Role plays and work tests can be very effective in choosing the right applicant. Find out about work tests and how to use role plays successfully. Natalie manages a call centre and is recruiting new staff. She uses role play scenarios to compare the four applicants and provides a useful review of how each applicant performed.
Key Learning Points
This video is part of the Selection Interview Skills Series. A practical series of programs for anyone involved in interviewing. A wide range of case studies will provide useful examples for evaluation, discussion and exploration of key skills. Ideal for managers, team leaders, consultants and trainers.
Trainers , Executives, Manager