interactive
Phone Skills - Your Phone Manner
Channel 1 Creative Media
Updated May 31, 2025
What you'll learn
- Employ active listening techniques
- Build rapport with your customers
- Take effective notes
Course Description
The ability to listen is one of the most important skills in communication. This is especially so when talking to customers on the telephone.
Target Audience
Aimed at anyone involved in using the telephone.
Business Outcomes
Improved skills almost always lead to increased output. Up skill your workers with this short yet effective training program.
