As 2018 draws to a close, we thought we’d look back at some of the highlights of the past year – it’s been a very busy and exciting time for the Go1 team!

Here’s a little of what we’ve been up to throughout 2018.

Go1 Recognised in Top Startup and Business Lists

This year we were very excited to see Go1 named as one of the top 20 outstanding Australian “Businesses of Tomorrow”, from 200 businesses selected by Westpac for 2018.

The companies were recognised for their vision and drive to help shape the nation’s economic future, with this year’s applicants demonstrating the scale of movement of the Australian economy into a digital world.

“We are thrilled and honoured to be named in Westpac’s Top 20 Businesses of Tomorrow,” Go1 co-founder and CEO, Andrew Barnes, said.

2018 also saw Go1 ranked 12th on LinkedIn’s annual Top 25 Startups list.

This list honours the most sought-after startups where professionals want to work and stay in Australia and is derived from a blended score looking at factors including interest in the company, engagement with employees, job interest and retention.

“We’re excited to be included in this list alongside all of these great companies. The list really shows the strength of the Australian startup ecosystem,” said GO co-founder and CGO, Dr. Vu Tran.

Helping Companies Improve their Learning Culture

Throughout the year, we partnered with many businesses to help them improve the way they deliver and manage their employee training.

We teamed up with Claim Central, to help them deliver effective employee training with a cloud-based learning platform that all staff can access, regardless of geographical location.

We also helped Mid-Cape Home Centers to fulfill all of their training and development needs with Go1 Premium, with pre-built content a very important feature for the company.

And we provided Discover Goodwill with the perfect solution for the company’s learning needs, allowing them the freedom to create their own content and deliver it to staff easily and effectively.

Working with ALARA, we were able to provide staff with an onsite, one-day first aid training course through our newly launched Training Assist – the easier way to source, book and deliver training.

We look forward to sharing more case studies with you in the new year, so you can see first-hand how Go1 is helping companies to deliver improved learning to their teams.

At Go1 we believe in bringing the learning community together so that we can all share our knowledge and help everyone to improve the way that they learn and train their team.

In July, we held the first of our Brisbane Learning & Technology Meetups, with some of Brisbane’s best learning content creators speaking about how they go about creating effective learning content.

We followed this up with our inaugural Melbourne meetup, which focused on ‘Content Curation vs Content Creation’ and which is the better option.

Our meetups are for learning and development professionals who want to discuss best practices, strategies, and innovation in learning design, delivery and instructional technology.

We'll be hosting more meetups in Brisbane, Sydney and Melbourne every quarter in the new year and invite you to get involved in the conversation. You’ll be sure to walk away with some fresh solutions that you can start applying in your workplace straight away!

At Go1, we’re continually making improvements and updates to the Go1 platform, to make life easier for you – and your learners.

Throughout the year, we launched a stack of new tools to help you save time and streamline the way that you deliver learning material.

As we’re wrapping up 2018 and entering 2019, we will be making more exciting changes to the Go1 platform including:

New monthly Admin emails to support your need for data on user activity.

Changes to how Go1 will be able to support you.

Training Assist: showing you how you can pair your Go1 online learning with face-to-face training.

Remember to keep an eye out for regular updates to the platform and enrol in the Go1 webinars where we walk you through our latest features.

Thank you for reading and sharing our highlights from the year – it's been a big one and we're looking forward to an even bigger 2019.

We'd like to take this opportunity to thank all our customers, partners, readers and followers for your ongoing support throughout the year.

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As 2018 draws to a close, we’d like to thank all our readers and followers for your ongoing feedback and engagement throughout the year.

We’ve covered many exciting and interesting topics over the past year on the Go1 blog, exploring all aspects of learning and development.

To close out the year, here’s a look back at the top five most-read articles of 2018!

#1. Building Rapport with Customers Through Customer Service

There’s an old saying that customers first buy into the person and then into the product.

That’s why it’s important to know how to build good rapport with your customers.

It’s no good having the most up-to-date tech gear, fancy coffee machine or cool open-plan office – if your business doesn’t deliver on customer service you’ll find it hard to stay ahead of the competition.

This article looks at how building rapport can bring big benefits to a customer service scenario.

When people have a solid rapport, communication and ideas are able to flow easily. They feel ‘in synch’ with each other and are likely to have a good understanding of where the other person is coming from.

Being on the same page as your customers is an important step in meeting their individual needs and finding the best solution for them.

So how do you make sure that you’re able to build rapport with your customers?

In business, you can’t afford to be indecisive.

Decision making is an important skill you’ve got to have if you want to progress. It doesn’t matter what industry or role you’re in, you will always use decision making in your everyday working life.

In this article, we discuss how decision making is a skill that you can master with effective training.

Over time, you can learn more about the thought processes involved in decision making, to become more adept at identifying problems and analysing different solutions to find the best outcome to move forward.

When you know the process of decision making, you can become more efficient in the workplace, encouraging innovation that leads to new products and services and milestones.

 Find out more about using decision making to boost your career.

#3. Why You Need to be Monitoring Employee Professional Development

Have you recently invested in professional development training for your staff? That’s great.

But how do you know if you’re getting a good return on this investment?

This article looks at how and why you should be monitoring professional development across your organisation.

Professional development programs aim to improve staff competencies and increase productivity, while helping team members set goals for their career.

Improvements in technical skills can often be measured quite easily, in tangible figures and numbers. Productivity itself is a very good indicator of the success of your company’s training methods, allowing you to see if your training program has been effective.

If you’re not sure how to measure the professional development of your employees, this article will link you to the popular Monitoring Performance and Professional Development course.

In this online course, managers will be shown the steps they need to take to properly monitor and track employee training. You’ll learn how to analyse each team member’s past performance, to identify strengths and challenges before setting goals and plans for personal improvement.

Check out the full article and online course here.

#4. The Facts About Sexual Harassment in the Workplace

In this article, we presented you with some clear facts about sexual harassment in the workplace.

Some people are still unsure of what behaviours and actions constitute sexual harassment. Or how prevalent it is in Australian workplaces.

Would you know what to do if you saw someone being harassed at work? Or if you experienced it yourself?

Reading this article will help you understand more about sexual harassment, with important steps you can take to address this issue within your own sphere of influence.

All organisations should have clear policies in place around any form of bullying or harassment. These policies must define what sexual harassment is, outlining unacceptable and inappropriate behaviours, as well as the consequences employees will face from those actions.

Regardless of whether someone is staring inappropriately, making sexually suggestive comments, telling inappropriate “jokes” or subjecting you to unwelcome physical contact – all of these examples are considered sexual harassment and are behaviours that are completely unacceptable in any work environment.

Take a minute to learn the facts about sexual harassment so you can work to create zero tolerance in your organisation.

#5. Why Non-Verbal Communication is So Important in Business

Rounding off the list, we looked at the important role of non-verbal communication in business.

Did you know that around 75 percent of communication happens through non-verbal signals?

Whether we like it or not, our facial expressions, gestures, movements and even posture are conveying a story to our audience. We use non-verbal signals all the time – whether it’s something we agree with or don’t agree with, our bodies are telling the story for us.

In addition, there’s a lot we can read from other people’s non-verbal signals, which can help you understand more about them and even what they aren’t saying directly to you. Very handy in the workplace!

This article looks at the three ways we communicate in business – using verbal, written and non-verbal signals. Each one of these methods is an important way to talk to others and share your views and opinions.

Of course, you have complete control over what you say to another person, as well as what you write down. But, non-verbal signals are very different. This is something we aren’t always aware we’re doing.

Learn more about understanding body language in the workplace.

We hope you enjoy these five articles and look forward to bringing you more in the new year!

Happy reading, and happy holidays, from the Go1 team.

Go1's online corporate training library has added value to many businesses in different ways. For our small business customers, Go1 is easy to implement and an assured way to reduce your HR compliance risk. The extensive learning library, can increase your staff retention rates and their skill-set! The learning platform was designed with our user in mind, the platform is intuitive to use, the administrative overload is low and it it is easily integrated into your business workflows. If you are new to Go1, continue reading to understand our tips for getting the most out of Go1. 

Our top tips for small businesses using Go1: 

 As a Premium subscriber, you can access the extensive compliance content library for free. Whatever your needs are, feel confident Go1's verified online courses will reduce your compliance risk. All Premium content is regionally grouped and updated if/when any detail becomes outdated, it is these little details that minimises the Administrative work for small business owners, making Go1 easy to use. If you’re a small organisation it takes one click and a search of your staff members name to assign your selected courses to your staff.  Staff can keep track of the training assigned to them, using their individual learning dashboard.

 A subscription to Go1 unlocks access to more than just compliance content for your business. Once you've managed the compliance content side of e-learning, encourage your staff to make the most of what else they can learn using Go1. All staff in your business with a Premium account can Explore and freely access the Premium library.  We have courses that can address common employee skills-gaps in Microsoft, or let your staff extend themselves by choosing to learn how to use Adobe Photoshop - the options are endless!

 Need help choosing compliance content? We suggest you checkout Biz Library's extensive HR Compliance content (available in Premium). 

If you already have a HRIS, or user management application, connect your applications to save yourself time. This means you can control user accounts on one system, whilst keeping your Go1 learning management system up to date. We do support data-feeds from HR systems into Go1. 

 Or if you are a Xero user, we have developed a user integration to push data from Xero into Go1. The Go1 and XERO integration is intuitive to use; with only a few clicks you can import your staff information (name and email) from Xero into the Go1 platform. This saves you the time of creating new users, and makes it easy to assign them training from the content marketplace. 

Communication tools are important but often costly for small businesses. Go1 offers you another means to share your own business material with multiple employees. Go1 has the features to track informal knowledge sharing and general corporate information via content uploads in courses, so we suggest making Go1 a learning and information repository for your staff. Allow it to be accessible by all (or certain) staff based on the parameters you set in a group/or sharing to the whole organisation, making the social learning process more accesible in your organisation. We've found especially for regionally dispersed staff, having the ability to make a recording or notes available from a meeting, event or conference makes your jobs easier.

Get the help that you need when you need it with our friendly customer support team available via our live help service. With offices all over the world, Go1 is happy to support you to maximise the success of your platform. 

*This post was inspired, by the release of the Go1 to the Xero Add-on Store. We want to help Small Business Owners understand how Go1 can streamline their Human Resource Management, so it becomes part of their day-to-day business activities.  

Getting the most out of Go1: small business edition

Totara and Go1 are pleased to announce the release of Totara Learn, which is creating a single, comprehensive training solution for organisations worldwide.

The partnership unlocks a new learning and administrative experience for customers of Totara, by making Go1's compliance, professional development and general training marketplace available directly from the Totara platform. The partnership will see Totara Site Administrators and Content Creators be able to experience and explore the Go1 content library and then develop new courses or supplement existing courses with content selected from the marketplace.

By enabling the Go1 content marketplace in Totara Learn, users will benefit from:

Simple set-up, it takes only one click to activate the content marketplace

Users can access content settings to create a Custom Collection of content, most relevant to their organisation

Helpful search filters that make it easy and quick to explore the content marketplace

A detailed course overview feature enabling users to view an outline of each learning item before they use it in their course

Totara users can feel confident in the accuracy of the Go1 content, with the SCORM based content updated automatically by its expert course authors, saving administrators time updating content and ensuring users are always compliant.

Early this year, Richard Wyles, CEO of Totara Learning, highlighted the value users will experience through the partnership which, "makes it easier and more convenient to access a large library of e-learning content that can be curated to the specific needs of your workforce, or your business outcomes, all through our Totara Learn platform.”

Totara Learn, includes the Go1 content marketplace natively installed in all v12 platforms and v10 and v11 when updated. Look out for a notification within your Totara platform, prompting you to activate a Go1 trial or sign up for a trial here.

A Go1 Premium content subscription will allow you to enrol in over 5000 content items created by industry-leading providers, alternatively, access the 150,000 free and pay-per-use courses in the marketplace.

Go1's Marketplace is now available for Totara Learn users

Have you ever attended a conference, symposium, or some other business event where the guest speaker captivated the entire audience from the first word they spoke? Some people have a natural gift when it comes to giving presentations. However, others struggle to some degree. If you fall in the latter category, you can learn how to get over stage fright to make every speech incredible.

If your career’s success depends on you communicating ideas in a clear and compelling way, it’s essential that you overcome your fear of public speaking. People in businesses of all sizes and industries give presentations on a consistent basis. As an excellent speaker, you can promote ideas, grow your business, encourage people to take specific actions, and advance your career.

Physiology – When someone feels threatened, the autonomic nervous system automatically responds by making it difficult, if not impossible, to perform comfortably.

Thoughts – Has someone ever said to you, “You’re overthinking things?” That’s what happens to some people when speaking to an audience. They begin to question their abilities, causing them to feel inadequate as a speaker. The outcome is a poor performance.

Situations – Certain situations also have an impact on public speaking. For instance, if you have little experience, give a presentation to an audience consisting of high-ranking members of a corporation or industry experts, plan to share new ideas, or ask the guests to complete an evaluation of your speech, there’s an excellent chance you’ll feel more intimidated and scared.

 Skill Set – Having excellent skills in the subject of the presentation will make you feel confident and in control. On the other hand, if you plan to address a topic that you know little about, you might begin to feel fear creep up before, during, and even after the speech.

The best way to add value to your presentation is by telling a story about a topic you believe in and understand. If necessary, you can make a copy of any PowerPoint slides to have in front of you or use a laptop that no one sees.

A lot of speakers use PowerPoint as part of their presentation. Unfortunately, they make the mistake of creating slides with too many colors, fancy fonts, graphics, and animations, which distract from the message. With an exaggerated design, the audience will focus more on trying to decipher the slides than on the topic itself.

Guests who listen to a dry and dull presentation hear, “Blah, blah, blah,” especially when it includes a significant amount of mathematical or technical data. For those types of presentations, humor is an excellent way to lighten the mood. For instance, if you use a long technical word, look at the audience and say something like, “I know, I don’t know what it means either,” followed by explaining it.

When you put your heart into giving a presentation, wonderful things happen. However, if you don’t believe in yourself, the company you work for, or the product or service it offers, you’ll never persuade anyone in the audience to believe, too.

A small number of people can talk to a large audience and roll off information without ever rehearsing. However, the majority does not spend time going over and over their presentation before the event. Rehearsing is not about learning every word of your speech verbatim but instead becoming comfortable with the subject matter and the way you tell a story.

Not smiling while giving a presentation makes attendees feel uncomfortable, which causes them to disengage. Not only will you feel more confident speaking to people when smiling, but you’ll also put the entire room at ease. During your rehearsal time, make it a point to focus on smiling.

Every person who speaks before a group hopes everything goes according to plan. Often, it does, but not always. Being ill-prepared for the unexpected is another common mistake that public speakers made.

As Albert Einstein said, “In the middle of every difficulty lies an opportunity.” If something goes wrong during your presentation, don’t let it frazzle you. Instead, make light of it and learn from it to avoid the same situation the next time you speak before a group of people.

Even the 75 percent of people who don’t struggle with the fear of giving presentations experience some level of anxiety. Especially when standing in front of strangers, that sensation is normal. Therefore, don’t beat yourself up if you find it hard to speak at a business event. Whether you have only slight stress or a bona fide fear of speaking, you can turn things around by knowing how and acting accordingly.

Unveiling the professional speaker inside

Are you ready to take control of your career success? The following strategies will help you do just that. Although it takes time to hone presentation skills, as you apply these lessons, you’ll quickly feel more confident. As a result, you will deliver killer speeches.

For you to give a compelling presentation, you must have extensive knowledge of the topic. Conceptualization and framing are the two most critical parts of preparing to give a speech. Rather than a “speech,” tell a story.

When giving a presentation, use real-life scenarios, metaphors, and narratives. The goal is to take the audience on a journey. It’s also vital that you develop a strategy for starting the story and ending it. An excellent way to do that is to learn as much as you can about the audience and their knowledge of the topic.

Ultimately, you want to quickly introduce the subject, explain why you’re passionate about it, and then convince the attendees why they need it, as well. Instead of trying to cover every detail, give the guests specific examples. That way, you don’t lose their interest.

You want to take advantage of the intelligence of the attendees by allowing them to draw their own conclusions. For instance, you could present a specific problem, followed by describing methods of identifying a solution. As you go through the process, the audience will have an “aha” moment that immediately shifts their perspective in a way they’ll never forget.

With framing complete, you can move on to planning your delivery. As mentioned earlier, avoid a teleprompter at all costs. Along with that, never follow bullet points written on cards. Instead, learn your story, so you can present in a personalized way that resonates with the audience.

You want to speak from the passion you feel and the knowledge you have of the topic, so it draws people in. Speaking naturally is a far more convincing method. Look at the motivational speeches given by Nick Vujicic, a man born without arms or legs. Instead of feeling sorry for himself, he inspires others through his storytelling and humor.

Nick doesn’t use a screen, teleprompter, or notes. Instead, he talks to his audience as though they’ve all been friends for years. Even if you give a sales and marketing presentation, don’t waste your time learning your speech word by word. All you need to do is believe in the product or service and tell a story honestly and naturally.

Remember, if you genuinely have a passion for the subject matter, there’s no need to memorize anything. Even if called upon to speak before a group at the last minute, you’ll have no problem. Again, it takes a little time to develop that skill, but if you focus on delivering the presentation with authenticity and meaning, you’ll succeed.

The way you present yourself on stage will significantly impact the message and how people receive it. If you feel nervous or scared, it’ll show in your physical actions via pacing, speaking too quickly, tapping your foot, and so on. Appearing antsy on stage is a prime example of why rehearsing your speech ahead of time is so critical.

Shifting your weight or swaying from side-to-side while giving a presentation is incredibly distracting. Instead of hearing your story, the only thing the audience can focus on is what you’re doing with your body. As part of rehearsals, stand before a full-length mirror, so you can watch yourself and make corrections.

There’s nothing wrong with walking around a stage during a speech if it looks natural. If you struggle with this, the better option is to stand still behind a podium or sit on a tall chair. Hand gestures are something else to consider. You can use motion to emphasize a statement, but be careful not to overdo it.

Making eye contact with people in the audience is one of the most crucial physical acts you can do. As stated, you want people to feel as though they’ve known you for years. One choice is to look at different people in the eyes as you give a presentation, putting them at ease and helping them engage. To the attendees, it’s as though you’re talking directly to them, personalizing the speech.

If some of your nervousness rears its ugly head, laugh it off. For example, if you stumble on a sentence, instead of feeling embarrassed, you could say, “Sorry, I’m a little nervous.” Acknowledging how you feel will go a long way in helping the guests relax and connect because you’re human. Showing vulnerability is actually a powerful way to win over the audience.

If you plan to use any technical device during your presentation, make sure you have the right equipment, hire an expert to handle it, and go through a practice run. With so much advanced technology at your fingertips, you can wow the audience — but only if everything works.

Whether using PowerPoint slides, illustrations, or photographs, you want to make a dramatic impression. Visual aids add another dimension to presentations. If you are talking about a type of machinery and how it works, create a slideshow that describes the various components and a video to show the audience how it performs.

A lot of people who give public speeches do not allow imagery to tell a part of the story. By building silence into the presentation, the product or service speaks for itself. Talk about a powerful effect.

Keep videos relatively short, preferably no longer than one to two minutes. Keep in mind that you can use several 30-second video clips throughout the presentation to support the message. However, you’ll quickly lose the attention of the audience if you show one long video. Most importantly, avoid self-promotional videos. In other words, never show a news station interviewing you, as guests will find it a huge turn-off.

Now, it is time to put it all together. Whenever possible, give yourself four to six months to prepare. During that time, you can brush up on existing skills and learn new ones.

As an example, if you want to give a PowerPoint presentation but you haven’t used it for years, you can sign up for online training. By using a reputable Learning Management System (LMS) platform, you’ll discover courses for beginner, intermediate, and advanced users.

You can also complete a variety of courses developed and often taught by industry leaders on how to become a powerful presenter. With almost endless possibilities, online training is an excellent way to prepare for the presentation of a lifetime.

Along with using different mediums for learning and honing skills, take time to practice in front of family and friends. When finalizing your presentation, use a test audience of people you trust to provide honest feedback. You might even gather a few coworkers who are familiar with the topic. Instead of feeling scared, become more experienced by practicing. Another choice is to take a video of yourself. Then, honestly critique your voice, physical movements, and, of course, the story itself.

Go1, a leading LMS platform, offers an abundance of training courses that will help you become a successful presenter. You can choose a variety of topics via video, iPod, and articles. We have competitive pricing and offer superior support when needed.

Getting over stage fright: a key to making a presentation great

Have you ever turned up to a new job, all excited for your first day, only to find yourself feeling more than a little lost by the end of the day?

Unfortunately, many companies really let themselves (and their employees) down when it comes to onboarding, believing in more of a ‘sink or swim’ approach for new hires.

Onboarding is a really important part of your business operations, helping new team members to become acclimatised to their working environment and to welcome them into the fold—all while providing them with the information and resources they’ll need to do their job and do it well.

After investing so much time, money and energy into the recruitment process, it seems odd that so many employers seem to drop the ball by failing to establish a proper onboarding process. But it happens more often than you might think.

With initial impressions of a company being formulated during those all-important first few days on the job, these early days are a critical time for both employer and employee as it allows each party to consider whether the partnership is an ideal fit. After all, new employees want to be sure that a company is a good fit for them, as much as they need to be a good fit for the company.

A good onboarding program should provide a new staff member with practical, easy-to-use tools and training to transition smoothly into their new job. But there’s so much more you can do to help new employees learn about their position and the organisation than just sending them to a one-day orientation course to read over corporate documents.

Here, we look at some important factors for employers to consider when developing their onboarding program, so you can welcome new employees to your company in the best way possible.

According to Aberdeen Group, 69% of best-in-class organizations begin the onboarding process before day one.

Onboarding should start as soon as your new hire receives their official offer of employment. Have your HR and payroll teams communicate with new hires to welcome them on board. This way, new employees are able to better focus on the job at hand, rather than wonder about how and when they’ll be getting paid.

Make sure you have a clear workspace set up for your new team member before they arrive, with basic stationery items and any other tools that could help them in their role, such as copies of organisational charts, relevant contact details, corporate style guides and so on.

Your organisation no doubt also has an internal messaging system, social networks, wiki pages and video-conferencing systems, to help team members connect and collaborate. Ensure each new hire can access these and becomes familiar with them.

You can also make onboarding more engaging for individuals by making sure you tailor the process to each new staff member.

Personalise and customise the onboarding process by including details that are specific to each person’s job description and team. For example, not all staff need to know the same skills or the same selection of company policies. There’s nothing worse than starting in a new role and being forced to scroll through endless screens of HR policies when they don’t even apply to your job.

With this in mind, make sure you’re only giving new hires training in the policies and procedures that are relevant to their position description. Otherwise, they’ll very quickly become disengaged from the training materials.

If you’re a manager or supervisor, always take the time to greet new employees in person and introduce them to the entire team—whether or not they’ll be working with each directly—so they can feel part of the group and more at ease in their work environment.

And while it may sound less important, small thoughtful gestures such as providing new hires with their own company coffee cup, branded water bottle or T-shirt show that you’ve taken the time to warmly welcome them into your team. People notice and appreciate these kind actions and attention to detail.

One of the things employees value most is the opportunity to enhance their careers. People need to know that the company they’re working for is committed to their professional development, as much as they’re committed to the job.

It’s important to recognise that your company’s onboarding process will be the first taste of training new hires will get from your organisation. The amount of effort put into onboarding speaks volumes about the amount of effort your company will put into its staff in general.

Within your onboarding program, provide information on how you plan to train and develop staff throughout their employment with your company, so new team members know the importance you place on their professional development.

Think of onboarding not only as an overall training system, but also as a chance for you to show how well you engage with your staff and how much energy you’re willing to invest in them.

Onboarding: end-to-end guide to introducing new staff to your business ASAP!

Stepping into a leadership role is always exciting, but you might also be wondering if you’ve got what it takes.

After all, what makes someone a great leader?

Some managers are certainly more successful than others when it comes to inspiring other people and making them want to work hard and to their full potential.

Think back to a manager you’ve had in the past who made a real difference to your life and professional development. Now think about what made this person different from other bosses you’ve had throughout your career.

When it comes to great leadership, we see certain characteristics and skills appearing over and over again – traits and skills that make for a winning combination.

If you’ve recently been promoted to a management position, you’ll want to start thinking about developing these leadership skills for yourself.

Here, we’ll look at some of the key traits and skills found in great leaders and how you can start building them into your own skill set.

Aprille Trupiano, international business and leadership coach, believes there are five core elements that combine to make great leadership.

She recommends focusing on the principles, rather than the tactics, that will make the difference between being a good leader and an all-out great leader.

With Trupiano’s approach, when leadership principles are instilled and practiced, the tactics arise as natural behaviours.

Trupiano puts forward the following 5 C’s of Leadership:

Demonstrate CHARACTER: do what you said you’d do, when you said you’d do it, and do it with excellence even if (and especially when) nobody is watching.

Live your COMMITMENT: create a clear vision statement for your life and your business that inspires you and encompasses your highest values and priorities.

Express COURAGE: act courageous even when you feel it the least. Only when you act in the face of fear do you validate your true bravery and boldness.

Radiate CONFIDENCE: remember that you bring unique gifts, talents and skills to any business equation that no one else could possibly bring.

Voice your COMMUNICATION: say what needs to be said – even when no one wants to hear it--or better yet, when no one else is willing to say it.

When reading through Trupiano’s list, you’ll notice that the 5 C’s relate more to a person’s character traits and inner qualities, rather than certain technical skills or accreditations.

This is because being a good leader requires very high-level soft skills.

Soft skills are more about an employee’s character traits and qualities, for example, attitude, work ethic, problem solving abilities, empathy, communication and collaboration.

It’s these abstract skills that can really help a leader to succeed. In a management position, high-level soft skills will help you:

Encourage the team to work toward shared goals

Foresee (and resolve) problems and issues within the team

Establish a profitable strategic direction.

If you’re keen to become a great leader, improving your soft skills is one of the best ways you can set yourself apart from the rest of the pack.

Of all the soft skills, listening is particularly important to leadership.

When talking about strong leaders, we often make mention of highly skilled public speakers – leaders who know how to motivate and encourage teams with their powerful words.

While certainly, strong public speaking skills are highly valued in any leader, listening is also an incredibly important and underrated skill for effective leadership.

All managers have a responsibility to listen to their staff – to understand their individual perspective, provide support and professional development, and act as an effective link between employees and upper management.

As Taylor Berens Crouch, doctoral candidate in clinical psychology says, “if we’re trying to lead people in a direction that they want, it’s absolutely necessary that we understand people’s desires and perspectives and thoughts, and listening is necessary to get that information.”

If you’re a manager or employer, you’ll find that being a good listener will turn you into a far better leader.

While it’s important for individual managers to work on improving their skill sets in this way, it’s just as important for employers to provide effective leadership training.

In many companies, managers learn a lot of what they need to know while on the job. But if you want to encourage great leadership, you need to foster the right learning culture with proper leadership training.

In this way, you can help empower managers with the tools they need to succeed in today’s complex business environments.

Ray Carvey, Executive VP of Corporate Learning at Harvard Business Publishing, says that the focus of leadership training now must be on “preparing leaders to anticipate what’s coming next so they are ready to act. They must be plugged into their customers, competitors and markets, and be comfortable making decisions, even in the face of ambiguity.”

As Humphrey suggests, “the raw material that you and your company need to move forward together lies in the hearts and minds of those around you.” Strong leaders are able to successfully draw that raw material from their employees, for the greater good of the organisation.

Looking for ways to help your managers improve their leadership skills?

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More than likely you’ve heard the word “HIPAA” but still don’t fully understand what it is and why it’s such a big deal. HIPAA is the acronym for the Health Insurance Portability and Accountability Act established in 1996.

In basic terms, it requires your organization and employees to keep all information about your patients confidential, regardless of the medium including paper, oral, or electronic device.

For starters, HIPAA consists of five different titles, each playing a distinct role in the overall protection of someone’s personal information.

Title 1 – This title is what regulates the availability and access to healthcare plans, as well as the renewability and portability of coverage. In other words, for someone with a pre-existing condition, this title regulates the way group insurance plans handle him or her.