Phone Skills - Transferring Calls

Phone Skills - Transferring Calls

Channel 1 Creative Media
Updated Jan 20, 2021

In some instances, as a customer on the telephone, being transferred can be an extremely stressful event. Particularly if an unsuccessful transfer or two had already been experienced. The ability to effectively transfer calls within your organisation can impact greatly on the impression that your company leaves with that customer.

Target Audience 

A must for all employees using the telephone.