Understanding Accountability - Cutting Edge Communication Comedy Series

Understanding Accountability - Cutting Edge Communication Comedy Series

Seven Dimensions
Updated Feb 12, 2019

Serena has come in from Head Office and is appalled by the lack of accountability in the regional office. She leaves Marcus with the challenge that his entire office must become accountable. Marcus passes the task of remedying the situation to Carol, who panics and calls a snap meeting with the entire team (including Carlos, the cleaner). She canvasses the team for their collective understanding of what accountability is, only to find a lot of confusion. She confesses privately that she was not sure of the exact meaning of accountability, but is saved by the new guy, Sam, who provides a clear and unequivocal definition.

Key Learning Points
Managers expect their people to be accountable. Accountability starts at the top.


  • Don't assume accountability is understood
    INSTEAD: Share examples to make it clear
  • Don't blame and threaten
    INSTEAD: Agree what is expected of everyone
  • Don't demand on-the-spot commitment
    INSTEAD: Share pride in being accountable
  • Don’t assume everyone will be accountable
    INSTEAD: Review and reward achievements

Comedy makes learning fun

This course is part of the Cutting Edge Communication Comedy Series, created by Psychologist Eve Ash and comedienne Erin Brown, starring Emmy-award winning Kim Estes. A powerful training series covering topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.

Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, difficult people among many other workplace hot button issues.

Everyone will laugh and learn with these short episodes that highlight dos and don'ts. This Australian produced series was filmed on location in Los Angeles.