Customer Experience: Mapping Customer Journeys

Course Description

The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business.

Who is Nigel Greenwood?
Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.

Who should do this course?

This course is for anyone who would deals with, or manages a team who deal with customers

Learning Objectives

This concise course explains:

• What customer experience means
  
• The 6 key elements of a great customer experience
  
• Common mistakes businesses make
  
• How to apply each element in business for fast, profitable, sustainable growth
  
• How to deal with customer complaints