Fundamentals of Customer Service: Customer Lifetime Value (Part 10 of 11)
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Fundamentals of Customer Service: Customer Lifetime Value (Part 10 of 11)

BizLibrary
Updated Sep 04, 2018
Welcome to the "Fundamentals of Customer Service" component of the "Performance Excellence" video series. This is the tenth video lesson in a series of eleven, and it discusses how the small choices you make now could potentially cost you a lot of money down the road, as well as how keeping customers coming back is extremely important to your success. You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization -- and within your extended enterprise of vendors and partners -- knows that you deliver great service. This series will help you provide the best service possible, whether you are a supplier or a customer.
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