San Diego County Regional Airport Authority and Go1: Encouraging upskilling company-wide

Joe Gregore Duffield is the learning and development specialist at the San Diego County Regional Airport Authority (SAN), an independent agency that manages the day-to-day operations of San Diego International Airport and addresses the region’s long-term air transportation needs. 

Joe’s responsibilities include creating, coordinating, and facilitating training programs for SAN’s workforce. In doing so, he helps leaders become more effective and helps employees develop their skills. 

Key takeaways: 

• The San Diego County Regional Airport Authority (SAN) needed to build a more robust content offering for their employees. 
• SAN chose Go1 due to its easy integration with their LMS, the competitive price, and the exceptional service from Go1 employees. 
• Since using Go1, the company has seen a 40% increase in both engagement and course completion rates. 

Expanding learning opportunities 

Prior to working with Go1, SAN’s learning management system (LMS) didn’t have the necessary capabilities to integrate content from other providers. This meant Joe was limited in his ability to expand the content library and provide new training for employees. 

One of Joe’s top priorities was to continue innovating by keeping up with learning trends and providing up-to-date courses. He decided that in order to do this, he’d need a more robust learning solution that offered a wider variety of course options for employees. 

A true partnership 

Go1 stood out to Joe because it provided just what he was looking for—easy integration with the company’s LMS. However, he was also pleasantly surprised by the excellent service he received. Joe was impressed by how helpful his initial contact at Go1, Aaron Rosenberg, was, noting that “his care, patience, and understanding really helped make every conversation comfortable during the sales process.” 

Joe has also had a positive experience working with his customer success manager, Tyler Smith, who has offered support throughout Joe’s time using Go1. “Tyler has been wonderful in responding to questions that I have on content or issues we might be having,” Joe said. “He has been very approachable.” 

Curriculum for everyone 

Since implementing Go1, it has become much easier for SAN employees to access content that helps them develop general business skills, and Joe has seen a significant increase in self-enrollment. “In the past, [learning] was sort of a challenge or just something they had to do because of compliance,” Joe recounted. “Now there’s many more options for them to take [on] their own time, at home, at their leisure, whenever they want. It’s always available to them to upskill or learn a new skill." 

While Joe has taken advantage of Go1’s general business skills content, he has also put Go1’s DE&I offerings to good use by building out a DE&I curriculum for employees. In the monthly L&D newsletter he sends to employees, he recommends featured courses as well as DE&I courses that align with current events. “I’m excited to continue to learn about the variety of options I can offer to our employees,” he said. 

Additionally, Joe just launched the “Intro to Leadership and Management 101” training, which is made up of Go1 courses. He hopes to continue creating learning programs based on business needs. 

Keeping employees engaged 

The increased availability of courses provided by Go1 has resulted in a 40% increase in both engagement and course completions compared to previous years and their previous LMS provider. “That’s something that I’m really proud of,” Joe said. 

Now that Joe has been using Go1 for more than a year, he’s excited to see how SAN and Go1 can continue to collaborate in the future. “We love Go1,” he said. “So, we want to go further and take it to the next five years!”