Dealing With Angry People (Part 2 of 5): Unavoidable Truths
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Dealing With Angry People (Part 2 of 5): Unavoidable Truths

Welcome to our "Advanced Supervisor" series on "Dealing With Angry People." You have to know how to deal with angry people. And you need to do it without getting angry yourself, which is no easy task. Like anything else, it’s something you can learn to do … and do well. This is the second video in a series of five and covers the truths of an angry person and how to deal with the situation rationally. The series list is included as a reference to the suggested viewing order.
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