Welcome to our "Advanced Supervisor" series on "Dealing With Angry People." You have to know how to deal with angry people. And you need to do it without getting angry yourself, which is no easy task. Like anything else, it’s something you can learn to do… and do well. This is the fifth video in a series of five and talks about the root causes of angry people and the right steps to take when the situation gets taken to a threatening or abusive level. The series list is included as a reference to the suggested viewing order.