The Problem of Nightmare Staff – Interactive

In this course Sadhana Smiles explains to Eve a range of strategies for dealing with problem staff. Sadhana provides practical advice on considering your management style, mindset and commitment. She focuses on agreeing on what the problem is and creating an action plan.

Once this course is completed, you will have learned to understand a person's position and how to reduce emotion and seek input, and apply various strategies for dealing with problem staff. You will have learned that a performance plan must involve measuring and training, and an exit must be carefully managed with warnings and written evidence.