Fundamentals of Customer Service: Who Affects Service the Most?
Interactive

Fundamentals of Customer Service: Who Affects Service the Most?

BizLibrary
Updated Feb 05, 2019
Welcome to the "Fundamentals of Customer Service" version of the "Performance Excellence" video series. This is the eighth video lesson in a series of eleven, and it discusses how your service personnel can't be your least valued, lowest importance, lowest status, least trained, lowest-paid people because they are making the most contact with your customers. You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization -- and within your extended enterprise of vendors and partners -- knows that you deliver great service. This series will help you provide the best service possible, whether you are a supplier or a customer.
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