Customer Service: How To Deal With Customer Complaints And Improve Your Business with Nigel Greenwood

Course Description

Most of us see customer complaints as a necessary evil which needs to be dealt with as quickly as possible and dismissed.

But this is wrong. Customer complaints, when dealt with correctly, can not only turn customer complainers into customer advocates, but also give you the opportunity to redesign your business to better suit your customer needs. By embracing the negative feedback you can grow sales and outperform the competition.

This concise 18 minute, three part course will teach you:

• Why You Should Welcome Customer Complaints
  
• How You Should Handle Customer Complaints
  
• How You Can Improve Your Business Based On Customer Complaints
  

By the end of it you will be able to take customer complaints and turn them into a competitive advantage for your business.

Who is Nigel Greenwood?

Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.

Who is this course for?

This course is for anyone who would deals with, or manages a team who deal with customers

Learning Objectives

Learn how to turn customer complaints Into a competitive advantage