Advise on products and services

Advise on products and services

Interaction Training
Updated Nov 07, 2017

A thorough understanding of your products and services is imperative to a positive customer experience. It is difficult to effectively sell to a customer if you cannot show how a product or service will address their needs. You need to acquire background knowledge about it and you need to know how to identify and demonstrate the features, especially those that matter to the customer you are talking to.