Welcome to our "Advanced Supervisor" series on "Dealing With Angry People." You have to know how to deal with angry people. And you need to do it without getting angry yourself, which is no easy task. Like anything else, it’s something you can learn to do…and do well. This is the fourth video in a series of five and discusses the ways, as a management representative, to deal with and act professionally in a heated situation. The series list is included as a reference to the suggested viewing order.