It is a fact that, for all well performing organizations, developing employees isn't just a HR problem anymore. It is an organization-wide strategic challenge directly tied to overall organizational performance and growth. However, the subject is so hard, convoluted and filled with deep change that most people find daunting just to start thinking about how to tackle it.

Let's take an example close to my heart: Customer Service. How would you develop your Customer Service Team to be among the top in the world? One that consistently promotes excellent service as well as lasting positive memories at every customer interaction? The basis for everything is the organizational culture. You have to properly define meaningful core values, hire people with those core values, consistently incentivize positive behaviour and set a way of measuring progress towards that objective. However these initiatives mean nothing if you don't train and constantly develop the team towards what you consider excellent customer service. They need to become experts in areas such as: how to properly listen to the customer, probing for the real problem behind complex situations, communicating in a very effective manner and with amazing rapport with each client, and easily navigating and leveraging your organization's systems and processes with the aim of creating the much sought-after positive outcome with a lasting memory for the client.

At our time and age, technology plays an important role in this. But how should you use technology to promote this deep important learning in as many people in the Customer Service Team (or any other part of your organization) as you can? Training Managers tend to gravitate between thinking in terms of instructor-led, face to face training versus online training. However, there are two larger aspects to consider before that: Structured versus Unstructured Learning. Structured learning happens in both face-to-face training and online training, and so as unstructured learning.

In structured learning, information is presented in a structured manner (live presentations, offline slides, videos, documents, books, etc.), learning activities are done as directed and assessments are applied to check if the employee has learned what has been intended to be learnt. This is the traditional approach.

Some people would argue that unstructured learning is more effective. These are the learn-on-the-job approaches and happen with the natural experiences and interactions the employee has. Examples for enabling more unstructured learning in an organization would be: to assign a peer coach or shadowing experiences, create knowledge bases and making it easy to search and access it when the need arises, job rotations, having an active online internal social network and instant messaging where everyone can help everyone, provide collaborative online spaces where information is presented as it is being developed; and actually doing the job, when employees enquire for knowledge with peers as the need arises (if the work environment is set as open and accepting).

How to take advantage of all what technology promotes in order to enable a better blend of structured and unstructured learning, and better overall training and development results?

Online Courses on Best Practices and Actual Application

Boost Course Completion on Social Networks

These are just 3 quick examples that allow for using technology to blend structured and unstructured learning in the work environment. Here at Go1, we are always thinking about the future of learning in the corporate environment and how to leverage technology to make it more effective and fruitful for both the organization and the individual. We are always internally experimenting with new ways of tackling these types of challenges. At the moment we have some very interesting internal projects (a secret for now), aimed exactly tackling and leveraging the merge of structured and unstructured learning. Keep tuned and check our blog in the future for news about it.

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Structured vs unstructured learning in the workplace

Help us to make the next Go1 release our best yet by joining our Early Release Program! Whether you are a Go1 expert or you’re new to the platform, we are looking for users who are passionate about the Go1 experience and want to help us to develop the best training programs and new features possible.

By joining the early release program, you will get the opportunity to test drive some of our exciting new features, product improvements and much more, all before it is released to the general public. You will also get the chance to provide us with valuable feed back on the platform which will not only improve your experience, but help to shape Go1 for all of our users.

To join the Go1 early release program, please contact us at support@go1.com, and we will get you set up!

We know that you already love Go1, but that doesn't mean that can't keep improving our product to make your experience even better! Each month we will be releasing new product updates that will help to improve our service and enhance your training experience.

To make things easier for you, all updates will automatically activated for you so you always have the latest tools at your fingertips.

If you have any suggestions on to improve Go1, so that we can make your learning experience as effective as possible, please let us know! [Include link to contact relevant team member]

Students can now see a list of all assessments and items they need to complete from all enrolled courses in one location.

Admin users can now create a Learning Pathway so that students can either pursue that pathway if it's a part of their role, or explore it out of pure interest.

Courses may or may not need to be done in a specific order for eg. Course A > Course B > Course C.

If it does need Courses to be completed in a specific order then it works the same way that module completion does, e.g. having completed Course B outside of the learning path should already mark Course B as complete inside the learning path.

Admins can now Import a CSV of AVETMISS information for students.

Admins can now setup dependency settings for courses, modules and quizzes, requiring students to complete Module A before being able to enroll into Module B.

Admins are now able to customise vocabularies and terms (taxonomy)

Implementation of auth0 service enabling easy configuration for SSO using services such as Office365, ActiveDirectory, Google, and many more.

Username field on sign in page is now case-insensitive

New marking options are now available for long answer questions

Students can view profile rather than only edit details

The menu has been redesigned along with other interface elements for better student user experience

Multiple display and functional improvements have been added to front facing website features

A range of speed, functional and display enhancements  have been added to the report builder

A range of speed, functional and display enhancements have been added to courses

A range of speed, functional and display enhancements have been added to workshops

A range of speed, functional and display enhancements have been to quizzes

The ability to define how many workshops apply to module completion in cases where not all modules are required for completion

If a certificate is not uploaded, 'Download Certificate' button is not displayed

Students can now see the status of all courses in their Dashboard/My Courses

Date fields now default to null rather than an obscure date

'Average' option is now available in histogram report builder

Certificates are now automatically emailed to student upon completion of a course

You can now embed an audio file to play in a quiz question

If you would like any additional information on any of the above listed features or enhancements, please do not hesitate in contacting us.

If you work for a large company that hasn't implemented a learning management system, chances are your company is not a leader in your industry. Enterprises around the world are integrating LMS at a dramatic rate.

Maybe you've only briefly heard of LMS and aren't sure how one can benefit your firm. This article will clear all that up, as we share some of the top factors that lead our clients to use our LMS.

LMS Allows You to Create an Excellent Company Culture
A strong company culture inspires innovation and growth. Everyone wants to work for a company with a great culture. That's why people are willing to take jobs for less money at companies like Google, where they can be part of a culture they believe in.
An effective way to build a strong company culture is to invest in the knowledge and training of employees. When a company can provide additional value to a person's life, besides their paycheck, it keeps them motivated and focused on the big picture.

LMS Helps Attract and Maintain Quality Staff
The most talented employees want to work for the best companies. Top performers don't stick around at companies that don't value them. Too many companies overlook this aspect and it hurts them in the long run.
Good employees aren't just looking for a big salary -- they want to work for a company that they can grow with. Just think about it, what kind of employees are you going to attract if you only compete on salary? Top performers will always have high-paying options, but finding a company that they love to work for is rare.

LMS Improves Your Competitive Advantage
Technology is evolving at an exponential rate, along with the international marketplace. Leading enterprises can't afford to play catch-up, they need to stay ahead of the curve. Traditionally, large companies have been notorious for adapting slowly, but that's starting to change.
Learning management systems allow a company to identify top performers early on and move them into senior roles quicker. This removes a lot of the office politics that typically gets in the way of identifying the best young talent in an organization. It also creates an environment that rewards performance, which is ideal for maintaining a competitive edge.

LMS Makes Compliance More Convenient
In many industries compliance is a necessary evil. But that doesn't mean it has to be as much of a hassle as it usually is. By implementing a LMS your company can store all of its compliance training materials in one place, you can set timelines for completion, and it takes the hassle out of creating reports.
Moving forward, compliance through LMS will be standard due to its ease of use and saved labor hours. No company would ever want to return to the old way of handling compliance after using a solid LMS. Quite the opposite actually, the market for LMS is rapidly expanding due to increased demand. Is your company on board yet?

The general disdain for Blackboard among students and professors is well-known. Being the major player in the LMS world led many universities to select them by default. But the landscape has changed in recent years and forward-thinking universities are finally moving on.


It's easy to jump on the bandwagon and bash the company at the top, but sometimes the criticism is justified. In this case, Blackboard's product simply sucks and the people have spoken. Blackboard's reluctance to evolve presented a valuable opportunity for competitors -- one that several have capitalized on.

Browser compatibility issues
One of the biggest complaints for years was the lack of compatibility with Chrome. While Blackboard has done their best to remedy this, many users still report random bugs when taking quizzes in Chrome. You'd think they would be motivated to fix this by now, after all, Chrome is the most widely used web browser today.

A clunky interface
Ten years ago all interfaces were clunky. But we've come a long way since then and sadly, Blackboard hasn't. Despite being one of the most requested updates, Blackboard has yet to implement a drag n' drop feature.
Overall the system feels very slow and rigid, like an old PC. Users complain of too many warning screens and required steps to handle basic tasks, such as moving an item from a folder to subfolder. Newer LMS are smooth and operate like you would expect software in 2015 to run.

Blackboard isn't intuitive
Perhaps the best thing about every new software program and tech gadget that's been released in recent memory is their intuitive nature. Unfortunately, Blackboard never got the memo about this trend.
Changing available options for students requires a number of "switches" that are not intuitively laid out. If you don't get the right combination, that particular feature doesn't work at all. The process can be tedious to say the least.

Doesn't prevent cut/paste in quizzes
Alternative LMS wised up to this quickly. Counting on the honor system for not sharing quiz answers hasn't proved to be reliable, which is why other programs don't allow a student to cut and paste from within the quiz. Blackboard still hasn't figured this one out.

Dated grade center
Would you use an internet browser that didn't allow multiple tabs in this day and age? Of course not. Not allowing the grade center in Blackboard to be opened in its own browser tab is inconvenient and time-consuming for teachers who already spend hours grading assignments.

Blackboard is slow to adapt
Blackboard continually reminds shareholders that they are investing heavily in R&D, but the customers aren't buying it. Blackboard waited too long to start revamping their system and now they are struggling to keep up with the newer, more innovative companies in this space.
Perhaps they took their lead in the market for granted, or maybe they just don't have what it takes to deliver what consumers want. Either way, the damage is done and savvy universities are taking their business to companies that put usability first and marketing second. Is your university living in the past or looking ahead to the future?

Why Blackboard isn’t at the top of the class

There are a number of  incumbent corporate learning management system providers in the e-learning  industry that have received a significant amount of negative feedback from aggravated customers -- especially students. Some have taken it upon themselves to write articles or create social media pages dedicated to venting their frustrations.

Do people just hate e-learning, or is something else going on?

If you've ever had to use  some of the older systems that are out there whether it be for university or for corporate training, you can likely sympathize with those unhappy customers. We find their systems are difficult to use, and we're engineers!

Users don't complain because their LMS doesn't have enough features. They don't even complain  about price. What users complain about the absolute most is the ability to actually use the software. Something that many older or more established  LMS providers seem to be determined to make impossible.

Many LMS platforms have poor user experience (admin and student!)

User experience is the most valuable quality of learning software today. It doesn't matter how powerful your LMS is or how many features it has if no one can figure out how to use them.

How can a customer benefit from a product they can't use? How can educators and trainers expect their students to engage with material that is difficult to consume?

These are the problems that most LMS fail miserably to address.

User experience should be a top priority  for three reasons:

It's no coincidence that GO1 has been noted as  the number one online training system in Australia and the Asia-Pacific Region.

User experience increases customer satisfaction

If your system is easy to use, your customers will be happy. People are busy and don't want to spend their time reading user manuals and chatting with technical support. They want software that's easy to setup and intuitive to use right from the start.

Creating that user experience that customers desire makes them happy. And that's why our customers have been so good to us.

Happy customers turn into loyal customers. Take care of them by providing a great user experience, and they take care of you with repeat business. It's a win-win for everybody.

Increased engagement leads to positive ROI

When we say that our clients invest in our software, we take that seriously. And we expect them to earn a positive return on that investment.

A key measurement for determining the ROI is the engagement of users. Higher engagement means more effective training and better education.

GO1 LMS increases engagement by providing the best student interface of any online training system available. Better engagement leads to better training and that's what our customers are investing in.

Your LMS is supposed to save you time, not take up more of it. A poor user experience only creates more hassle.

On the other hand, a robust user experience helps users accomplish tasks quicker and make fewer mistakes. Thus allowing them to get more done in less time.

From a financial standpoint, this should be a primary concern for businesses looking to implement a training system. Using a LMS with a terrible user experience is only going to waste hours of labor on meaningless troubleshooting tasks that don't make your company any money.

Is your current LMS a liability or an asset?

For more insights, subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.

Where LMS can fall short

Users don't complain because their LMS doesn't have enough features. They don't even complain  about price. What users complain about the absolute most is the ability to actually use the software.

At Go1, we believe in growth through learning. We view education as a life-long endeavour and not something that only happens in a classroom.
We've seen firsthand what continued learning can do for individuals and organizations alike. That's why we are proud to be a part of the industry of learning management systems.


While there are certainly other areas that someone can gain personal growth, the appreciation of ongoing education is a shared quality among the brightest minds and most successful businesses in the world.


Growth as an organization
Smart businesses realize that their employees are their number one asset. Not technology or marketing, but hard-working people who share their vision and commit to bringing that vision to life.
Businesses can't expand without developing systems for training new hires, preparing existing employees for promotions, and keeping everyone up-to-date with the latest information. Training and education systems that once took years to develop and implement can now be organized simply and intuitively with a learning management system.
Not only do organizations get smarter with continued learning, employees are happier. Employees are more likely to enjoy their job when they are well-trained, which keeps turnover rates down and helps develop a sense of community within the company.
Leading organizations strive for constant growth and improvement. If your company isn't growing -- they're falling behind.

Personal growth
No one person knows everything, despite what they might tell you. It would be impossible to ever achieve such a feat.
But there's nothing wrong with trying.
As a team within our own organization, and through observing clients, we have found that a dedication to learning improves all areas of a person's life. Everything you do and create is a product of your mind. Why wouldn't you want to improve your mind?
Constant exposure to new ideas expands your creativity and makes it easier to stay motivated in everything you do. A bored mind is a decaying mind. Most people confuse the effects of aging with the effects of refusing to learn. Your mind stays active and vibrant when presented with new challenges on a regular basis.
Dedication to learning expands your interests and tastes. Learning doesn't have to be so serious all the time, in fact it shouldn't be. Studying new hobbies is a great way to grow as a person and have a lot of fun in the process.
Learning increases your value to the world. Not only are you more valuable in the workforce, but you are more valuable to your friends and family. It never hurts to have someone smart around.
With so much to gain from learning it's no coincidence that the best companies in the world are focused on helping you do just that. It's a win-win for everyone involved.
The world is changing at an exponential rate and learning isn't an option to remain competitive, it's a necessity. Those dedicated to personal growth will always have the advantage. Are you growing or staying the same?

Growth through learning: the Go1 approach

So you've signed up to Go1 and now you're ready to put together your first course. Don't worry, we're here to help! Creating courses is very easy to do, and to make things even easier, I have put together a great tutorial to guide you through the process.

In this tutorial we will be covering the following topics:

You can also read through the steps mentioned in the video here:

When you first login you will be met with the student interface for the system. If you're an administrator, clicking on your name in the top right will display a dropdown with "Configure" as an option. Click this and it will load the Admin dashboard.

You can navigate to the courses page under LMS on the navigation on the left, or you can Click Add Course on the Courses tile.

Start off by naming your course. Give it a brief description if necessary.

Courses which are published will be viewable. If you check the PRIVATE box as well as published, then only users who are enrolled in the course will be able to see it (A good way to create your course over a number of days, and only unchecking the private box once it's ready for others to see). This is also useful if you want to enroll only specific users in the course. 

You can upload an image to be used for the course. Simply Click Choose file, select your jpeg, png, or gif, and click Open. 

You can also include an introductory or explainer video for the course if desired.

You can attach a certificate template to your course, much the same way as the image but using .pdf or .docx files. 

Under the Marketplace tab, you can define whether your course is to be published for My Company only, on the public Marketplace, or to share with a particular portal. 

The course structure goes Course, Module, Materials. Think of a Filing Cabinet. The cabinet is your course. To fill our Cabinet, we need to put in some drawers. The drawers are your modules. 

Click the modules on the inner navigation, and you'll see a button to Create Module or a bar to search for existing modules. 

Start off by Creating a module. Give it a name, description, and an image for the module and save the module. We've now got one drawer in our cabinet, now for a second. 

The great thing is, we can select an already existing module in the portal. We can use the search bar to find our existing module.

You can also easily set module dependency, making one module locked until the specified module has been completed. 

Under the notifications tab, you will be able to customize the enrollment email which users will receive, just modify the subject and body texts, and check the "Use this email content" box if you wish for it to overrule the system default. You're also able to upload documents and files to be attached to your enrollment email if you so desired.

We're done with our basic course setup, so click 'Save' at the bottom of the page.

One great part of the Go1 system is the ability to create customized reports and charts with the click of the button. This is perfect for tracking course enrollments, assessments, and pass rates within all of your courses. While we can provide some great charts and tables for you within our platform, some companies may want to export their data to import into their own databases.

This is a simple function in Go1 and will export a CSV file containing all of your data. In this post, we will be running through 'How to Export a Report as a CSV File'.

After logging in to your portal, you can follow these simple steps to export a report as a .csv file:

1 – After you have logged into to your portal, click “Administer” in the drop down option list on the top right corner of the screen (you can find this by clicking on your profile image)

2 – On the left hand side of your screen you will find your Admin menu. Under the “Reports” option, click on“Assessment Results”. You can choose to export any report that is in Go1 with this process. This means you can have custom reports under the 'My Reports' sections, or you can export all Assessment Results, Course Enrollment or Module Enrollment data. For this example we will be exporting Assessment Results. 

3 – On the upper right hand side at the top of your report there is a "Actions" button. Click on this button option followed by clicking“export”.

4 – You are now able to click the 'Download' which will then download all of the information in your report to a CSV file instantly. 

Congratulations! You have now successfully export reports in Go1. If you have any questions about exporting reports, please contact us at support@go1.com and we can help you out! 

Our system is designed to cater to the following programs that are most widely used for interactive content creation.

To keep file sizes small, the below guidelines can be followed;

Keep your files small and concise - You can make as many courses/modules as you like, try to spread the content out.

Move your videos to YouTube and directly embed them through the LMS – This will greatly reduce the stress caused by large files.

Try not to use the “flashy” features to excess – This can increase the size of the file drastically and increase the time it takes to load each slide.

Make sure the images you are using are reduced and not full sized – there is no need for a 1+ mb image if the image is going to be restricted in size. there is no need to have a 4000 x 2500 px image when it could be reduced to 1200 x 750 px

Depending on the software you are using to build your interactive learning content, the display may differ however when you are about to publish your content, you will be prompted with a few options.

1 - You should choose the LMS option when exporting your content.

2 - When choosing which LMS Output Options, Go1 accepts SCORM 1.2 and the Tin Can API options.

3 - Finally, the Go1 LMS will report completion status of the files into the Go1 platform based on the options you choose below


a. Track using number of slides – if this option was selected, then the interactive assessment file within Go1 will only be marked as completed if your student reaches a certain slide, for example the last slide.

b. Track using Quiz result – if this option was selected, then the interactive assessment file will only be completed when the user achieves the specified pass mark within the interactive assessment file.

Note: Go1 will not report if the SCORM file has been passed or not. If it has been passed, then the Module it is located in will have its Completion Status updated (ie. from In Progress to Complete).
For Tincan files, Go1 will report the following statuses 1) In Progress or 2) Passed as well as the user’s attempt duration.

To learning how to import files into Go1, click HERE for SCROM and HERE for TinCan

Configuring SCORM and TinCan files for Go1

Welcome to the Go1 blog. Helping you to achieve your L&D goals through the latest learning and development insights, trends, and technology.

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