyeu, “it’s the company’s responsibility to pick up the slack and work extra hard and find ways to build their confidence, to teach them the skills that they're missing out on.”

In the workplace, problems can be monitored and limited, but ultimately inevitable. No matter whether big or small, every employee will encounter problems, work-related or otherwise. A good working environment welcomes problems and sees them as valuable learning opportunities. It is beneficial for businesses to equip employees with training for developing problem-solving skills.

Courses like Creative Thinking, Conflict Resolution, Problem Solving, for example, provide employees with a solid grasp on how to think effectively in disparate situations.

In terms of Leadership & Management Training, there are a large number of training providers currently active in Malaysia. It can be said that many Malaysians are keen on getting training for Leadership & Management, although costs for this training may often be pricey, especially for smaller businesses.

Within the areas of Leadership & Management, topics such as Strategic Planning, Project Management, Developing Leadership, Coaching & Mentoring, amongst others, offer significant understanding for both experienced and first-time managers.

English is an international language promoted nationwide in business and commerce, in line with Malaysia’s target for economic growth in 2020. Malaysia ranks 2nd out of 20 in Asia, and 13th out of 80 nations globally for countries with high English proficiency, based on the EF EPI Score (Europesika Ferieskolan English Proficiency Index - worldwide research on the command of English Language). This suggests an increased importance in good command of the language for Malaysians.

Despite Malaysia’s high ranking, the Malaysian Employers Federation (MEF) highlighted that there is a declining standard of English, prevalent across different industries. Current MEF secretary, Datuk Hj Shamsuddin Bardan argues that it is becoming increasingly difficult to hire fresh graduates with good command of the language. He added, “in situations where we simply cannot get a suitable local candidate, companies have no choice but to consider getting foreign talent – a move that does not augur well for the country.” 

According to MEF, there are currently approximately 200,000 unemployed graduates in the country, and a major factor for their unemployment is due to lack of English proficiency. This demands a larger responsibility for companies to put emphasis on training their employees in better English proficiency.

Similarly, good communication skills are an essential part of the job for any line of work. Besides working competencies, professionals must possess compelling communication skills to succeed. Training focused on topics such as Listening Skills, Giving Feedback, Presentation Skills and Negotiation Skills will contribute to an improved standard of effective communication in the workplace.

At its core, sales are what facilitate companies to create, develop and grow profitable businesses. Sales professionals with adept sales skills typically contribute directly to a company’s unique value proposition. Hence, there is always great demand for sales talent in the market. According to Kimberly Lu, a director at Robert Walters Malaysia, the hiring of salespeople in Malaysia remains ubiquitous, even when employment opportunities are bad. However, it can be argued that there is potential for complications to arise if sales talent becomes scarce in supply.

A good way businesses in Malaysia can combat this is to provide sales training to their employees. Sales-related topics such as Pitching, How to Influence, Handling Rejections, Asking Sales Questions and Sales Research will help equip employees with the knowledge to enhance their sales skills.

For more insights, subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.

In terms of learning and development in the workplace, there are several topics that Malaysian businesses could set their focus and improve on.

What Malaysian businesses need to be training for in 2018

Do you want to make sure everyone contributes and makes your meeting productive?

Everyone knows that meetings are all about teamwork and coming together to be creative and productive. You know what they say, alone we can do so little, but together we can do much, much more. But, there’s one thing getting in the way.

It’s often hard to have a successful meeting when there are so many different personalities in one room.

When you’re in an office full of people, there are lots of personal traits, habits and personalities at work. Of course, this means that you naturally won’t see eye-to-eye with everyone, certainly not in the real world. There will definitely be things that will get on your nerves.

However, while you can ignore people outside of the office, you can’t do the same in meetings.

This doesn’t mean all is lost – it just means you’ve got to know how to manage different personalities effectively. Once you know how to do this, your meetings can be creative, energetic and most importantly, productive!

So, let’s break down the Managing Meeting Personalities course to see what it’s all about and how it can benefit our employees.

There’s no doubt this course will be valuable for all employees, but this is especially so for those that plan to manage meetings and set the agenda.

The main attraction of this online e-learning course is the animated and interactive video, which explains all the main points for employees using an engaging and funny voiceover. It’s only a few minutes long, which keeps everyone active in the course.

There is also an infographic included with the course, which reiterates all of the information from the video, with colorful images to keep staff interested in the content. It’s great for ongoing learning in the workplace.

Manage Meeting Personalities – the content

The course takes a humorous approach to learning, with the storyline of the Meeting Squad and taking on characters, called the seven most deadly and dangerous Meeting Assassins.

The point is that everyone will recognize some of these personalities in meetings:

The Dominator – this is the person who’s all about their own ideas and finds it hard to listen and accept other people’s perspectives. In other words, it’s their way or the highway.

Captain Rambler – The person that derails the meeting and doesn’t stick to the important points. They can be there all day and waste precious time, as well as boring everyone. This is no good!

Mr. Latecomer – The one that’s never on time for your scheduled meeting, which can be disruptive and affect productivity for everyone else.

The Multi-tasker – From answering emails to checking social media, this person is always busy. But, the one problem is that they are contributing to everything other than your meeting!

Virtual Girl – The person virtually attending the meeting. While technology’s great for connecting us, something’s always wrong and this brings down productivity.

The Pro – This is the person that loves meetings, even when it’s unnecessary, which wastes everyone’s time and affects productivity.

Mr. Unprepared – Someone that’s never organized for a meeting, whether it’s not booking the room or not creating an agenda for the scheduled time.

The valuable part of this course is that it tells you how you can stop these personalities ruining your next meeting. It’s all about managing them and taking control of your meeting.

Users can click the characters on-screen to see the different techniques for management:

Dominant – creating a meeting agenda will combat colleagues that become dominant in meetings and want to take over. You can send a list of topics in order of their importance beforehand. In the meeting itself, you can politely remind them of the meeting’s goal.

Prolonged Speaker – If your meeting’s straying off-topic or someone’s taking too long to explain their point, you can explain that time’s running out and you’ve got to stick to the agenda of the meeting - the topic can be revisited at the end if there’s time.

Latecomers – make it clear you’ll be starting sharp at the meeting time and stress this point in the invitations. In addition, making comments that commit employees to attending at that time.

Distracted – the best way to combat those glazed over eyes is to keep meetings quick and focused on the important stuff. Short and snappy!

Meeting Professional – sometimes meetings just aren’t necessary. Think about sending an email or calling instead. Plus, enthusiasm can go a long way in making sure everyone’s on board and wants to attend a meeting.

Why is a Managing Meeting Personalities course important?

When employees learn about how to manage different personalities during a meeting, everyone performs better at their job. It’s all about how you can maximize the effectiveness of your meetings and make the most of your time. There’s no time to waste in business!

This course is going to let employees know how they can manage conflicting personalities and make sure they don’t ruin your next meeting, so they can get through everything that’s on the agenda.

Armed with the best ways to achieve success in the office, employees can feel confident and know they’re making progress for the future.

Most importantly, this course allows meetings to be more productive, enjoyable and time efficient – everyone’s a winner!

Get Managing Meeting Personalities plus more with Go1 Premium!

How to manage different personalities in meetings

Are you searching for new ways to inspire your employees and get them excited about training?

Employee training is important in all sectors and industries. Yet, it’s often neglected in the way it’s handled. Ask any employee in the office about training and the first thing they’ll do is likely sigh.

Nobody wants training that features boring presentations – those days should be behind us. Training should be fun, thought-provoking and memorable. You’re supposed to enjoy learning new things, right?

While you might think this is impossible and will take a miracle to work, it’s actually never been easier thanks to off-the-shelf courses. These are the e-learning courses that are already created and ready to use.

Lots of companies think it’s necessary to create their own custom content for training. But, the truth is half the time this isn’t needed since it doesn’t always add to the value of the course. To start with, it’s got a much higher price tag.

In addition, you want training courses straight away – not months down the line waiting for them to be created. Plus, the point of e-learning courses is you can take a backseat. You don’t get that with custom content and the whole design process.

So, now we’ve convinced you that this isn’t the best road to go down, let’s learn about off-the-shelf courses and why they’re exactly what you need.

In a nutshell, they’re cost-effective and ready to use straight away for training. You download the package, it installs and you add the course to your LMS – how easy is that?

There’s no waiting around for design teams or having to play an active role in creation – it’s all ready and done for you.

A natural question about off-the-shelf-courses is are they any good for training? The answer is a resounding yes. That’s exactly what they’re designed for!

They make sure that employees are learning valuable skills and information about their industry in a fun yet informative way, using animated videos, PowerPoints and games. Who knew learning could actually be fun?

Once you’ve decided that off-the-shelf courses are exactly what you need for employee training, it’s time to answer the all-important question – where do you get them from? Well, that’s exactly where we can help!

The answer’s simple. What you need for your office is Go1 Premium. This is going to offer you everything you’ve dreamed of when it comes to employee training.

It’s all there in one great package and it’s never been so affordable, fun and educational. So, let’s break it down and see what you get for your dollar!

The number of off-the-shelf courses you can choose from with Go1 Premium is endless. You can upskill your team in any sector and industry – we have over 600 courses available!

We’ve got everything you need to cover compliance and professional development. From learning about manual handling to trade finance, there’s something for everyone and it’s all ready to go.

You can browse our categories, including leadership, HR, communications, customer service, IT training and sales skills. All the courses are kept up to date and are created by training experts. You can’t go wrong.

One of the great things about Gp1 Premium is that it’s affordable for everyone, from small businesses to large companies.

There’s plans that will meet your needs and budget that start from just $4 per user per month. There’s no catch – you get access to all these awesome courses at this affordable price!

We all know that sometimes employees need an incentive to get going on training.

Now with Go1 Premium, you can create your very own in-house certificates that can be issued when off-the-shelf courses are completed by employees. Doesn’t that sound great?

This will motivate staff to learn and make them feel good about their accomplishments in the workplace. Plus, you benefit from more knowledgeable staff!

The point of e-learning courses is to take out the middle man. Now you can let your employees complete their training on their own and leave them to their own devices – literally.

Since you get 24-hour support with Go1 Premium, nobody runs to you with their problems anymore. They get help from our friendly and experienced support team at any time with live chat. You can finally get back to what you do best – running the company!

Off-the-shelf courses from Go1 Premium let your employees choose their own paths when it comes to learning.

Of course, you can assign certain courses to your staff, but having our library of content means they can choose subjects that interest them or that will make them better at their job. This is going to benefit everyone in the long run!

With all these benefits for your company, it’s hard to find a reason why you shouldn’t join Go1 Premium.

This package is the perfect way to get your employees on board with training and turn those sighs into cheers! We believe education and learning should be accessible to everyone and this is exactly what we’ve created for you.

So, don’t neglect your employee training any longer – it’s time to up your game and create a learning environment for your staff. Choose off-the-shelf courses from Go1 Premium to get the ball rolling today!

Jump start your employee training with off-the-shelf courses

Learning can come from many sources, so why can’t you capture this when you are training your team? We know that not all of your learning items come in course form, which is why Go1 has developed a world-first Chrome Extension, allowing users to add relevant content from anywhere across the web, directly to their learning portal.

With the help of the Go1 Chrome Extension, adding any web page to your Go1 Portal is as simple as clicking a button, and sharing. You no longer have to remember to save and email links to your team, in the hope that they might click on them - you can even assign them in the same way you do with a course!

To get started, make sure you are in your Chrome browser and head to the Chrome web store. Search for Go1 and you will see Go1 Extension appear in the results, then click Add to Chrome. The Go1 Extension will now appear on the top right side of your screen next to the search bar.

You can now browse any website on the internet and when you find a page that you think might be interesting to your team, simply click on the Extension icon. The first time, you'll need to log into your portal, and select the Go1 Portal that you would like to associate your extension content with, which may vary based on the website you are looking at.

There are then 2 options to select from - Add this page, or Add note. Add this page will add the current web page to your portal as a learning item, whereas Add note adds the page as a new note in the Discussion tab of your learning portal.

You can also add tags to this item, and have the option to assign the new learning item to users, or view in our portal - you can also choose to continue browsing the internet too.

Logging into your Go1 Portal you can now see the new learning item appearing on your dashboard, just as you would see any other created learning item. Chrome Extension learning items are also editable, so you can customise titles, provide information on why you believe people should be completing the item, and more.

Finally, just like any other learning item in Go1, you can head across to the Results tab within the learning item to see the full reporting item, including which users have completed or read the item, and the progress of any users you may have assigned the learning item to.

The Go1 Chrome Extension is FREE so add it to your browser and try it out today!

If you have any questions about the Go1 Chrome Extension, please let us know so our customer support team can help you out.

Don’t have a Go1 Portal yet? Sign up for Free!

Make any webpage a learning item with the Go1 Chrome Extension

Have you walked out of business meetings and thought it was a total waste of your day?

We all know that time is everything in business and there’s nothing worse than feeling like you’ve been unproductive and wasted precious time.

But, there’s an easy way to avoid having an unproductive meeting ever again and that’s by preparing beforehand. A meeting agenda is exactly what you need. It’s simple, yet effective.

When we talk about someone having an agenda, there’s often negative connotations and it’s automatically assumed that it’s a bad thing. But, when it comes to business, it’s quite the opposite.

Of course, we’re not just talking about simply creating a list of things to do. It’s more than that. It’s creating a schedule and a plan.

An agenda is a way to shape your meeting to make sure all of the important information and relevant matters are addressed. Having a meeting agenda is all about organization and making the most of your time.

Not to mention, employees need to know why they’re at the meeting and have some direction of what they can expect. Having a meeting agenda means that more can be accomplished and you can focus on the important stuff.

Just a little extra effort will always pay off in the long run.

So, do you want to ensure meeting agendas make a regular appearance in your office? Well, that’s where an agenda setting course is going to help!

The advantages include helping potential attendees decide whether they need to attend the meeting, as well as providing a structure to the meeting. This means the chair can control the schedule and allow the meeting’s success to be judged.

This section also highlights that meetings are all different and will have a different agenda depending on what is to be discussed or the sector they are in.

At this point, there are options on the video screen where the user can click and learn about the different areas you should cover when setting an agenda. This includes logistics, objectives, housekeeping, items, any other business and close.

This is going to be arranging the date, time and place so that everyone knows where they should be for the meeting. In addition, this will include the title of the meeting and a list of everyone that is invited to participate.

It is essential to decide the purpose of the meeting. Without clear objectives, there’s not much point! It should also be decided whether this is a one-off meeting or if it should be the first in a series of meetings.

This is your introduction to the meeting, with a welcome to all attendees. You can also cover approval of previous minutes and anything else that is important to address before you begin and is not dealt with in the agenda.

These are the topics you want to discuss. Every item on the agenda will have a number and title, as well as a presenter. Having a suggested time limit on the discussion will also help to structure the meeting for productivity.

Allocating a priority order for your items can make sure the important topics are covered first and you don’t run out of time.

This is the opportunity to bring up anything that hasn’t been discussed or included in the meeting. Of course, with a well-prepared agenda, there shouldn’t be the need to raise any other business. So, this section of your meeting is optional.

Why is an agenda setting course important?

Once you know how to create an agenda, you can run a successful meeting and know how to make the most of your time, as well as not waste the time of other employees. Everyone can be more productive and become better at their job.

This course lets employees learn how to avoid distractions and risk going off on a tangent during important meetings since everything’s clear and everyone knows exactly what they’re doing.

With an agenda, meetings don’t have to be a waste of time anymore – they can be a valuable contribution to your day’s work and let you achieve success!

Improve your meetings by setting an effective agenda

Are you looking for ways to improve your training?

2017 has been an eventful year in many ways and it’s also been a busy year for online e-learning courses. Their popularity has grown rapidly over 12 months, with more and more businesses and companies using professional courses for introductory and ongoing employee training.

At Go1, we have a host of award-winning training courses and materials that you can use to upskill your team and educate on compliance. In addition, these courses are great for learning skills that can be used in your personal life too!

So, we’ve used our data to gather up the most popular courses of the year based on the most enrolments. This means that these courses are not only tried and tested by other professionals in the workplace, but they are also enjoyed by users.

All of these top courses are available with Go1 Premium and ready for instant enrolment.

Check out our list to find the top 10 most popular courses and the best ones for your team!

Time is everything in business and procrastination is the thief of time.

But with this course, you can learn how to improve your organization skills and ways you can plan and prioritize tasks effectively. By managing your time better and efficiently, you can be more productive in the workplace.

As part of the personal development collection, this course is suitable for anyone that wants to improve their time management skills.

You’ll learn all about the four essential pillars of time management and how you can use them in your life and career, using an animated and interactive interface.

This includes realizing ways to avoid procrastination and how multi-tasking and focusing are keys to success. There is also a quiz at the end of each topic to test your knowledge. You’re onto a winner with this course!

Excel is one of the most popular programs out there and a stable in many workplace environments. But, not everyone is as tech-savvy as they’d like to be, so this Excel for Beginners course will get you up to speed!

With interactive and step-by-step content, this course is all about learning how to do the basics on Excel yourself, instead of just sitting back and listening. Users can digest bite-size topics to learn everything at their own pace, as well as practice the steps themselves.

This course is suitable for people that are new to Excel 2016 or using spreadsheets altogether, as well as being a refresher course for others to gain confidence and more knowledge of the uses of Excel.

You know what they say – teamwork makes the dream work! This Team Working Excellence course is all about how you can work together with others and improve your communication skills and performance.

To become a team player, this course explains why team working is important and how you can collaborate with others effectively, as well as dealing with conflict.

As part of the personal development collection, this is an interactive course that keeps users engaged with interesting stories and bite-size activities. With a quiz at the end of each topic, users can test their knowledge and retain information to use in real life scenarios.

Anyone that works in a team or manages one can learn all about the four key skills needed to improve team working performance for future success in this course.

When the office is busy and work seems to be stacking up on our desk, it’s easy to get stressed and feel out of your depth. But, we all know it’s not good for our health or for being productive in the workplace.

Now with the Managing Emotions course, users can work on ways to take the intensity out of their working lives and filter in more positive ways of thinking and acting on a daily basis.

This course is suitable for every employee, including managers and covers how you can develop enthusiasm when the times get tough and ways to use anxiety as a tool for success. You don’t have to be your worst enemy anymore!

Being professional and courteous is essential when you work in customer service, especially when you’re answering telephone calls.

The way you interact with a customer represents your company and you have the ability to secure lifelong clients within only a few minutes of a conversation.

With this animated Telephone Etiquette course, users can learn all about the seven steps to providing excellent service, with good manners and effective communication to improve the experience for customers.

This includes how to answer calls and introduce yourself, ways to provide your full attention and take good notes, as well as how you can resolve issues and end the call on a positive note.

This course is part of the customer service collection, which makes it valuable for any employee that works in a customer service role. But, it can also be a useful course for anyone that wishes to learn about practicing good telephone etiquette in the workplace.

The way that employees handle complaints is essential to retaining customers and sharing positive company representation.

Of course, it’s not always easy when you have difficult clients and tough situations. With the Compliant Handling course, users can learn how to turn a negative into a positive in only a few simple steps.

This course is part of the customer service collection, which means it’s a great choice as training for customer-facing employees. It explains why it’s important to possess complaint skills and how you can put yourself in the customer’s shoes to reach a compromise.

In addition, the course teaches you how to find a solution for a positive outcome that will make sure you and your company are seen in the best light.

Training for manual handling shouldn’t be underestimated – without it, employees can make mistakes and even suffer serious injury. This is especially true if an employee’s around hazardous substances or activities.

This Manual Handling course teaches workers the controls that should be applied in the workplace when there is manual handling involved.

The course explains what manual handling includes and how you can define hazardous activities, before teaching the controls that should be used to reduce risk to health and exposure to injury.

This content is aimed at workers that conduct manual handling in the workplace as a refresh course for regular training.

Some people are born confidence and natural speakers. But for the rest of us, it’s skill that has to be practiced and honed since it plays a crucial role in business and in the working world.

As part of the personal development collection, this Presenting and Power course will help users build their confidence and learn how to conduct an effective presentation in front of a group of colleagues or wider audience.

In particular, this course teaches techniques to captivate and persuade an audience, as well as motivate and inspire others. What’s more, these presentation skills are used by some of the best public speakers in the world!

There are also methods that can be used to overcome the fear of public speaking and how to create the best presentation – this course is the whole package!

One of the most important skills to have in the workplace is the ability to communicate with others. Not to mention, this is a skill that’s essential in life too!

Blog