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Fundamentals of Customer Service: Customer Lifetime Value
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Updated Feb 05, 2019Welcome to the "Fundamentals of Customer Service" component of the "Performance Excellence" video series. This is the tenth video lesson in a series of eleven, and it discusses how the small choices you make now could potentially cost you a lot of money down the road, as well as how keeping customers coming back is extremely important to your success. You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization -- and within your extended enterprise of vendors and partners -- knows that you deliver great service. This series will help you provide the best service possible, whether you are a supplier or a customer.
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