The Go1 team are please to announce the release of the following capability in July 2018, including SCORM improvements, our Xero Integration, updates to our content management tools, and other minor improvements.

Please remember if you have an suggestions for improvements or new features, please email them to product@go1.com

Interactive Resource Display Improvements

Learners will notice an improved display when accessing interactive learning resources:

As a learner, you can browse for interactive learning resources through the Explore section of your portal. When you click to view a resource, if it has a price, you will be taken to the Overview page for that item so that you can purchase it. If that resource is available to you directly, either because it is free or it is available as part of your subscription, you will access a full screen display for that interactive resource (without having to click to Launch).

You can close the full screen display at any time and this will return you to the previous page you were on. By selecting the learning resource again, to be returned to your previous spot within the interactive resource.

Likewise for interactive learning resources within a course, when you click to open that resource, it will immediately open in the new full screen display.

When you complete an interactive learning resource within a course, at the end of the file you will see an option to continue to the next resource within that course and selecting this option will take you directly to that next resource.

If you select to close an interactive learning resource within a course, you will be redirected to the My Progress tab for your enrolment in that course.

The above improvements will also be visible to learners accessing standalone interactive learning resource or a course containing interactive learning resources from an external learning management system (LMS).

Administrators now have the ability to publish a standalone learning resource as a SCORM file, allowing for it to then be uploaded to an external LMS. This option is available on any standalone learning resource that has been created on your portal, or to which your portal is subscribed (such as items within Go1 Premium). Please note: To publish a learning resource to SCORM you will need to enable the SCORM Integration which is available through the Integrations area of your portal.

Content authors will also notice some usability improvements when adding/editing interactive learning resources:

When you select to add or edit an interactive learning resource, whether it be a standalone item or a learning resource within a course, you will see the display through which you can control the title, description, file and promotional image associated with that interactive learning resource.

 	You now have the option to remove the existing file, instead of having to first select to upload a new file.
 	The options formerly required for you to specify the display format for your interactive resource will no longer be visible, as all interactive learning resources will automatically display within our new full screen interface.


You now have the option to remove the existing file, instead of having to first select to upload a new file.

The options formerly required for you to specify the display format for your interactive resource will no longer be visible, as all interactive learning resources will automatically display within our new full screen interface.


Once you have saved your interactive learning resource, as the author you will have the option to access the Overview for that resource. This will allow for you to review the details associated with your resource, and to select to launch the full screen display to preview your interactive resource file.

You will also be able to view results tab for each learning item, and see a list of enrolments.

 	 Can be found within edit course .... button for the SCORM file you can View Overview , and you will see a results tab. You can also see a Launch button which will take you to a full screen display.


 Can be found within edit course .... button for the SCORM file you can View Overview , and you will see a results tab. You can also see a Launch button which will take you to a full screen display.


On the.... button for a standalone interactive learning item you can select Settings or as shown within a course, settings>publish/sharing . This takes you to the settings page of the file, and at the bottom of the page is the "Publish as SCORM" option.

Super administrators have the ability to enable this integration via the Integrations area on your portal. Once enabled and integrated with your Organisation from Xero, you will have the ability to import employees from the payroll section of your Xero organisation as learners within your portal.

Please note, this functionality is only available to Australian and US Xero organisations at this stage.

 	We are also offering a special promotion to current Xero customers who do not yet have a Go1 portal. Xero customers will have the ability to sign up for a free Go1 Portal and access a selection of 5 courses from our Premium offering, for FREE. 


We are also offering a special promotion to current Xero customers who do not yet have a Go1 portal. Xero customers will have the ability to sign up for a free Go1 Portal and access a selection of 5 courses from our Premium offering, for FREE.

Within the settings area of your portal, sits a new tab; Portal content selection. 

Selection: The first Go1 content management tools visible in the settings is the portal selection feature. The premise of this feature is it allows for administrators to control the marketplace, subscribed and shared content that is visible on their portal.

It works by allowing both super administrators and administrators the option to select the content that will be visible to the users via the Explore area of your portal.

Admins will see the option to select all or one of the following;

 	Free Content (Go1 marketplace which is available for direct enrolment for free)
 	Subscribed Content (Go1 Premium available, per your subscription)
 	Pay per use content (Go1 marketplace content which has a cost or requires learners to submit an enquiry)



Free Content (Go1 marketplace which is available for direct enrolment for free)

Subscribed Content (Go1 Premium available, per your subscription)

Pay per use content (Go1 marketplace content which has a cost or requires learners to submit an enquiry)

However, for some customers we understand that you may not want to make all of the content in the above content categories visible on Explore.

You must deselect at least one of the three content categories (Free, Subscribed, Pay for Use) for the Custom Selection feature to become available for enablement - the above are all enabled by default.

If you choose the button Custom Selection, you will be to see all the content available to include on this portal, where you can filter or use keyword search add the selection to the portal content group. Bulk actions to add all content within the results to your custom selection, or to remove the items currently selected, are also available.

For current customers who have the Go1 Marketplace option currently disabled within the Configuration page within Portal Settings, when this feature is released, the Free and Pay for Use options will be disabled by default.


Sharing: As the second improvement to content management tools, we are working to support the ability for content authors to control who has permission to view or access the content they create. Examples of content sharing include an author sharing a piece of content, such as a course or standalone learning resource, to specific users on their portal, groups on that portal, to another portal on which they are an administrator, or to public (meaning that it is submitted to the Go1 Content Team for consideration for inclusion as part of the Go1 Marketplace).

This feature is currently available for testing through our Early Access Program, as of 11/7/2018. If you would like to use this feature in EAP please email product@go1.com

Content Sharing also allows content authorities to share content across Go1 portals, without the need to publish that content to the full Go1 Marketplace.

When a Super administrator, Administrator or Author is creating a course or standalone learning resource, they will be able to access a sharing modal popup, giving them the ability to control the sharing permissions for that content.

The portal content selection as mentioned above also includes a Shared with portal section, this will allow for super administrators and administrators to select which content that has been shared to their portal through the Content Sharing feature should then be available through the Explore section of that portal.

Users must use the updated version of a quiz

Users must use the current version of a quiz

 	When an author selects the Edit Quiz button, they will see a message that there are Pending quiz attempts on this quiz, which means there are learners who have not passed the current version of this quiz.
 	Admin will then choose which version of this quiz learners will complete

 	Can Select: Updated version (this will remove all Learners answers from current attempts and the learner will need to restart the quiz)

 	If admin selects this option they can then Continue editing quiz.


 	Can Select: Current version ( L Learners will continue to see their current version until they have completed and passed the quiz) 





When an author selects the Edit Quiz button, they will see a message that there are Pending quiz attempts on this quiz, which means there are learners who have not passed the current version of this quiz.

Admin will then choose which version of this quiz learners will complete

 	Can Select: Updated version (this will remove all Learners answers from current attempts and the learner will need to restart the quiz)

 	If admin selects this option they can then Continue editing quiz.


 	Can Select: Current version ( L Learners will continue to see their current version until they have completed and passed the quiz) 



Can Select: Updated version (this will remove all Learners answers from current attempts and the learner will need to restart the quiz)

 	If admin selects this option they can then Continue editing quiz.



Can Select: Current version ( L Learners will continue to see their current version until they have completed and passed the quiz) 

If admin selects this option they can then Continue editing quiz.

If you are an an super administrator, administrator or manager on a Go1 portal, you can now add  Enrollment ID as a value within the Enrollments report

 	Select Enrollments within the Administration area of your portal
 	Select Filter to control the filters applied to this report and add the field Enrollment ID = generic or specific id
 	Select Configure to control the values that are visible within this report, select Enrollment ID to see the unique values associated with the enrollments within Go1 displayed in the report.



Select Enrollments within the Administration area of your portal

Select Filter to control the filters applied to this report and add the field Enrollment ID = generic or specific id

Select Configure to control the values that are visible within this report, select Enrollment ID to see the unique values associated with the enrollments within Go1 displayed in the report.

The ability to reuse learning resources across courses!

For more insights, subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.

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Individuals interested in landing a job in the accounting field will find that earning accounting and finance certifications can help them boost their marketability and advance their careers. Of the various certifications available in the accounting and finance fields, each certification has its own requirements regarding education, examination, and work experience. Additionally, there are specific skills that can be gained by attaining each certification. These skills could certainly benefit your career, which is why so many employers are looking for these certifications when recruiting new employees.

Continuing education to obtain accounting certifications does require an investment of money and time, but this investment can certainly pay off. Not only can obtaining these certifications make you more attractive to potential employers, but you might also find that continuing education can position you to climb the career ladder with your current employer.

The key is to choose the right certification. This will vary based on your resources, career goals, and eligibility. At a minimum, it’s important to understand the various accounting and finance certifications that employers value the most and which can help you advance your career.

The Certified Public Accountant or CPA license has long been regarded as the premier accounting and finance certification in the United States. This certification confirms a candidate’s expertise in a variety of sub-fields, including risk management, compliance, tax, and forensic accounting. This certification is granted by the American Institute of Certified Public Accountants, or AICPA. To obtain this certification, candidates are required to have a minimum of five years of higher education as well as a minimum number of continuing education credits in accounting and business. This is usually about 150 hours. Candidates must also have verified relevant experience.

The exam consists of four parts, which can be taken in any order and most people take about one year to pass the CPA exam. Once an individual has passed the CPA exam, he or she will need to maintain continuing professional education credit requirements. Certified Public Accountants may work in a variety of fields, including management accounting, public accounting, governmental accounting, compliance, taxation, financial advisory, etc.

CPAs working in government and business may wish to consider obtaining the Chartered Global Management Accountant financial certification. The CGMA certification demonstrates a candidate’s management accounting competency and skills. This certification is granted by the Chartered Institute of Management Accountants as well as the AICPA.

To be eligible for this certification, candidates must be an AICPA member and have three years of relevant work experience or be a CIMA member. This certification is obtained by taking a computerized case study examination. CGMA exams are offered four times annually. Individuals with a desire to have their accounting skills and experience recognized globally should consider obtaining this certification.

The Certified Management Accountant certification is awarded by the Institute of Management Accountants. This certification is recognized around the world, as certificate holders have demonstrated their mastery of financial management and accounting skills. To qualify for this certification, candidates must have earned a bachelor’s degree and possess two consecutive years in management accounting or financial management experience.

The exam consists of two levels and takes a total of eight hours to complete. It typically takes one to two years to complete the exam. Once candidates have obtained this certification, they must maintain 30 hours of CPE credits. Individuals who are interested in working in the corporate sector, especially for multinational companies, should consider obtaining this certification.

The Chartered Finance Analyst certification demonstrates a candidate’s competence and knowledge regarding investment analysis, portfolio management, and economics. This designation is granted by the CFA Institute. Candidates are required to have a bachelor’s degree along with four years of relevant work experience. The exam is comprised of three levels and takes a total of 18 hours to complete.

One level must be passed before candidates are allowed to move to the next level of the exam. The exam can be completed over an 18-month period; however, most people take more than two years to complete the exam. Once you have obtained this designation, it is recommended that you obtain 20 hours of CPE credits. At least two of those hours should be related to regulatory, ethics, and standards education. Individuals who are interested in working as asset managers or security analysts should consider obtaining this certification.

Individuals working in the accounting and finance field, or those who have aspirations of entering this field, will find that preparation is the key to passing the necessary exams to obtain the required certifications. For many busy professionals, it’s often difficult to take time away from work and family responsibilities to take courses. Enrolling in online courses can present a flexible and time-efficient method to prepare for exams and advance one’s career.

Accounting: Get Hired Without Work Experience

One of the most common conundrums that people face when trying to enter the accounting field is that they cannot get the job without experience, and of course, one cannot accrue experience without landing a job first. This course teaches you basic accounting, including how to prepare a budget and cash flow forecast, how to identify key performance indicators, analyze financial performance, and use various resources to land a job.

For individuals interested in passing the CA CPT exam, which is offered by The Institute of Chartered Accountants of India, this course is a must. In this course, you learn inventories, depreciation accounting, accounting for special transactions, accounting for sale of goods, and more.

Accounting certifications employers really want to see

In a world in which it has become increasingly challenging for companies to remain relevant while still delivering value, customer engagement is now at the forefront of sales efficiency. Sales experience has shown that customers who are engaged tend to purchase more. Furthermore, engaged customers are more likely to be satisfied and loyal customers. They are also more likely to tell others about your company. If you’re looking for ways to improve your sales efficiency, the best way to do so is with customer engagement.

Customer engagement focuses on encouraging current customers to not only interact with your brand but also share their experiences with your business. When a customer engagement strategy is executed well, it can assist your brand in fostering loyalty and growth. Customer engagement strategies focus on creating value for customers by providing great content, a superior end-to-end customer experience, and customer support in real time.

When you take the time to make sure customers are highly engaged, you can actually spend fewer resources on marketing to new customers. This is because highly engaged customers will actually spend more of their own effort and time on behalf of your brand. Those companies that invest in a customer engagement program that is well-thought-out can benefit immensely from grassroots publicity and user-generated content.

In order to obtain these benefits, however, you need to ensure your company has a well-designed customer engagement strategy, rather than simply a series of hit-and-miss tactics.

Unfortunately, many brands focus all of their engagement and sales efforts on attracting new customers by offering amazing deals. There is actually nothing wrong with trying to bring in new sales by targeting your marketing efforts toward a specific audience. This cannot be the thrust of your entire marketing strategy, however.

Ultimately, you run the risk of driving away your customers. In the end, you will lose more sales than you gain. Even worse, some brands have made the critical mistake of investing too much in automation in an effort to make things run smoothly. Such companies have underestimated the value of human touch when it comes to sales.

At the cornerstone of attracting new customers is the ability to engage customers in a way that not only attracts their interest in your brand and your products but also encourages their willingness to spend money on those products.

Customer engagement is excellent for getting the word about your brand and products out there. However, customer engagement should not be limited solely to new customers. It is crucial that brands also work to foster engagement with existing customers.

The following tips can help you to improve your sales efficiency through customer engagement.

Focus on the Level of Engagement Your Brand’s Customers Prefer

Brands should avoid trying to second-guess their customers by offering forms of engagement they think their customers will like. It’s important for companies to review the strategies that have worked in the past to attract customers and ensure they retain those strategies moving forward. Taking the time to do this demonstrates to customers that the brand cares about the same things they do. This is what keeps customers returning.

Only Use Technology When It Enhances the Human Touch Rather Than Eliminates It

In today’s digital world, many brands often make the mistake of thinking they need to jump on the latest digital strategy to remain relevant with customers and enhance the shopping experience with customers.

There is nothing wrong with utilizing technology to enhance your sales strategy; however, at no time should technology serve as a substitute for the human touch. Customers should always be able to engage with another human while benefitting from a more streamlined process.

Consider Online Training to Improve Sales Efficiency and Customer Engagement

Regardless of the form that your sales and marketing initiative may take, you will likely see a boost in overall sales efficiency by taking the time to ensure your brand has the latest strategies for customer engagement. A great way to do this without pulling staff away from their jobs to send them to outside training conferences is with online training.

The course Customer Engagement – Provide Sales Solutions to Customers reveals how to identify and respond to customer needs. Additionally, this course teaches you how to close sales, input sales records, and provide sales support where required.

As the world has become increasingly dependent on social networking, it’s imperative that brands do not ignore the importance of social networking when it comes to customer engagement. The course Social Network Engagement teaches you to stay engaged with your customers through social networks. With this course, you will learn how to stay on top of social networking without spending all of your time doing it.

This course specifically reveals how to social network with customers even while you’re sleeping, how to obtain more likes on social media, how to utilize Pinterest to attract more interest in your brand, and how to stay connected with customers using LinkedIn. Social media can be a great place to engage customers by generating interest and interaction. With that said, it’s also important to understand where to draw the line to ensure your brand avoids anything controversial.

When handled correctly, customer engagement can provide innumerable benefits to your brand, including making your sales strategy more efficient. Developing a well-thought-out strategy combined with effective training can help you to do just that.

Improve your sales efficiency with online courses

When it comes to working in the hospitality industry, whether it is in a licensed premise or an event, it’s important to ensure you have the right certifications. In fact, if you lack the correct certifications, you might even find it difficult to obtain a job in the hospitality industry. Below, we cover some of the most important certifications to have and the best ways to obtain them.

A Responsible Service of Alcohol Competency Card is considered a necessity for working in the hospitality industry. In fact, you cannot legally work in the hospitality industry in Australia without an RSA Competency Card. This card is mandatory for anyone who is employed in any type of position in any establishment that sells alcohol.

Even if you are a holiday visa holder who only wants to work while on vacation, you will still need an RSA Competency Card. Although the requirements for obtaining this card do vary among states, in most cases, you’ll need to take a training course to learn the current laws regarding alcohol consumption. This type of course will help to ensure you are legally and responsibly able to serve alcohol.

One of the reasons the course requirements differ among states is that the laws regarding the responsible service of alcohol are different among the states. Consequently, you may need to take a different course for each Australian state in which you wish to work.

If you do not have an RSA Competency Card, you could be fined. Each employee is personally liable for having this card if they work in an establishment that serves alcohol. If you are found to be working in such an establishment and you do not have the requisite RSA, you could be fined as much as $440.

While you could take this course in person, you could also take an online course. An online course is often a good option for someone who does not have time to take away from work or other responsibilities to take an in-person course.

If you are interested in entering the coffee profession, there are different avenues available. At one time, becoming a barista was as simple as filling out an application at a location with a “help wanted” sign. Today, there is far more to being a barista, and many people actually make it a profession rather than just simply something to do while working their way through school.

As a respected and often full-time profession, being a barista means that you will need special training. Enrolling in a barista training program will teach you how to grind and brew coffee in addition to a variety of other coffee-based drinks.

In a barista training course, you can also receive instruction on various growing regions for coffee beans, different roasts, and even different grind types. Barista training also usually includes procedures for cash register operation, customer service, and inventory. Fancy Beans and Baristas helps students prepare to find jobs in bistros, coffee shops, and even free-standing coffee kiosks by providing instruction on roast profiles, growing regions, and grind types.

Additionally, this course teaches students about common workflows and other procedures for the job. Prospective baristas will also learn how to steam soy and dairy milks as well as how to use equipment commonly utilized in coffee shops, such as coffee bean grinders and espresso machines.

Individuals who are interested in working in practically any capacity in the hospitality industry would do well to receive food safety training. Whether you are working in a restaurant, food stand, or in some other capacity, it’s important to understand how to minimize contamination. Food hygiene and safety training teaches food handlers the proper techniques for handling, storing, and cleaning food.

Not only do these practices ensure customers do not become ill due to food poisoning or allergic reactions, but they also help to reduce food waste and improve efficiency in the workplace.

One of the biggest concerns in the hospitality industry is cross-contamination. This occurs when food is handled in a way that makes it possible for allergens or bacteria to spread from one area to another. It is essential that cross-contamination is avoided in food settings. Even a minute amount of contamination can result in an allergic reaction or food poisoning. It can be quite easy for salmonella, E. coli, and other bacteria to spread in a food setting. Allergens can be similarly spread.

Proper food handling safety practices can also assist in reducing food waste in eating establishments. For instance, storing food in unsuitable containers, at inappropriate temperatures, and without proper rotation can all result in food waste. Food hygiene training provides instruction regarding how to properly store and organize food. Such practices help to maintain food quality while minimizing waste and saving money. This type of training course also assures that staff understands how to improve efficiency by dividing tasks and preventing errors.

The course Hospitality Plus – Food Safety provides instruction regarding how to implement and follow food safety procedures.

Working in the hospitality industry can offer innumerable benefits, including the opportunity to travel. In order to take advantage of the many rewards offered by working in this industry, it’s important to ensure you have the right certifications. Online training can help you to get the training you need to land the hospitality job you want.

Get the right certifications for your next job in hospitality

Seasonal affective disorder, also known as the winter blues, refers to a condition in which people commonly feel sluggish, depressed, and experience levels of low energy during certain seasons. This condition may also be characterized by difficulty sleeping, weight gain, and even trouble concentrating. Such symptoms can frequently cause staff to feel unengaged and less productive. Although trying to beat the winter blues and avoid seasonal slumps can seem like a challenging task, there are some things employers can do to assist their employees in feeling better and more productive.

First, it’s important to understand exactly what Seasonal Affective Disorder, or SAD, is and why some people seem to suffer from it. Many experts believe that SAD is the result of a lack of sunlight. This lack of sunlight results in hormonal changes and throw off the body’s natural rhythm. Additionally, people who suffer from this disorder may experience a decrease in serotonin production. This is the chemical in the brain responsible for promoting a good mood and plenty of energy.

Steps Employers Can Take to Battle the Winter Blues and Boost Employee Productivity

There are actually many steps that employers can take to assist their employees in feeling better during the winter months. Employers should set the right tone from the beginning by ensuring they understand how to inspire a motivated workplace. The course Employee Motivation can help management do just that.

Making a few changes to your staff’s immediate work environment can make a difference in how your employees feel. You might be surprised to discover that just a few simple changes can actually help your employees feel more proactive and energized.

A light, bright color scheme combined with a bright and airy setting is ideal, particularly during times when access to natural sunlight is limited. Employers might also wish to consider giving employees time to take a walk outdoors. Even a few minutes of access to fresh air and sunlight can be enough to help employees feel refreshed and invigorated.

When it’s necessary to hold meetings, consider carefully where those meetings are held. The ideal location is in a bright room with a lot of windows and natural sunlight. Doing so can help to increase attention and concentration levels. In situations in which natural light is limited, the next best thing is fluorescent lighting. Some employers have even introduced sun lamps in order to ensure employees have access to light therapy to battle seasonal slumps.

Offering a wellness initiative is a great way to assist employees in making lifestyle changes that will encourage them to make healthier choices. Making just a few changes may be all your employees need to avoid seasonal slumps and boost their efficiency in the workplace.

The effects of the winter blues can be even more complex if your workforce is not taking the time to eat properly. A great way to encourage and even model healthy eating for employees is to provide them with access to fresh, healthy foods. It can be as simple as placing a bowl of oranges in the staff break room.

Employees will certainly appreciate such a thoughtful gesture, and access to a healthy dose of vitamin C can help them feel more energized. Your company might also consider replacing vending machines, which are often laden with unhealthy food choices, with foods that are healthier and fresher.

Give Employees a Daily Mental Health Break

When employees are already feeling stressed because of the winter blues, they need additional opportunities to manage that stress. Giving them the opportunity to dedicate a few minutes each day to journaling or writing is a great way to help them feel more confident, rejuvenated, and ready to work.

You might also wish to consider offering your employees the option to take an online course, such as Time and Stress Management. This course teaches your employees how to achieve a balanced life with time for work as well as relaxation, relationships, and fun.

Encourage Employees to Have a Healthy Balance Between Work and Life

It’s vital to employee productivity and morale that staff members feel as though they have a good balance between work and life. Unfortunately, management often thinks this kind of balance is ultimately up to employees, when in reality, it is the responsibility of management to encourage staff to create a healthy balance.

A few ways to do this include offering options like telecommuting, flexible working hours, and child care services. These options ensure that employees have ample time to enjoy their free time. The course Work Life Balance helps employees explore motivation and priorities.

Encourage Employees to Get Out of the Rut

This is actually a great time to try and shake things up a little and get people thinking about doing things differently. There is no reason to continue doing things the same old way, particularly if they are not producing results. Consider encouraging teamwork among your employees to come with solutions that will boost productivity and morale.

To some degree, feeling a bit of the winter blues is inevitable, but there is no need for it to interfere with employee productivity. Take a proactive approach can help management assist their employees in getting back on track.

How to beat the winter blues and avoid seasonal slumps this winter

We live in a world now where everyone expects everyone else and everything to be fast. From fast internet connection and fast moving queues to fast speed to market and fast turnaround on investment, we want fast to be faster. In the context of product innovation in business, everyone knows that not moving fast enough spells death. However, the rate at which we innovate on existing products, for instance by pushing out new features faster, is just one side of the innovation coin. It is important to appreciate that, some times, in order to create good and wholesome things, patience is required.

The analogy that I like to use is that product innovation is a 2-lane affair. The lanes represent the two primary types of innovation – incremental and the non-incremental ones. They both have different roles to play to sustain and advance a business. There is the life on the fast lane, where improvements to different aspects of existing products or introduction of new features take place. Speed is of the essence here or the products risk falling behind. Most companies already have proper processes, resourcing and training in place to speed through the fast lane. The innovation that happens on this lane is referred to as incrementalor sustaining.

There are many examples of this type of innovation across a range of industries, from FMCG businesses producing physical goods to online media or technology companies offering search services to connect customers and providers. An example in the consumer goods space is the continual extension to the line of soft drinks bearing the Coca-Cola brand. Together, products such as Vanilla Coke and Coke No Sugar have enabled a 130-year old brand to tap into emerging trends and bring something new to its existing customers over the years. In the case of Go1, its search products undergo continuous improvement following the approach described in my other blog post to make the results that they produce for the users increasingly more relevant.

The reality is you can only go so far by being faster, cheaper or tastier before you hit the end of the runway. In other words, innovation beyond the incremental is required for companies to remain competitive over the long run. It is definitely the case of disrupt or be disrupted. This is when the second lane comes in, for innovation beyond the incremental ones. This type of innovation can range from solving an existing problem differently to offering solutions to problems that users do not even know exist. The different terms used to describe this type of innovation include breakthrough, radical and disruptive. Some of these labels have more nuanced usage, as in the case of disruptive innovation in the book Innovator’s Dilemma.

More often than not, the initiatives travelling on the slow lane are few and far between. According to some sources, around 70% of innovation is incremental in nature. As for the rest on the slow lane, we hear companies lament about their inability to translate the more ‘absurd’ ideas into the next big things that can propel them ahead of competition. The common excuses are around the distraction of day-to-day business activities which take attention, time and resources away from this type of innovation.

The fact that companies claim they struggle to innovate beyond incremental using the existing setup and processes is an indicator that we need something more. But the question is what? The right kind of thought process, approach to collaboration and leadership are some of the key ingredients. With proper training and other forms of support in place, I have seen businesses move the dial on innovation. We will cover the 3 critical pillars to foster and sustain breakthrough innovation in detail through the lens of my experiences across a range of roles in the next blog post

Note: The content discussed in this 2-part blog post was presented at Coca-Cola Amatil (CCA) New Zealand in Auckland for internal staff learning & development purposes in conjunction with the 2017 Sir Peter Blake Trust Leadership Week in New Zealand.

At Go1 we believe in bringing the learning community together so that we can all share our knowledge and help everyone to improve the way that they learn, and train their team. To support this we are very excited to announce our first Brisbane Learning & Technology Meetup this month!

Our first meeting will be taking place on July 18 in the Go1 Fortitude Valley offices between 6pm and 8pm, and we will have food and drinks for all attendees.

We have some great events planned for the future, but we wanted to kick things off by getting some of Brisbane's best learning content creators down to speak about how they go about creating effective learning content.

Jacque Lachmund, CEO of Australia CEO Challenge
and
Schalk Pienaar, CEO of Croomo and Clui

Jacque Lachmund is the CEO of Australia CEO Challenge which provides Workplace Domestic and Family Violence Training. Jacque is extremely passionate about educating and supporting businesses to make workplaces safe environments, where conversations about Domestic and Family Violence can take place, without creating further stigma, shame and fear. Jacque will be speaking about providing training on sensitive topics in the workplace.

As Croomo and Clui’s CEO, Schalk is a strong advocate of innovation and is focused on carving a new path in an exciting landscape that is reshaping business and enterprise training delivery. Schalk will be speaking about best practices for creating a more engaging training experience, and what you can start doing today to improve the way you deliver your learning content.

Both of our speakers will be holding an interactive conversation that will allow you to be involved in the conversation and walk away from this meetup with some solutions that you start applying in your workplace straight away!

Go1 to host first Brisbane Learning and Technology Meetup

At Go1 we parter with some of the best learning content providers from across the world to help you get the best training for your team. All of our Content Providers are experts in their fields, and today we are taking a closer look at Vado, and why their content is a key part of Go1 Premium.

As Vado co-founder Cindy Pascale mentions, Vado are an off the shelf eLearning course provider that specialize in management development, leadership development, employee business skills and HR compliance courses.

Vado have just under 500 course included in Go1 Premium. If you are looking for micro-learning and mobile optimised courses, Vado are the provider for you. Vado's course are design in a way that allows the learner to apply the course on the job. This means that all of the courses start with a short video that is designed to talk about the skills you're about to learn, why the content is important, and the benefits of completing the course. From here the learner is given exercises to complete on the job so they can practise and further develop the skill. These are small but important exercises that will reinforce the learning from the videos.

All courses have step by step instructions for the learner, it's a proven and prescribed effective process that is going to help learners become really good at that skill. To finish up, all course end with a quiz or assessment.

Vado strongly believes in the 70:20:10 model for learning (see below), and believe that they are the only eLearning courseware provider that plays a role in both the 70% and the 10% of this model rather than completely focussing on the 10% of formal training like many other training providers. By incorporating the training exercises into the courses, learner are going to develop on the job within the 70% of on the job learning too.

Vado are also constantly adding new courses to their offering, with new content being created as end users find a demand for training on a specific topic. One recent addition that Vado have made has been a course to cover the new legislation around Sexual Harassment Training in New York State - which is available on the Go1 Platform.

Go1 are proud to have Vado as a Content Partner, and hope you enjoy their courses!

For more insights, subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs. 

Cyber-crime is a really big problem now! But an even bigger problem is that many companies just don’t know it yet, nor understand the likelihood of a cyber breach occurring and its financial impact. And in the fight against cyber-crime, your staff are literally your biggest asset because they are also the hackers biggest target!

So why is cyber-crime so bad now? It’s because an entire worldwide industry has been built around hacking, with the sole purpose of stealing information and money, and most people on the planet are a potential target. We’re not talking about 12-year-olds sitting behind a computer trying to get bragging rights anymore- those days are long gone. We’re now talking about things like organised crime, renting hacking software out to people with no technical skills, and essentially a never-ending supply of hackers trying to scam you for whatever they can, in increasingly ingenious ways.

They have constantly adapted to find the weaknesses and target them, so they’re generally not wasting time trying to crack into your company’s IT systems through your security hardware and software. They now take the easy way out and target staff by doing things like:

Sending out a multitude of trick emails (phishing).

Phoning and pretending to be someone they’re not, gaining trust and manipulating (social engineering).

Walking into your secured office confidently behind someone else and stealing logins, information or hardware (tailgating).

And the big-ticket item here is tricking staff with emails because it can be done in mass volumes, it’s cheap, quick, and successful. Accordingly, up to 85% of cyber security breaches are initiated via staff clicking on something they shouldn’t!

Scary stuff for sure, and frankly if you don’t do something about it you become the soft target. Think of the house on the street with the security doors, window screens and burglar alarm. Too hard,… move on. But the easy target gets burgled, and then it gets burgled again in another month. Hacking is the same – once they’re in, there’s a good chance you won’t even know and they’ll keep stealing your information and using it to their advantage. Your customers data can be leaked, your files can be all encrypted on a certain date, and suddenly you have no business and you probably have to report the breach to the Office of the Australian Information Commissioner and your customers (via the mandatory data breach notification scheme).

Then the pain really starts because you incur costs due to:

Lost information and the above costs are exactly why 60% of companies that suffer a major cyber security breach are out of business in 6 months or less. Yes, that’s a very confronting statistic!

Scare yourself into action if you have to

Something I like to relate cyber security awareness to is riding my motorbike. It’s a risky proposition, and to ward off the complacency I sometimes watch motorbike crashes on YouTube. Weird as that may sound, I do it to remind myself of the dangers, how to spot them, and how to deal with them. I then implement what I have learnt.

So what should we be doing to be proactive?

Check your IT contracts for limit of liability. Companies supplying your IT services should own their failings that lead to a breach, and not pass them onto you.

Ensure your backup regime is incredibly robust. And you want to store backup data at regular intervals, do regular tests to ensure the backups are working, and that you can successfully restore the data.

Develop “Disaster Recovery” and “Business Continuity” plans. When things go really bad, it’s really helpful to have plans to follow so you remain as functional as possible and minimise the disruption to your customers. You also need to test and refine these plans.

Develop policies and procedures for how to protect against, detect and respond to cyber security breaches.

Test the security of your systems with a penetration testing service.

And consider how you train your staff. This is not a compliance exercise where you want to tick a box – you want your staff to be fully engaged and learning so that they retain the knowledge and implement it.

So, if you’re going to use an online course, make sure it’s interesting enough that people don’t go into autopilot, or multi-task. If you’re going to use an onsite trainer to maximise engagement, make sure they are fun and knowledgeable! Why do I mention fun / interesting? Let’s face it, cyber security is not everyone’s cup of tea, so it’s incredibly important to ensure your staff are fully immersed in the training!

It’s no longer a matter of “if” a breach will happen, but “how often” and “how bad”. Be proactive and use your staff to greatly reduce the probability of a cyber breach, and the impact it will have on your company and your customers.

Mike Ouwerkerk is an onsite face to face trainer for cyber security awareness, predominately in South East Queensland, but also interstate. He can be booked through the Go1 Training Assist program.

Book Cyber Security Training using Go1 Training Assist

In the fight against hackers, you must use your staff!

First aid training is important for anyone, but it’s especially critical for people working in the childcare industry. Frequent training is necessary to ensure childcare workers are trained in the most effective and current skills while also keeping already learned skills at the forefront of their minds.

The ability of a childcare worker to respond effectively in an emergency situation is critical because children are at such a risk for unintentional injuries, such as burns, poisoning, falls, etc. Research has shown that most injuries to children result from the following causes:

First aid training provides childcare workers with the critical skills they need to respond effectively in such situations. These skills range from basic first aid steps to how to perform life-saving techniques, such as CPR. Obtaining first aid training is important because an individual’s natural first response might not be the best otherwise.

Online learning using a Learning Management System offers a flexible and easy way for childcare workers to obtain necessary training and qualifications. A Learning Management System, or LMS, is a software portal that makes it possible for learners to engage with course content offered by a variety of providers. Learners are provided with training through a variety of coursework, tutoring, quizzes, and assessments. Everything is conducted through the LMS.

Through the use of an online tool, it’s possible to consolidate all learning materials and related communication in a single location. For instance, the LMS allows for the recording of all training and qualifications. This reduces the need for third-party video hosting and emailed correspondence. In many ways, the LMS acts as a one-stop shop for necessary first aid training for childcare workers.

With a cloud-based system, getting started is easy. All that is required are registering an account and then populating the associated profile with relevant courses. The process is fast and easy. Employees can take required courses when it is most convenient for them without the need to travel.

The types of courses offered online in an e-learning format for childcare workers run the gamut. Most courses are short, which means employees can obtain the training they need without taking up a lot of valuable time.

In a childcare setting, accidents can occur at any time. Regardless of the number of precautions taken, there is always the risk for an accident taking place. When an accident does occur, it’s imperative that workers be prepared. That preparation could mean the difference between life and death for a child. This four-part course is designed to teach childcare workers what to do in an emergency, including how they should initially respond, and basic first aid guidelines. Modules in this course include:

This module teaches the proper procedure for responding to an accident scene. This includes best practices for protecting oneself from bodily fluids and blood, how to perform hands-only CPR, and how to aid both a conscious and unconscious victim.

This module discusses the proper techniques for providing first aid for shock, burns, scalds, and bleeding injuries. A discussion regarding the different types of bleeding injuries is offered, including how to treat each type of injury. This module also covers the symptoms of shock and how to provide aid to a victim suffering from shock. The proper steps for treating burns and scalds are also given.

Electric shock, head injuries, spinal injuries, and fractures

This module discusses the proper first aid measures for treating head and spinal injuries, electric shock injuries, and fractures. This part of the course also provides information on how to make and apply simple splints for fractures, what to do if you suspect a child has suffered from one of these types of injuries, and the symptoms of spinal and head injuries.

Poisoning, environmental hazards, and other medical emergencies

When children play outdoors, they are at risk for a variety of injuries, including extreme temperatures, drowning, insect stings, and snakebites. This module discusses the proper methods for rendering first aid to a child experiencing an emergency situation, such as hypothermia, hyperthermia, snakebite, and insect stings. Additionally, this module provides information regarding poisoning and other emergency situations, such as anaphylaxis, asthma attacks, and seizures.

This course focuses specifically on allergies and anaphylaxis, both of which present serious risks for children. In this module, information is presented on the types of allergies; allergy signs, symptoms, and management; and signs, symptoms, and management of anaphylaxis.

This course provides critical information on asthma, including the triggers of asthma; preventers and relievers; and signs, symptoms, and management of asthma.

This module provides critical information on first aid for seizures and strokes, including triggers of seizures; signs and symptoms of minor seizures; phases of major seizures; seizure management; and signs, symptoms, and management of stroke.

This course covers information on best practices for treating trauma injuries, such as the types of head injuries; spinal, crush, and abdominal injuries; eye and ear injuries; and signs, symptoms, and management of such injuries.

This course provides information on first aid for poisoning emergencies, including poisoning management; needle stick injury management; types of bites and stings; and signs, symptoms, and management of bites and stings.

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