Carol and Marcus discussing a complaint that Michael has made against her for an inappropriate incident. Marcus reinforces the importance of respecting personal space. Shortly after this, Michael asks for Carol’s feedback on a completed report. Carol’s feedback is abrupt and negative, prompting Michael to complain to Marcus about Carol again. Marcus helps Michael deal with his negativity and be more open and promises to speak to Carol. Marcus talks with Carol and reminds her of the positive things Michael had to say. Carol is in awe of Marcus’ inspirational speech.
Key Learning Points
Poor feedback creates frustration and conflict. Acknowledgement and recognition creates motivation.
HOW TO EMPOWER PEOPLE
Comedy makes learning fun
This course is part of the Cutting Edge Communication Comedy Series, created by Psychologist Eve Ash and comedienne Erin Brown, starring Emmy-award winning Kim Estes. A powerful training series covering topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, difficult people among many other workplace hot button issues.
Everyone will laugh and learn with these short episodes that highlight dos and don'ts. This Australian produced series was filmed on location in Los Angeles.