Best Practice Customer Service over the telephone
Course

Best Practice Customer Service over the telephone

Ensure effective customer interactions by learning the best practices for providing customer service over the phone

Skills Hub
Updated Aug 29, 2018

Communicating with a customer over the phone can be more difficult because you don't have facial expressions or body language to help you. This course will provide you with some quick tips you can implement to ensure your customer service interactions over the phone are positive and professional.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.

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