Did you know that there are 76 million cases of foodborne illness every year in the US?

If you own a restaurant or café, you take pride in your work and serving delicious food to your customers. So why wouldn’t you want to make sure this is exactly what happens in your establishment?

The last thing you want to do is make your customers sick with food poisoning. But, unfortunately, this is what happens when your staff don’t follow the food safety procedures that should be in place.

Unhealthy bacteria like E. coli and salmonella can easily spread on countertops if they aren’t properly cleaned -  you’d be surprised at how many dangers lurk in your restaurant or café that you don’t know about.

The best way to make sure that your business isn’t affected by any avoidable outbreaks is through online food safety training. This can benefit all your employees to make sure that there’s no dangerous bacteria or germs contaminating customer meals.

So what are some of the benefits of training your employees in food safety and hygiene? Well, for one, when you’re able to prevent food poisoning, you make sure that you build a positive reputation and not a bad one.

The last thing you want is customers to get sick and for news to spread that your establishment is to blame. This sort of bad news can bring disaster to a business. But when your employees know about proper food safety, you can build a positive reputation and concentrate on what you do best.

In addition, when employees know exactly how to work hygienically, this will make your workflow, in general, more efficient and allow meals to come out of the kitchen faster. There will be fewer errors and - most importantly – fewer threats to the health of your customers.

You’ll notice that your food waste is also reduced and this will no longer cut into your profits. After all, who wants to see their business profits plummet due to inefficient working and bad hygiene when it could be prevented?

Of course, as the owner of a food establishment, it’s your responsibility and duty to ensure that there’s a clean and safe environment for preparing and serving food to your customers.

This means that good training can prevent your establishment from being fined and having to pay thousands of dollars in penalties and in lawsuits. So, let’s find out more about this food safety training that we’re talking about.

Everybody should know the basics about food safety, from chefs to front of house. Online learning is a fantastic way to make sure that the right materials are accessible to the right people.

A food safety e-learning course will educate your team on why hygiene, preparation and storage are important not only for your business but for the safety of customers too.

Plus, it will teach them about good hygiene practices to use when they’re at work and even what they can practice at home. It can be simple things such as how to wash your hands properly and the importance of hair restraints and food storage.

When you provide your employees with online food safety training, you can make sure that your business is efficient, productive and successful all at the same time.

An easy and effective way to train your employees in food safety is through online e-learning courses. This is becoming the best way to provide education to your team since it’s a convenient and fun way to learn everything there is to know about food safety.

E-learning courses are fantastic because they can be accessed at any time and from anywhere. All your employees need is their own tablet and they’re all ready to go.

They’ll be able to access all the learning materials from home, as well as on the go. It’s up to them where they’ll learn best and feel like they are retaining the information better.

A lot of people learn more effectively with visual aids and this is the great thing about food safety e-learning courses. They use a variety of media to teach your team, such as animated videos, presentations and even games. Who knew learning could be so much fun, right?

In addition, online food safety training is cost-effective for your business. You won’t have to fork out for expensive conferences or to bring in a professional for teaching – you can invest in an online course instead!

They’re still designed by professionals in the industry, as well as kept up-to-date with the latest laws and regulations for your business. So, it’s always going to be the best option for all your employees to access.

What’s more, online learning gives you the ability to track your employee’s progress. You’ll be able to see who has completed their training at the touch of a button, as well as check up on their scores on quizzes and tests.

This allows you to provide more support to employees that require a little bit more help with online food safety training.

So, what are you waiting for? It’s never too late to start introducing online food safety training to your team. In fact, the sooner the better! All you’ve got to do is choose the courses that you want for training and it will be all ready to start.

For more insights, be sure to subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.

False

Online food safety training: improving workplace efficiency and productivity

Do your employees feel confident about serving alcohol responsibly to customers?

When your business is in the hospitality sector, whether it’s running a restaurant or a hotel, there’s going to be alcohol available to customers. We all know that when there’s alcohol being served that there’s also an increased risk of problems developing.

These problems can be unruly customers, accidental injuries, as well as damage to your property. In addition, intoxicated customers can cause traffic accidents and even fatalities. This is obviously the last thing that anybody wants.

That’s why it’s so important to know the signs that somebody has had a little bit too much to drink and when to say no and stop serving them alcohol on your premises. This is the best way to avoid these serious problems from happening in the first place.

An online RSA course can help with this. RSA courses can train your employees on how to serve alcohol to customers responsibly.

When staff are aware of their responsibilities when it comes to serving alcohol, they are going to have a more pleasant and enjoyable working environment. With less trouble, there’s guaranteed to be a boost in morale and this generally leads to lower staff turnover.

RSA training also provides a safer environment for your guests. After all, problems with alcohol affect more than just the people that are drinking – it also affects the people around them too. When your staff know how to serve alcohol responsibly, everyone can be safer and more relaxed.

This will ensure that your business establishes a good reputation and brings about larger profits in the long run. It’s just a fact that when you take care of everyone around you, this will come back to your business.

What’s more, investing in good RSA online courses pays off. You can prevent potential legal problems later down the line, as well as bad publicity that could land your business on the front page of the newspaper or social media networks. It could even save you money on security on your premises and damage that is done.

Of course, as an employer, you have legal responsibilities and duties if you serve alcohol on your licensed premises. This means you can potentially avoid costly trouble with the law by providing your employees with the opportunity to gain their RSA online.

Since you are responsible for all of your employees, it’s beneficial to provide them with the right resources they need to understand how to serve alcohol responsibly. Online RSA courses are going to be beneficial for servers, bartenders and even owners of establishments.

An online RSA course is also going to help your employees identify when customers have had too much to drink by learning what the warning signs are before things get out of hand. This should stop any trouble developing and benefit the customer too.

In addition, your employees can learn about the laws that are suitable for their industries so they’re aware of what the penalties are and what can happen if they don’t do their job right.

While it’s the employer that’s ultimately liable, it can still create a sense of responsibility with your staff.

An online RSA course can help your employees feel confident in their job, safer and even more empowered in how to deal with a difficult situation if it arrives. This can make all the difference to their work experience!

One of the best methods to deliver effective RSA training nowadays is through e-learning courses. It’s efficient, effective, and much easier to deliver for businesses of all sizes.

Online courses offer the flexibility to help continuous training be delivered more successfully in a busy working environment. You no longer need to send your teams to events or conferences to get them trained up – after all, we all know how much of a hassle this can be when you are trying to run your business!

With an online RSA course, your employees can learn anywhere and at any time. The materials are on demand - which means that your staff can choose when and where they complete their training.

For example, some employees might prefer to learn in the comfort of their own home. Whereas other members of staff are happy to learn on-the-go. Your team members can work at their own pace and in an environment where it suits them.

What’s more, RSA online courses are delivered in a variety of different media formats, which means that they are really an excellent training experience for every type of learner. Videos, multimedia, group forums, and online quizzes can all make the process more interesting and even FUN.

If you’re in the market for RSA training for your team, you should consider having a look at your options within the Go1 Marketplace. We give you access to a wide variety of training options to help upskill your employees – on every topic you can imagine.

Employees will love the opportunity to learn in a more entertaining and effective format, and ultimately, you’ll notice a HUGE difference in your bottom line when you have the right RSA training in place

With jobs being more sedentary now than ever before, are your employees really comfortable?

It’s easy to forget that your employees will spend the majority of their day at their desks and staring at a screen. While many people are used to this now, it’s important to realize that this can have a bad effect on your comfort and long-term health.

As an employer, you’ve got the responsibility to provide a safe and proper workspace for every one of your employees. This includes offering protection from injury, as well as helping to prevent health problems where you can.

This is where the design of your work environment is actually very important. There’s a reason why employers are spending more and more time updating the office with new desks, chairs and computer monitors.

So, you might be thinking, what’s a chair got to do with doing my job properly? Well, you’ll find that it can make all the difference to your employee’s workplace experience.

Office ergonomics actually plays a big role in increasing productivity with your staff. You’d be surprised just how rewarding it can be to invest a little time into the right office furniture, such as chairs and desks.

You may think that your levels of concentration and productivity are all in the mind. But, actually, if you’re physically comfortable, this lets you become more focused and productive too.

Ever noticed that when you slump over your laptop, you get an aching back and neck at the end of the day? This is because your body is uncomfortable in this position and often this will distract you from the work that you’re doing.

With the wrong office furniture, your staff can be more at risk of repetitive strain injury and musculoskeletal injuries. In fact, problems such as carpal tunnel syndrome can leave your employees unable to carry out their work properly.

Millennial workers who are now taking over the workforce appreciate proper office ergonomics more than ever before. It leads to not only increased productivity but also employee satisfaction. Plus, it’s going to reduce your costs later down the line when it comes to injury and employee absence.

Of course, it’s not just the workspace and environment that you’ve got to work on. There’s things that employees can do too to make sure they avoid preventable injuries and pain that’s going to upset their comfort and productivity.

The problem is that most employees don’t know what they can do to making their work experience better. So, this is where online learning comes into play!

Office ergonomics is not all about investing in new office furniture – it’s also about teaching employees how they can use their office space to their advantage and make their work experience more enjoyable on a day-to-day basis.

With online learning, employees can find out ways that they can prevent injuries that are common in sedentary jobs. When they know how to identify the hazards to their health, they can find ways to avoid them.

In addition, there’s no point in having advanced technology and furniture if your employees don’t know how to use it properly. So, with online learning, your employees can find out what equipment they should be using, how they should use it and ways to arrange their workspace.

Of course, online learning will also reinforce how important office ergonomics are in the workplace and that it should be taken seriously to reduce fatigue, feel less irritable and agitated, as well as become more efficient and perform better at daily tasks.

Let’s face it, training has become pretty boring and generic in recent years. There’s a lot of focus on training weeks and attending different events that the fun has been sucked out of it. After all, employees want to learn.

This means that training shouldn’t just be something that you’ve got to complete and can’t wait for it to be over. It should be something that everyone looks forward to. We all know that we perform better and retain more information when we do something that we enjoy.

So, that’s where online learning comes into play. Now you can make your training on office ergonomics fun again. There’s hundreds of e-learning courses that are available and they use a variety of media to engage your employees and teach them all about office ergonomics.

From presentations and quizzes to gaming and videos, there’s a way for everyone to learn effectively. What’s also great about online materials is that they can be accessed from anywhere at any time.

This means that you don’t have to set aside time for training that upsets normal running of business – employees can learn in their own time and in an environment that suits them. Whether this is traveling on the bus to work or sitting at home on the couch in the evening.

And don’t worry, you’ll be able to track all of their scores and see who is completing training. This means that you can keep up with who is using office ergonomics to their advantage and who could do with a push in the right direction!

So, is it about time that you invested in office ergonomics? Well, the first place to start is by teaching your employees all about its advantages and things they can do to make sure their working experience is the best it can be.

How office ergonomics increases employee productivity

Did you know that 73 percent of people value their customer experience as the most important factor when they’re buying a product or service?

People no longer just look at the price tag when they want to buy something…customers are now looking for much more than just a cheap deal. They want a good experience and service too.

Customers want to build a bond with your brand and know that you care before they’re going to buy from you again in the future. This means it’s time to concentrate on customer service.

So, what’s this statistic got to do with airline aviation? Well, everything. Think about it: your cabin crew needs to be good at customer service in order to make passengers comfortable and happy. It’s your crew that ensures that everyone has a pleasant flight and one that makes sure people use your airline again.

While there are lots of perks to the job of being part of the cabin crew, there are also a lot of vital skills that you need to have in order to do your job properly. After all, the cabin crew is truly the face of your airline and brand.

What we mean by this is that it’s not enough just to offer your employees perks and an annual wage. You’ve also got to invest in training and improving these vital skills.

So, what are the vital skills? Well, it all starts with good customer service and communication skills. First and foremost, the cabin crew are responsible for the comfort and safety of all the passengers on the plane, whether that’s welcoming them on board or serving drinks.

That one reason is why it’s so important that customer service skills are constantly evaluated in the aviation industry – it’s absolutely vital to the health of the company. Of course, good customer service is more than just communicating – your crew needs to be good at listening and understanding passenger’s needs as well.

Customers are going to have different requests compared to other industries that require customer service. For examples people may become ill or be anxious about flying, meaning your crew might need to administer first aid.

Plus, your cabin crew always needs to demonstrate emergency and safety procedures, right? If there is an emergency on board, for example, your crew is going to be in charge of making sure people exit the aircraft safely. This is one place where leadership skills come into play as well.

So, how can you make sure that your cabin crew is the best in the industry – and thereby ensure that your customers have the best experience with your aviation brand? Well, all this requires is some hard work and training.

When you work in the airline aviation industry, a major problem will be consistency with your employee training. After all, your cabin crew will be all around the world at different times of the year and it’s impossible to get everyone into the same location at the same time.

Plus, let’s not forget that you have a busy airline to run and you’ve got to make sure that your passengers are taken to places across the globe without any disruption along the way.

Well, there’s a great solution that will solve all your problems and enhance your employee training problem at the same time: and that’s e-learning courses. This online training strategy means your material can be accessed anytime and anywhere, so you can make sure your cabin crew is able to improve their customer service and leadership skills whenever you need them to.

It doesn’t matter where in the world your cabin crew may be, whether they’re in a hotel in Dubai or on a plane flying over the Atlantic Ocean, they’ll be able to use e-learning courses for training. All they need is their own device and they can access a wealth of courses that will improve their skills.

E-learning courses use a variety of engaging media to help your employees learn. This includes funny animated videos and presentations to interactive games and quizzes – it’ safe to say that learning has never been so fun!

Plus, your cabin crew can learn at their own pace and in an environment that they feel most comfortable learning in. You can track their progress from afar so that you’re always up-to-date with how your cabin crew are progressing and provide extra help to those employees that need it.

So, why not check out all of the airline aviation courses that are available today? There’s no better time than now to improve your customer service and let your employees perform better on a day-to-day basis.

After all, there’s a lot of competition when it comes to airline providers, so you want to make sure that you’re better than your competitors and offer a superior experience to your customers so that your brand is the one they always stay loyal to!

Improving the airline industry with online learning

Have you ever wanted a clone of yourself so you can finish all the dull tasks on your to do list and get on with living your life? It’s impossible to do everything yourself and you can’t make another copy of yourself. But the fundamental reason for having employees is to do work for you. This is why one of the routine things that managers do is delegate work to employees. And when you get it right you’ll find that employees aren’t there just to help carry the load.

What you will find is that your employees often do a better job than you because they have more time available and different skill sets. But that’s the dream vision of delegation, in reality you and I know that bosses struggle with delegation. So how do we move from an overflowing inbox to a world where we use delegation as a motivational tool for growth?

Delegation: What are the 7 things you should not be doing as a manager

Delegation is an essential manager skill. But it’s one of those life skills that they don’t teach you how to do in school. Like many manager skills, it’s not just what you do that counts, it’s how you do it that makes the difference. Want to be a better boss to advance your career and earnings? Then improve your delegation skills.

Have your managers had formal management training? Delegation is a great tool to improve employee productivity which is why organisations need to make sure they’ve trained their managers how to delegate.

Is your delegation working for you? Take the Work Delegation Checkup to find out.

Do you have a high workload or maybe you work a lot of overtime? Or

Do you have a work backlog that is dependent on you to start/ progress? Or

Are you doing things your employees should be doing or can do at a lower cost? Or

Are you doing things that you are not an expert at?

Your employees aren’t learning and growing

Your employees don’t feel challenged or trusted

Everything is dependent on you, causing you manager stress

But it doesn’t have to be that way because effective bosses know how to use delegation to get stuff done and also as a motivational tool to grow their employees.

You see, here are three beautiful things about Effective Delegation:

One, tasks you don’t want to do can be an attractive development opportunity for an employee,

Two, as talented as you are, you’re not the best at everything. The beauty of diversity means that there’s someone out there who is better than you at some tasks. and

Three, your employees can dedicate priority, time and focus that you can’t.

Don’t let management myths hold you back 

Progress. Delegating responsibilities is like a small promotion without the increase,

Have autonomy and be entrusted with responsibilities and

Do meaningful work, make a contribution and be valued

Delegation as an essential manager skill - getting work done with delegation

Did you know that around $1 trillion to $2 trillion is wrapped up in money laundering schemes every year?

There’s no doubt that money laundering is becoming a serious global problem. This massive amount of illegal money floating “beneath the surface” is the reason why the laws and regulations have become more strict than they’ve ever been before.

While there have also been advances in technology that look to increase business security and to stop money laundering from happening, this doesn’t mean your organization is completely safe.

There is still work to be done to protect your company.

In fact, there are new strategies for money laundering created all the time, some much more complex that we realize. This means that there is a constant evolving threat to your organization.

This is why anti-money laundering education has become an essential part of employee training. Getting your employees up to speed on the latest regulations and how to spot money laundering is going to be the most effective way to protect your company and its assets from illegal activity.

Your employees will always be your eyes and ears on the ground when it comes to money laundering. In addition, their role will involve complying with all the laws and regulations to keep your business in line with the latest developments every day.

This means you’ve got to pay attention to anti-money laundering training for your company today – not tomorrow.

Of course, nobody wants money laundering or illegal activities happening within their business. After all, there’s more at risk than just lost revenue. You face losing your good reputation with the public and in your industry.

New customers and existing ones aren’t going to use your business since news spreads like wildfire when you’re involved with money laundering. Even if it’s an employee you don’t know about, you’re going to be taking the blame for it.

In addition, if you aren’t compliant with the laws and regulations that are in place to prevent money laundering then you face heavy sanctions and large penalties. This is more than just bad press – this can be thousands of dollars in fines.

For example, recently a casino that violated money laundering regulations was fined a massive $75 million. Can you afford to shoulder that kind of financial burden? More importantly, do you want to pay that kind of money when you don’t have to?

Anti-money laundering education is undoubtedly a priority for many organizations, especially companies in the financial and legal industries. This is where online learning can help you and enhance employee training.

The only way that employees are going to learn how to prevent and detect money laundering activities is through learning about the legal controls and regulations that are in place that they’ve got to follow.

Online learning is going to provide your employees with a platform they can access 24/7 to read about anti-money laundering and make sure they follow that practice in their everyday roles and duties.

Plus, e-learning courses can be accessed anywhere and at any time. This means that you don’t have to set aside a week for training like you used to.

Online learning can be accessed on personal devices and used anywhere in the world. Whether your employee is on vacation or riding the bus to work, it’s there for them to revise and learn when they want to. This freedom promotes learning and doesn’t force it.

But, e-learning courses do more than just explain the laws and regulations to be followed. They also encourage employees to be responsible in their position, as well as vigilant and when it comes to their actions and the actions of others around them.

When you’re more aware of the rules this means you will be able to suspect and identify money-laundering easier and faster. This can avoid the serious consequences that result from compliance breaches, as well as money laundering.

So, how can you make sure that your anti-money laundering training is effective? Well, it all starts by making training mandatory for all your employees. In one way or another, everyone can detect or report money laundering activities, so use this to your advantage.

Another important factor is making sure that your anti-money laundering training is up-to-date. There’s no point learning about the law 20 years ago when things have changed since then. New strategies for money laundering are being used all the time, so it’s crucial that training is relevant.

Last but not least, you’ve got to make sure that the training that you’re offering your employees is engaging and interesting. After all, we all learn better when we enjoy what we’re learning about.

One of the best ways for employees to learn is by using online materials. There are lots of e-learning courses that specialize in anti-money laundering training, which means you’ve got on-demand materials right at your fingertips.

It makes sure that all of the content is kept up-to-date and in line with the laws and regulations in place, as well as using engaging media to keep your employees engaged and interested in the content.

Your employees can use cartoon and funny videos to learn their duties, as well as work on quizzes to test their knowledge and even play games to learn more about anti-money laundering methods. Finally, training can be fun and effective again!

So, it’s never too late to start training employees on anti-money laundering techniques. This is a serious problem that’s not going away, which means that you’re better taking action sooner, rather than later.

Why anti-money laundering education is an essential part of training

There’s always an expectation of good teamwork in the office – but are your employees really working together?

There’s a lot of stress put on attaining the right education and experience for a job. But one of the most important traits you can possess is an aptitude for teamwork and having the ability to interact and collaborate with other people in the workplace.

So, why is team performance that important? Well, it doesn’t matter how intelligent you are or how talented you may be, you still need a team of hard-working employees to make success happen for you.

For example, Richard Branson has the creative mind needed for amazing ideas, but it’s the teamwork practised by his dedicated employees that helps him keep his massive brand a success.

Teamwork allows for employees to come together to apply their mix of skills to a situation, which is why two heads are always better than one. This means the team can solve problems easier than they would on their own and generate new ideas that can progress and develop into something bigger.

In addition, employees can receive the support they need from their fellow colleagues, as well as learn from each other in the process. Communication is a great thing and something you need in the office – teamwork is a way to enhance this communication.

On a personal level, teamwork is a way for new employees to bond and make friends with their new office colleagues. They can come together and share their opinions and, in the process, enjoy conversations with the people they work with. We all know that happy employees are more productive employees.

Of course, there’s a big difference between a group of people working alongside each other and a team that works with each other. A team should depend on each other and not have their own agenda – they should work together to achieve a common goal.

So, how can you make sure there is effective team performance in your business? Well, you’ve got to monitor it carefully. The importance of teamwork can’t be underestimated and the only way to know it’s working is by testing your employees.

Let’s be real here. Not every team and group of individuals is going to work well together. Certainly, not without some help. So, you’ve got to see what’s happening first before you can provide the help and direction that everybody needs.

After all, the growth and success of your business is dependent on the effective teamwork of your employees.

So, you want to monitor your team performance, but you don’t know how to do this? Well, you don’t want to seem like you’re spying on your employees and end up causing disruption in their brainstorming and meetings.

But, the great thing is you don’t have to upset the status quo. Instead, there are effective ways you can monitor team performance without interfering with everyday business. It all starts with the simple method of employee training.

Just like any other skill, effective teamwork can be learned by employees over time, with a mix of education and practical scenarios. You’ve just got to provide them with the training materials that they need to get started.

So, this is where online learning comes into play. There are lots of e-learning courses out there that specialize in teamwork and focus on building your team up.

The great thing about these e-learning courses is that they can be accessed on your employee’s own device and completed at a time when they learn best. This allows for maximum engagement and better learning all about teamwork.

Plus, e-learning courses are a lot more interesting than traditional forms of training. They use bright colors and funny videos to grab the attention of the audience, as well as use fun games and testing quizzes to keep employees on the ball.

What employee is going to say no to learning and playing games?

You might be thinking - how can I effectively monitor team performance when I’ve left my employees to their own devices?

Well, employees may be able to complete the e-learning courses whenever and wherever they like, but the results that they achieve aren’t kept a secret.

The best way you can monitor team performance is by keeping up-to-date with their scores and who is completing what training. E-learning courses provide you with tools where you can monitor all of this information for every one of your employees at the touch of a button.

It’s not like traditional methods of training where you go around different groups and observe. At the end of the day, employees know you’re there, which means they aren’t showing their true colors and how they actually work together every day in the office.

But, with online learning, you’ve got to know your stuff and this means you can see everyone’s capabilities and weaknesses so everyone can move forward and progress together.

This means that if someone hasn’t completed their teamwork training, you’ll be able to chase them up about it. Plus, if someone has performed well and knows their stuff, you can have faith that they’re a good team worker for your business.

So, what are you waiting for? You can make sure your employees are effectively performing as a team with the help of online learning. The monitoring tools open to you allow you to see authentic results on everyone’s capabilities and see who is doing well and who needs some extra help along the way.

How to monitor team performance through training

Top performers expect a lot from themselves. They’re highly driven people and they bring these qualities to the workplace and help companies achieve successful outcomes. Because top performers are such valuable assets, managers and leaders must keep them challenged to keep them engaged.

In the Skillsoft course “Keeping Your Top Performers Challenged” you’ll learn how to identify your top performers, keep them engaged and challenged by providing the right environment, leadership and communication.

For some staff, a gold star or certificate is enough, but for a top performer, gold star recognition isn’t enough. Top performers have a strong sense of ownership and want to be given a goal and have the freedom to run with it. They’re able to work on their own initiative and have the freedom to run with it.

If a Top Performer is one of your direct reports, you need to identify and manage the following accordingly:

Make sure that they’re tasks closely match the company’s strategy and mission

They’re results driven, so you need clear guidelines and KPI’s

They’re strong performers ready to go above and beyond to exceed expectations

They’re creative problem solvers who respond well to change

They take their work seriously, do quality work and get it done on time

They prefer direct communication because they thrive on efficiency

Top performers inspire their peers and are your companies’ main assets. They raise the bar for the rest of the team, because when they’re empowered and on board and aren’t just about their own personal gain. They want to get the job done and done well – even if an incentive is removed because to them, it’s for the good of the organisation.

But keeping the passion of a top performer alive in your organisation is critical. If you become distracted, all that great performance and energy from them will fade away or worse you’ll lose them to new challenges elsewhere. Top performers need to feel part of an engaged organisation, as nothing effects their motivation like their push for positive change is not being heard.

Not all disengaged top performers walk out the door, sometimes something worse happens… they stick around and settle for mediocracy.

So how do you create the best environment for top performers?

Top performers bring a lot to an organisation. The bar is set higher for them and they expect more from themselves. They also expect more from their workplace.

Top performers need to be more satisfied with their jobs than others, so building a workplace that keeps top performers engaged in a no brainer, so how do you do that?

Support their hard work and help them create opportunities to develop

Create a performance centred workplace also gives top performers the opportunity to expand their roles through delegation or letting them shadow large projects so they can expand their skills and knowledge

And allow them to partner with top executives, customers or partners to allow them to be their best selves

So how do you engage them as well as your entire workforce?

Trust them and give them ownership to run with their projects but be available and supportive when they seek your assistance

Address poor performance across your team, they will work harder than anyone, but expect the same from their co-workers and management

Delegate work to them, it gives them pride and shows respect and empowers them to be their best

They react positively to managers who show respect. So be supportive, and empowering with no empty promises

They are their biggest critics and are constantly evaluating themselves, so give them regular constructive feedback so they continue to grow and provide the most value for the organisation.

How to keep your top performers challenged

There’s no doubt that customer service is still one of the most important factors when it comes to any business.

Customer service teams aren’t just responsible for sales – they also need to know how to complete returns, carry out special orders, respond to product enquiries, handle customer complaints, and build long-term customer loyalty.

The way in which your employees interact with customers during these experiences will have a positive or negative effect on your company’s reputation, success and longevity.

If you want to improve the way your employees are interacting with customers, you’ll need to provide them with the right learning and development opportunities and resources. These days, online training is one of the best ways to do that.

Here’s what you need to know about using online training for your customer service team.

The power of positive customer interactions 

There’s no doubt that customer service is still one of the most important factors when it comes to any business. Here’s what you need to know about using online training for your customer service team.

Blog