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Retail Success Factors: Service Excellence & Future Trends (APAC)

Health and Safety

Retail Success Factors: Service Excellence & Future Trends (APAC)

Getting someone to buy from you is way harder than making them pop into your store to see what you’re offering.

So, how do you get people to shop around?

Retail customer service is the name of the game. And it’s true for both brick-and-mortar as well as online stores. Use this playlist to help makes those sales and have your customer leave with a smile.

This playlist is curated for audiences in APAC. It highlights a diversity of courses and regionally relevant Content Partners. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum.

Level = Beginner / All.

12 Resources

  • Armed Robbery Awareness

    Armed Robbery Awareness

    20 mins

    Allara Global

  • Retail Excellence - Problem solving

    Retail Excellence - Problem solving

    20 mins

    BSI

  • Retail Excellence - Customer interaction

    Retail Excellence - Customer interaction

    20 mins

    BSI

  • Retail Excellence - The importance of rapport

    Retail Excellence - The importance of rapport

    20 mins

    BSI

  • Retail Excellence - Matching and mirroring

    Retail Excellence - Matching and mirroring

    15 mins

    BSI

  • Retail Excellence - Pacing

    Retail Excellence - Pacing

    15 mins

    BSI

  • Retail Excellence - Customer motivation

    Retail Excellence - Customer motivation

    15 mins

    BSI

  • Retail Excellence - Discovery questioning

    Retail Excellence - Discovery questioning

    15 mins

    BSI

  • Retail Excellence - Listening skills

    Retail Excellence - Listening skills

    15 mins

    BSI

  • Retail Excellence - Successful recommendations

    Retail Excellence - Successful recommendations

    15 mins

    BSI

  • Retail Excellence - Handling objections

    Retail Excellence - Handling objections

    15 mins

    BSI

  • Retail Excellence - Angry and upset customers

    Retail Excellence - Angry and upset customers

    15 mins

    BSI

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