With the right resources, your leadership team can develop an online training program that gets your staff excited about learning. Whether employees need new or additional skills and knowledge, an LMS helps your administrators and managers prepare their teams for a successful career.

An LMS (or Learning Management System) prepares your company to move from the more traditional classroom or in-person teaching method to online learning. Although companies use this system for a variety of reasons, the primary objective is to give your administrators and managers quick and easy access to a wealth of courses that benefit their teams.

An LMS has two distinct roles. First, it serves as the source where employees go to complete online training. Second, it is the resource for your leadership teams to select appropriate topics for their staff. For each course that an employee finishes, the individual’s direct supervisor or manager can maintain a log of accomplishments.

The great thing about a reputable LMS platform is that it benefits employees and leaders alike. Used by a multitude of industries, this system gives anyone who completes courses a definite advantage. Keep in mind that along with workers who perform various tasks on-site, an LMS is excellent for anyone who travels for business or telecommutes.

For your company to get the most from an LMS, it is essential for your managers and administrators to identify the training needs on a department-by-department basis. Whether for HR, sales, marketing, customer support, technical support, or another department, each member of your leadership team would start by outlining the objectives for eLearning. From there, they would choose the appropriate courses and then formulate a plan for scheduling.

Cloud-Based – The cloud hosts some LMS platforms. In this case, both your leadership team and their staff would have a username and password. Because there is no software to download and the fact that authorized people can access the system from virtually anywhere, this platform has several unique benefits.

Self-Hosted – A self-hosted LMS is what it sounds like, meaning your company would download the required software and then access it from within the organization. While this type of system provides more customization and creative control, the downside is that you would likely have to pay for updates.

Desktop and Mobile Applications – While a desktop LMS installs on standard computers, a mobile LMS comes in the form of an app downloaded and is accessed from a smartphone or tablet.

Small, Medium, and Large LMS – There are also LMS platforms designed specifically for certain sizes of companies. For instance, if you have a large organization that consists of hundreds, if not thousands, of employees, you could go with a large LMS platform that would streamline the monitoring aspect of eLearning.

Freelance Work – An LMS platform for freelancers is also available. With collaboration tools built in, this system is ideal for individuals who work with many different customers and provide a broad range of deliverables.

Safe Data Storage – If you offer a lot of training opportunities for your employees, there is an excellent chance that your managers and administrators struggle to keep all the course records organized. Storing a significant volume of data safely is another viable concern. With the right LMS platform, you do not have to worry about either one. Instead, everything that your leadership team organizes for its staff remains on one encrypted site.

Monitoring – A top-rated LMS has both analytics and reporting built into the system. With that, your managers and administrators can keep track of the training courses completed, as well as how each team member did on any given topic. Your leaders can use the progress and performance information generated to identify teams or individuals that require more or perhaps different training.

Resource Allocation – Another reason for using an LMS platform is that your managers and administrators can allocate eLearning more effectively. As an example, if one aspect of the current online training program does not meet expectations, they can make the necessary changes. If your company has employees working in more than one city, state, or country, your leaders can deploy online courses to ensure that everyone receives the same training.

Personalization – Although your managers and administrators can choose several courses for everyone across the board to take, with so many topics, they can also personalize the eLearning experience. In other words, if just one employee feels challenged in a specific area, that person’s manager can select a course specifically for that individual. If the sales department struggles to meet goals, the manager of that department can choose courses for the entire staff.

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How to increase staff interaction with their online training

Excel, one of several programs in the Microsoft Suite does more than most people realize. Typically, this is something used for crunching numbers, but beyond that, Excel is an excellent solution for developing graphs. If your boss asked you to come up with a spectacular graph, it is worth the time to learn how to make one using the Excel program.

Line Graphs – For this, you can select between 2- and 3-dimensional line graphs. If your boss wants to show trends spread over time, this is perfect. What makes this option unique is you can plot more than one parameter of data, including the number of products sold, types of products, average cost, and annual sales against different time periods or the same X-axis.

Column Graphs – This graph also works to show how parameters change over time. The difference between a column and line graph is this one uses just one data parameter. For example, you could show your boss the average cost of products sold within a given week.

Bar Graphs – While somewhat similar to column graphs, the difference is you work with a constant parameter, such as the amount of time an employee worked, which you would assign to the Y axis (vertical), and then add variables against data using the X-axis (horizontal).

Fill in the correct axis based on the information you want to plot

With the data values added, go to the “Home” tab under the number section to assign the correct data type to each of the columns. For instance, if you plan to use column B to measure time, assign the “Time” option to the entire column. You can do that by moving your cursor over the letter for a particular column. You will notice a small downward-pointing arrow. Click on that cell to highlight it. Then, assign the data type.

Once you select a column, go to the “Insert” tab and choose the “2D Line Graph.” Immediately, a graph appears below the data values.

Design – Why provide your boss with an ordinary graph when you can enhance the design? For instance, under the “Home” tab, you can change the coloring of one or all columns or rows. Again, you would highlight the cell or an entire column or row and then click on the look you want.

Layout – Excel even allows you to change the graph layout you just created. By clicking on the “Page Layout” tab, you can add pictures, shapes, and text boxes. The layout option also allows you to change the title of your chart or an axis title, plus more.

Format – For adding a black or colored border to a cell, column, or row, click on the “Format” tab. You can also choose a fill color, add an outline, and apply a special effect to shapes within your graph.

Keep it Clean – There is a difference between creating a fancy and cluttered graph. While you want something eye-catching, it is essential to use only the information that gets the point across to the intended audience.

The Right Theme – With excel, you can select from a variety of themes. Make sure you stick with one that coordinates with the type of graph and the data included. For this, you may need to experiment a little.

Correct Text – Because an Excel graph is primarily a visual tool, use concise yet descriptive language.

Element Placing – When you use graphical elements, titles, symbols, legends, and so on, make sure they enhance the graph as opposed to becoming an unwanted distraction.

Data Sorting – Before generating the final graph, be sure that you sort the data. That way, you can remove any duplications.

How to create a graph in Excel that impresses your boss

Go1 is excited to announce that we will be at world-leading learning and development conference, DevLearn, in Las Vegas from 24-26 October.

Come and meet the Go1 team where you can:

Learn about accessing 5,000 courses in one subscription through Go1 Premium.

Meet Scott Cooper, our VP of Marketing, and get a signed copy of his book, A Guide to Better e-learning.

Sign up for a Go1 demo and get a showbag.

We’ll be at DevLearn alongside our partners from Totara Learning, a leading open source learning technology software provider, and EdCast, AI-powered knowledge cloud for discovery, management and learning.

Get in touch if you'd like to arrange a meeting at DevLearn.

Prioritising is more than just an act; it is an art. However, many people question whether it is merely important or actually urgent. Without question, prioritising work is critical. In fact, this is something that could make the difference between accomplishing goals and failing.

As to the question about the importance or urgency of prioritising, the answer depends. If you follow Pareto’s Principle, you make the decision using a unique 4D formula.

Do – Urgent/Important –These activities are critical. For instance, calling 911 to report a house fire or rushing a pregnant woman going into labor to the hospital takes priority.

Decide When – Urgent/Not Important – Along with priorities, tasks in this category are also goals. While these things need attention, they are not dire. For example, you have a project that needs scrutiny, but there is no hard deadline to complete the task.

 Delegate – Not Urgent/Important – While critical, things in this category are not urgent specifically to you. For that reason, you can delegate. As an example, you might have a co-worker rushing to finish a presentation within the next hour. Although urgent to that person, the work has no impact on you.

Dump – Not Urgent/Not Important – As implied, things in this category do nothing but waste time. If you have a task at work that is neither important nor urgent, either set it aside or eliminate it.

There is a fine line between procrastinating and prioritising. If you know or believe prioritisation is an issue for you, it is essential to learn the difference. With clarity, you can take the appropriate action to correct the problem. In simple terms, procrastination is when you purposely avoid doing something, while prioritisation is determining what is most important or urgent to you and putting tasks in the correct order.

There are three primary reasons a person procrastinates, including perfectionism, a fear of success, and a fear of failure. Do any of those sound familiar? If not, perhaps the issue has more to do with a lack of prioritisation rather than procrastination. When you combine everyone’s expectations of you at work and home, it is easy to understand why you struggle with prioritisation.

The good news is you have viable solutions for improving prioritisation. Take advantage of help when offered or reach out to someone at work to ask for help. Develop a strategy that will help you become and stay prioritised. You also can benefit from thousands of online training courses that cost little and take an hour or less to complete.

Along with those three solutions for improving prioritisation, consider the following suggestions.

Recognize and Accept the Need to Compromise – If you have a list of 30 tasks you need to complete by the end of the day, you will likely fail. Instead of setting yourself up for defeat, narrow your projects to no more than five if possible. Not only will that make it easier for you to tackle urgent requests when they arise, but it will also allow you to develop better prioritisation strategies. As your skills improve, you can add one or more tasks to your daily list.

Stop Compartmentalizing – When something urgent comes up, like most people, you probably spend more time dwelling on it than you should. Instead of compartmentalizing, use the 4D model to determine their level of importance versus urgency, followed by taking the proper action.

Learn to Delegate – Delegation is hard for a lot of people. Rather than fix an urgent problem yourself, which creates the risk of making a mistake, learn to delegate. You need to change the mindset that you can finish the task faster yourself. Identify people on your team who are qualified to handle an urgent matter, and then pass it on.

To-Do List – As mentioned, make sure you keep a daily “to-do” list. Even if you have a fantastic memory, you can expect to forget something significant when under stress. Remember, time management skills are a critical component of prioritising. Although you may find a system that works better for you, one option is to use coding. For instance, give urgent tasks an “A” or “1” and important tasks an “F” or “5.”

Personal Goals – You may wonder what setting personal goals and prioritisation have to do with each other. As you become more organized outside of work, you will find that your business life improves. Instead of arriving at work with your mind jumbled with all the things you need to do after work or on the weekend, you can focus solely on job responsibilities. A clear mind helps tremendously with prioritisation.

Distractions – If you have a high-stress job or work for a bustling company, it is essential to manage distractions. Even seemingly innocent things, like chatting with someone in the break room, answering a few personal emails, or taking phone calls from friends, can easily account for up to two hours of your workday. When on the job, dedicate yourself to your responsibilities.

For more insights, be sure to subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.

Prioritising is more than just an act; it's an art. We take a closer look at the significance of prioritising in the workplace and offer strategies for prioritising tasks.

The art of prioritising: is it important or is it urgent?

The International Ergonomics Association defines ergonomics as “the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and the profession that applies theory, principles, data, and methods to design in order to optimize human well-being and overall system performance.” In other words, ergonomics is a combination of systems, processes, and products that enhance employee safety.

Regardless of the size of your company or its industry, whether agriculture, construction, healthcare, manufacturing, mining, transportation, retail, or something entirely different, if you have employees who handle materials, it is essential you provide them with viable ergonomic solutions. Otherwise, you could easily see a rise in the number of injured workers, which negatively impacts productivity and employee morale, not to mention the increasing number of worker’s compensation claims.

Multiple studies performed by highly respected organizations show a direct link between injuries, especially musculoskeletal ones, and a lack of ergonomics. For you to run a successful business, you need healthy employees and no risk of insurance claims or personal injury lawsuits. One change can achieve those goals.

The current statistics will help you understand the magnitude of ergonomics for material handlers. For instance, the 25 million people over the age of 55 working today will jump to 32 million by 2025. Also, roughly 33 percent of Americans are obese, carrying over 30 pounds of excess fat. That means there is a lot of aging and overweight material handlers on the job. Another statistic shows manual labor, specifically material handling, accounts for 65 percent of all worker’s compensation claims filed.

An increase in customer demand only compounds the problem. As consumers want more products delivered faster, the already hard job performed by material handlers becomes even more challenging. In response, many companies extend their employees’ hours to meet those growing demands. The harder and longer material handlers work, the higher the risk of sustaining an injury.

It is also essential for you to put work practice controls in place. In other words, material handlers need specific training on how to perform their job effectively, yet safely. You might even rotate them, so they do more than one type of task. That way, your workers avoid prolonged periods of repetitive work. Changing movement to be more ergonomically sound will make a significant difference.

Depending on the material moved, some handlers use excessive force as part of the task. As expected, using the muscles with great force is a recipe for injury. Some of the ergonomic solutions to consider include teaching counterbalancing methods, providing your workers with mechanical assists, and giving them dollies and carts to use.

Repeating or Sustaining Awkward Positions

You may not realize it, but repetitive or sustained awkward positions put an extreme amount of force on muscles, tendons, and joints. Again, ergonomics can eliminate this stress on your material handlers. The goal is to select ergonomic tools that allow your employees to keep optimal joint positions and avoid vulnerability. Along with beneficial online training courses to teach them proper work techniques, job rotation is another viable solution.

While the safety and health of your employees is your number one priority, it is crucial to understand how poor or non-ergonomics in the workplace can lead to other devastating results.

When a material handler sustains an injury, he or she must take time off from work as ordered by a doctor. Because of that, you end up short staffed. In response, you would likely see production decline, which has a direct effect on customer satisfaction and employee morale. Your customers do not care why their orders are late, damaged, or missing components. All they want is the stellar product they ordered.

As the number of customer complaints rises, you can expect to see frustration, hopelessness, and even anger among your team of material handlers. In their eyes, they are working as hard and diligently as possible, yet not making customers happy. One injury due to poor or a lack of ergonomics in the workplace starts a vicious cycle that is hard to stop.

If you employ material handlers and worry about an existing or developing ergonomics situation in your business, act now. Consider the solutions mentioned. As for training, take advantage of superior-quality courses designed by industry experts, medical professionals, business executives, ergonomic specialists, and more.

For more insights, subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.

In order to be effective, ergonomic design must take into account the physical characteristics of workers and their work environment.

The importance of ergonomics for material handling

A Learning Management System, or LMS, is an excellent way to deliver automated training. In today’s working world, an LMS is a vital part of any company’s learning and development strategy. Not only does this benefit your leadership team, but also every employee within your organization.

If you plan to launch a new LMS, you need to develop a communication plan to ensure that everyone involved is on the same page. For this system to work, there has to be a cohesive effort. Otherwise, you could end up with an LMS that either falls short of expectations or fails entirely. Remember, a successful implementation will drive your business results.

As part of your communication plan, make sure you have each of the following objectives on the list.

Vision – You, as the business owner, along with each member of your leadership team, must discuss and define the vision of the learning experience you want your LMS to provide. Because every department has a unique role, this can be challenging. The goal is to communicate what each area of the company needs and then determine how to shape the architecture of the LMS so that it accommodates.

Team assembly – Especially when it comes to launching a new LMS, you and the leaders of your company need to discuss the various roles involved and who has the required skillset for each. Also, when talking about the best employees to work on the LMS team, you want people who can effectively work together. As for the project team, it should consist of members of each department, including HR, sales and marketing, customer support, and IT.

Define roles – After selecting the right team to work on the LMS launch, you and your leaders must carefully define the roles of each person and his or her accountabilities. During the planning phase of the project, communication as to special assignments, what each person will contribute, and to whom that individual is accountable, is crucial.

Team activation – The next communication aspect is informing the team members of their newly assigned roles and discussing their functional requirements. Also, make sure the newly formed LMS team has the name of a go-to person if issues arise to keep the launch date on track.

User experience – The LMS team needs to continue communication so they can accurately analyze the needs of the audience. For example, some people using your LMS may want to explore learning options while others want to sign up for training courses right away. With good communication, your new LMS will accommodate everyone who uses it while ensuring a positive experience.

Business processes – For success with your LMS launch, you need to communicate with the assigned team the primary business processes the system should support.

Learning the LMS – Unless each member of the core team has a full understanding of how the LMS functions, the project will struggle to succeed. Because this group of people will make decisions that affect the business, they must have open communication about the right software and its capabilities, formal training, hands-on practice, and more.

Solutions – Initially, you will have a limited number of available courses. However, you need to communicate to the project team the importance of conducting a formal assessment so you can populate the LMS with content people want and need. That way, you end up with an LMS with thousands of courses that support business, as well as employee growth and development.

Mitigation plan – Even when doing all the right things, there is a risk of your new LMS having low usage. To prevent this from happening, make sure you include user experience, management planning, communication, user support, and content marketing in your overall strategy.

Your launched LMS will impact virtually all departments and employees within your organization. However, with only a handful of individuals on the project team, good communication for every aspect of the launch is critical.

The goal of launching a new LMS is to serve your users. However, even the dedication, knowledge, and skills of the project team are not enough to automatically equate to success. For your LMS to succeed, communication is crucial before, during, and after the launch. Along with making changes to the system, the LMS team must support the users. That means it must have ongoing discussions as to how best to resolve issues when they arise.

LMS data – Use this data as a storytelling tool to show online training is a practical way to transform skillsets.

Identify gaps – Rely on your executive-level staff to identify emerging gaps in the skills learning can help.

Diversity – Offer courses that cater to a broad audience, including leaders, employees, contractors, and even outside users.

Content – Make sure the content provided on your LMS meets established goals.

If you plan to launch a new LMS, you need to develop a communication plan to ensure that everyone involved is on the same page.  Here's how.

What to include in your communications plan when launching your new LMS

If you plan to launch a new LMS, you need to develop a communication plan to ensure that everyone involved is on the same page.  Here's how. 

Multiple industries must follow compliance laws and regulations. Not doing so could result in receiving a citation, which leads to further problems. As a responsible owner, you want to do everything you can to avoid having an industry or government agency cite your business.As a responsible owner, you want to do everything you can to avoid having an industry or government agency cite your business. This is one reason why online training courses are a critical tool at your disposal. When you use the best source of material, you can avoid costly consequences.

Staying compliant means your organization conforms to set regulations, policies, and laws. The goal is to meet all mandated compliance requirements to avoid receiving a citation. A violation is bad enough, but in response to that, a lot of negative things can happen. You need to understand that compliance regulations, policies, and laws cover many areas, including internet use, financials, manufacturing processes, materials and substances used, human resource policies, importing and exporting, employee safety, and more.

For your business, it is critical to learn what regulations, policies, and laws apply and then make any necessary changes to ensure it is 100 percent compliant. For companies based in the United States, employers can visit the Small Business Administration website, which provides a single point of access to information and government services to help them remain compliant.

OSHA (the Occupational Safety and Health Administration) dates back to 1970. Congress created this organization to ensure safe and healthy working conditions through a set of enforceable standards. To accomplish those goals, OSHA develops extensive training materials, offers outreach programs, educates employers, and helps both employers and workers whenever needed.

Compliance enforcers and requirements vary to some degree depending on the type of industry and the regulation, policy, or law. However, keeping employees safe has no boundaries. Although the risk of injury is significantly higher for manual labor jobs, this is something that can happen even in a two-person office. For that reason, it is imperative that you adopt policies that guarantee compliance, thereby dramatically reducing the possibility of someone sustaining an injury at work.

Although OSHA has compliance mandates specific to different industries, all business owners should take the time to review the basic standards under “general industry.” This standard, known as 29 CFR 1910, serves as a foundation for a typical work environment.

Following are a few examples of the top OSHA violations.

Fall Protection (Construction) – While someone can fall and sustain an injury in any work environment, this risk affects the construction and similar industries the most. As a way of protecting workers from fall-related accidents, OSHA created two unique sets of standards. While one of the fall protection standards applies specific to the construction industry, the other is for all remaining industries.

Respiratory Protection – This compliance standard applies to industries with a risk of employee exposure to gasses, sprays, dust, smoke, fumes, or vapors. For compliance, employers must create, maintain, and enforce a protection program specific to respiratory accidents. They must provide workers with a proper correct breathing apparatus and train them on safe use and maintenance. Also, employers must monitor workers to ensure they follow instructions.

Hazard Communication – This OSHA standard helps prevent injuries to workers who are exposed to chemicals. For employers to remain compliant, they must create and implement a written program about hazard communication, including a list of all hazardous substances used by the company. Employers must also share this information with employees and provide training on dangerous substances, the proper use of chemicals, and the appropriate steps to take for protection.

Other OSHA standards cover electrical wiring, scaffolding, ladders, machine guarding, powered industrial trucks, and more.

OSHA even has compliance mandates in place for employee medical records. Under section 1910.1020, employees, their designated representatives, and government officials should always have access to specific records for both exposure and medical care. According to this standard, approved requesters can gain access to files within a reasonable amount of time, at a reasonable place, and in a reasonable manner.

Along with reviewing the material provided by the Small Business Administration, you as a business owner should perform self-inspections on a consistent basis to ensure your company is 100 percent compliance. For instance, inspect walkways to make sure they are clutter-free. Also, have a nonslip material applied to the floor, fill any cracks and holes, remove any protruding or sharp objects, clean up spilled materials immediately, and so on.

For employee safety, regardless of the size of your company or industry, remain compliant with OSHA standard 1910.36-37 for emergency and fire prevention action plans. Included in that are a fire alarm system, fire suppression system, nonlocking doors, more than two exit routes, clearly marked exits, and more. Along with developing and implementing a plan for compliance, you must disseminate the information to all workers.

Potential Consequences of a Compliance Citation

If your company is noncompliant with OSHA and other enforceable standards, you could receive a fine up to $10,000, depending on the specific violation. Especially if you have a smaller business or have only recently launched one, a single citation could prove disastrous.

There are also criminal penalties to consider. For instance, a citation for wrongful disclosure can result in a fine of as much as $250,000. In fact, imprisonment is a consequence for some violations. Not only that, but releasing nondisclosure information or not maintaining HIPAA compliance could cost you millions of dollars in fines.

Citations could have a severe impact on the reputation of your company, as well. You could struggle to find employees willing to work for you out of fear of sustaining an injury or worse. There is also the risk of losing customers. As you can see, staying compliant is critical for the safety of your employees and the success of your business.

Go1 is the leading source for online training courses, including those that cover every compliance topic imaginable. As they are created and often presented by industry and government experts, you learn directly from someone with extensive knowledge. Visit our site today for courses on compliance issues to protect your workers and business.

How online training can help prevent employer citations

Got an important job interview coming up? It’s normal to feel a bit anxious before (and during!) an interview.

But while nerves are certainly a normal part of the interview process, you don’t want anxiety to get in the way of you getting the job.

After all, there’s nothing more frustrating than knowing that you have the right skills and experience to do the job, only to have things fall apart during the interview.

If you get super nervous at the thought of attending an interview, these tips can help you feel more relaxed and confident, so you can deliver your best performance on the day.

Preparation is key to nailing any interview.

When should you start your preparation? As soon as you find out your application has been successful!

Scott Wagstaff, Managing Director of Audrey Page & Associates, is full of insightful advice when it comes to knowing what employers are looking for and how interviewees can make a good impression.

Wagstaff’s first piece of advice is to make sure you tailor your CV or resume for the particular job.

“There is no ‘one size fits all’ resume these days,” explains Wagstaff. “You have to look specifically at what the job entails and try and put yourself in the seat of your future employer about what they are looking for in an employee.”

“Be really clear about what you’re good at and what you’re passionate about, because those are the things that the employer is interested in. If you love something you’re going to do a much better job than if you’re just ho-hum about it!”

In the preparation stage, Wagstaff recommends going to the employer’s website, looking at their ‘Careers’ page, and becoming familiar with the company’s vision, values and strategic intent. You can even have a look at their Annual Report.

“All that information helps you to build up a picture as to whether it’s the right job for you and also shows the employer that you have the motivation and curiosity they’re looking for. It’s a dating game, at the end of the day, in that both parties are happy with what’s happening moving forward.”

You can also use your preparation time to learn how to take charge of your nerves.

Luckily, there are some well-known strategies that many people use to help feel more calm, confident and collected during a job interview.

One of the best things you can do to feel more prepared on the day is to know about the STAR technique – a strategy that can help a lot with answering job interview questions.

The STAR method helps you create well-articulated, clear responses to interview questions that are based on competencies. The method is quite invisible to the listener, coming across as natural, but demonstrating to interviewers how you meet the criteria for each competency.

Situation – a brief description of the situation and context of the story (who, what, where, when, how)

Task – explain the task you had to complete, highlighting any challenges or constraints (e.g. deadlines, costs, other issues)

Action – describe the specific actions you took to complete the task

Result – close with the result of your efforts, including clear stats or figures to quantify the result if possible.

(Note: Wagstaff refers to this method as CAR, where the first point relates to Context.)

As part of your interview prep, create a pre-prepared list of responses that you can use when questioned on possible competencies or skills.

Our nerves tend to play up when we are caught unaware or have to think quickly on our feet. When you’ve already played over possible questions and scenarios in your head, you’ll be more able to respond in a calm and collected way.

You might also like to check out our previous article on how storytelling can be a powerful secret weapon when it comes to job interviews.

Engaging the interviewer by telling relevant stories that demonstrate your strengths can be a great way to make your interview more memorable and stand out from the competition.

Storytelling also shows employers your values. While having the necessary qualifications and experience are certainly important, employers are also interested in finding employees whose values are aligned with that of the business.

In an interview, you’re being given a wonderful opportunity to tell potential employers first-hand how your personal values can support the organisation’s mission and vision. Storytelling allows you to go into a lot more depth in this area, with personal or work-related stories giving insight into the core values that are uniquely important to you.

For example, you may be able to describe how overcoming a particular challenge helped you build greater resilience in the workplace, and how you can successfully apply that quality to the potential role. In this way, you can effectively demonstrate your values while building a stronger emotional connection with your interviewers.

Do all of the above and you’ll be feeling cool, calm, collected and ready to show hiring managers why you’re a valuable asset to their team and organisation. Good luck!

Tips you need to read before your next interview

At some point, all managers will be faced with an employee who is difficult to deal with, has trouble working with colleagues, or continually fails to hit their KPIs and deliver.

Knowing how to deal with these kinds of issues can be tricky. But addressing challenging employee behaviour should be a top priority for employers and managers.

It’s really important to nip any problems in the bud sooner rather than later, instead of assuming (or hoping!) that poor performance or behaviour will improve in time.

When addressing an issue with an employee, it can be helpful for managers to know the difference between performance and behaviour. Why is it so important to distinguish between the two?

Because differentiating between the two will affect the way in which you manage the situation.

Are you dealing with poor performance or behaviour?

Anna Pannuzzo, from HR consultancy Workplace Plus, explains how managers can tell the difference between a performance issue and a behaviour issue.

Telling the difference “is not easy,” admits Pannuzzo.

“Performance is generally aligned to an employee’s skills, abilities, and knowledge,” she explains.

In contrast, issues such as constantly being late, or sending an inappropriate email to a colleague, are behaviour issues.

Sometimes, an issue can be both performance and behavioural. For example, if part of your position description is to attend certain meetings, skipping out on those meetings will impact your deliverables and KPIs. In this way, an employee’s behaviour is having a negative effect on their job performance.

Negative behaviour or attitude can be trickier to address and fix than performance and skill-based problems. When individual staff members are displaying challenging behaviour at work, it impacts the organisation as a whole. In addition to stress and conflict, it can result in poor team performance, low productivity, and a negative work environment.

If left unchecked, challenging employee behaviour can also lead to higher absenteeism and staff turnover, affecting your company’s reputation and bottom line.

So what can you do to address poor performance or behavioural issues in the workplace?

Whether it’s performance or behaviour, it’s vital that employers and managers deal with it, quickly and professionally. Managers need to identify the expectations of what’s required, have a discussion and provide feedback if things aren’t being delivered accordingly.

Of course, being in a management position doesn’t mean that you’re instantly an expert on knowing how to raise issues with staff or give critical feedback. But rather than avoiding this part of your job, it’s important to get it done. In this way, leadership comes with a price – and a significant part of that price is the responsibility to give feedback, coach and address the performance of any team member that does not measure up to expectations. Doing this with your employees is also an opportunity for them to grow and learn.

The first step is to get it clear in your head whether the employee’s actions are coming from a performance or behavioural issue. This is a really important step to take before you can proceed to manage the problem.

If it is a skills issue, and therefore performance, then you’ll need to think about providing further training to your employee. You might also consider a mentoring or coaching solution. There may be limitations with inadequate tools, or software, or other problems with the workplace environment – these can then be reviewed and appropriately addressed. Similarly, if an employee is struggling to meet deadlines because of limited time, restructuring work tasks could be a solution. In all of these scenarios, you can see that it is not the behaviour or attitude of the employee that is the problem.

In terms of misconduct, or behavioural issues, this can be harder to address and fix. Ensure that you have a current position description that clearly outlines the duties of the position and the performance and behavioural expectations of the job. It’s important to have this serious discussion with the employee about their behaviour, so you can then identify a way to resolve it and come up with strategies to improve the situation.

In all cases, it’s also important to acknowledge that an employee may have personal or health problems that are affecting their ability to deliver. If so, Employee Assistance (EAP) counselling may be a good solution, to get to the bottom of the problem while providing your team member with the help they need.

If you’re looking for more guidance on this topic, there are plenty of courses on the Go1 platform that will help you better understand employee behaviour and give you the confidence you need to address any issues before they get out of hand.

When addressing an issue with an employee, it can be helpful for managers to know the difference between performance and behaviour. We'll explore the difference between employee performance and behaviour.

The difference between managing employee performance and behaviour

Multiple industries, including construction, medical, chemical, process manufacturing, automotive, and aviation must follow compliance laws. The purpose is to ensure businesses operate safely and efficiently. In addition to keeping workers safe, compliance is what helps different types of companies perform at an optimal level.

The question becomes when you should launch compliance training programs.

Whether you recently started a new business or have an existing company without any compliance training programs already implemented, you do not want to wait to start planning. The longer you go without providing your employees with the appropriate training, the more you expose your business to risks.

Keep in mind that setting up even one program does not happen overnight. It takes research and careful planning. Start by organizing a team to determine which training programs workers need to complete for your specific industry. Ultimately, these programs would apply if you have a publicly regulated business and have employees who work under stringent regulations.

It can take up to three weeks to gather all the pertinent information needed, another week to choose the appropriate online courses, and then 2-3 weeks for final planning. During this process, the goal is to understand the specific risks that your company faces, allowing you to select courses that address each of them.

The key to choosing online training courses is to have the information you need about compliance issues so that you can make a well-informed decision. As part of this, determine if you require every employee to go through training or select departments that are exposed to risk. Remember, compliance is not just about safety but also efficiency. Therefore, training covers multiple topics, including manufacturing processes, chemical handling, human resources, social media use, working with government agencies, and much more.

With all the necessary information gathered, now comes the fun part of selecting the required compliance training courses. When you deal with a reputable source, you can find compliance training on virtually anything you need. One particular company offers courses created and often presented by either industry or compliance experts. Also, because these courses generally take 30 minutes to an hour to complete, there is no disruption in business operations.

The Benefits of Compliance Training Programs

Newly Hired Employees – You can make compliance training mandatory as part of the orientation. Before starting official work, the new hire should take the required courses. If you have a group of new employees, you could have them all complete the training at the same time.

Existing Employees – The way you set up compliance training will depend on the number of workers you have. For a small business with 5-10 employees, you could have one individual at a time complete one or more courses to avoid disrupting workflow. For a large organization of 50 employees or more, you might consider setting up groups of 10 who can take the training together.

Hefty Fines – If enforcers of compliance laws find that your business is non-compliant, you could face hefty fines.

Insurance – Being non-compliant also puts your company at risk for either paying significant insurance premiums or having your current provider drop you.

Contracts – You know all the contracts that you and your team worked so hard to secure? If not compliant, there is a good chance of having them become unenforceable. In other words, all the hard work was for nothing because of invalid contracts. In addition to that, you could lose those customers and end up with a damaged reputation.

Tax Liability – There are even tax liability issues when non-compliant.

When should you plan to launch your compliance training programs?

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