Poor feedback creates frustration and conflict. Acknowledgement and recognition creates motivation. This interactive course will provide skills, knowledge and expertise for team leaders and anyone managing a project, so they communicate effectively and empower their teams for best performance.
Carol and Marcus discussing a complaint that Michael has made against her for an inappropriate incident. Marcus reinforces the importance of respecting personal space. Shortly after this Michael asks for Carol’s feedback on a completed report. Carol’s feedback is abrupt and negative prompting Michael to complain to Marcus about Carol again. Marcus helps Michael deal with his negativity and be more open and promises to speak to Carol. Marcus talks with Carol and reminds her of the positive things Michael had to say. Carol is in awe of Marcus’ inspirational speech.
All staff, Personal use, Trainers, Managers, Executives
This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.