When it comes to the top features that users want in their Learning Management System, there is one thing that is at the top of the list every single time. That’s right, we are talking about reporting, because what good is having an awesome learning platform if you can’t track how your learners are progressing, or how they interact with your learning content.

With the introduction of Go1 2017 we wanted to make it quick and easy for users to be able to display information about their learners and content, in the format that works best for them. As a result, the advanced reporting capabilities for Administrators in Go1 have been simplified, and anyone can create a custom report in a matter of seconds.

Here’s a quick guide on how to use our new reporting tools

Within the Administrator section of your portal, you can jump between different types of information using the tabs at the top of the reporting field. The main area of interest when it comes to reporting lies within Users, Courses, and Enrollments tabs.

Under each tab there are a unique set of options that you can adjust to generate reports showing the data in your portal based on the information held within that tab. This data can also be displayed in a range of formats including a table, histogram, bar chart, pie chart and more.

We’ll now take a deeper look at some of the more common reports you may use:

Display users who have completed or passed courses

One of the most common reports run is to view students who have, or have not complete their assigned courses. In this example we will show you how to display all of your students that have completed courses.

Head across to the Enrollments tab in your Administrator dashboard. Click the Filters button, and then click on the Status option, followed by Completed. This will now display all of the students that have completed courses.

Another option to try out here is to search by users that have passed a course. This can be done by selecting Pass, and then Passed in the filter settings. You can also run this for Not Passed if you want to see who is yet to complete their assigned courses.

To refine this even further you can also add an additional filter to this process to display results by course too.

If you’ve like to try out a more visual representation of how many of your users have passed their assigned courses, you can also display the information as a pie chart.

Simply click on the Table button next to the Filter button, and select Pie Chart, here you can choose the information to display, and we want to show Pass, then click Apply.

Reporting GIF - Find & Share on GIPHY

This report allows the Administrator to filter out their users by their role. This could highlight all learners, Administrators, Managers, or in this case we are wanting to see which of our users are course Assessors in the system.

Start by clicking the Users tab, then selecting the Filters button, from here we can select the types of filters to apply, in this case, Role, and then we select the type of role to display.

Our final example will allow you to see how many users you have currently enrolled in each course that you have in the system.

While still on the Enrollments tab, once again click the Table button next to the Filters button. This time we will display course enrollments using the Histogram option. After selecting Histogram, we can then choose how we would like to display the information on the chart. We will select an interval of Year to show our all time results in this example, but this can be broken down to show enrollments over a set time period.

Secondly, we want to select how to group the results and in this case we want to use the Title option to display by course title. We can now see the number of enrollments per course in the last year.

As you can see in the examples above, creating your own custom reports is a very simple process and there is a very wide range of options available to ensure that you can view the data that is important to you.

These are just a few examples of how to create reports, but if you are trying to create something and get stuck, our Customer Success Team is always on hand via the live chat in the bottom right corner of your screen to walk you through the process.


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Learner reporting simplified: try the latest Go1 reporting tools

When it comes to employee training, startups tend to do things a bit differently from large-scale corporations. Working with smaller teams, lower budgets and limited time can bring unique challenges to small businesses. And while a lot of time and money goes into finding the right hires, unfortunately the investment in people can often stop there.

For some startups, employee training can quickly take a backseat, as funds are invested in other directions. Falon Fatemi, CEO and founder of Node, says that her time advising and running startups has led her to believe that “most startups don’t do enough learning.”

“It’s not that their employees don’t want to learn, though; it’s that learning often takes a backseat to productivity in the early days,” she says.

In startup land, it can often be all hands on deck, with everyone pitching in to get things done. Employees can find themselves wearing multiple hats and juggling different responsibilities, making the work environment exciting, challenging and great for expanding your skill set.

But it’s important for startups and small business owners to see the value in providing proper training programs for staff. The ongoing development of your people should be an essential part of any startup – for the growth of your business, as well as your employees.

These days, the cost of employee training doesn’t need to be a barrier to professional development, with so many ways to deliver valuable training that’s relevant to all roles and industries.

Let’s look at the reasons why employee training and development is so important for startups. And how you can use eLearning to deliver an effective and well-structured training program for your team.

To Attract and Retain High-Performing Employees

As we said, significant effort goes into securing the right people for your company – regardless of size. The costs of hiring, onboarding and training up a new team member will quickly add up. So you want to make sure you’re not having to do this all the time!

Avoid these costs from blowing out by reducing your staff turnover rate. A formal training program will work as a great retention tool, with well-trained employees being far more likely to stick around.

So while you may think that committing to a training program is more expensive, it will actually save you in the long run.

Training programs also build loyalty within your employees, as you’ll be showing staff that you’re committed to their career development. Having loyal team members is just as important as having loyal customers!

almost a quarter of Millennials find a lack of company support for development as the most surprising part of real-world employment

 31% said they’d sought their own on-the-job training.

 88% expressed a willingness to invest in their own training and development

Employees, particularly younger workers, want to be trained and developed. And they want to feel a bond and connection with the company they work for. These are the best people to promote your products and services, so it’s worthwhile investing in building that loyalty.

To Share Knowledge and Create a Culture of Learning


Another reason why training is so important is to facilitate knowledge sharing within your startup.

Like any business, you don’t want key knowledge to leave when certain staff members do. Without knowledge sharing, there’s a serious risk of that happening, as employees move on from the organisation, taking their knowledge with them. You want to promote a culture of learning and knowledge sharing, to make sure you’re tapping into those precious resources of varied skills and experience.

Encouraging team members to share information and knowledge freely helps to foster a sense of community and a collaborative work culture – which are important for the culture of any startup. It also means that when it comes time to hire new leaders, there’s a good chance you’ve already invested time and money into training one up – from within your own company!

So let’s look at how you can start formalising a proper training program for your staff. One of the most popular and cost-effective ways to deliver effective employee training is through online learning.

It’s easy to see why more organisations, from SMBs to large multinationals, are making the switch to eLearning for staff training needs. With so many training options available online, you can choose from online courses, MOOCs, podcasts and webinars, all developed by experts and professionals in their fields.

This presents endless exciting ways to train staff, giving “startups an opportunity to offer training in fresh, innovative ways that leverage the technology we’ve all come to rely on for efficiency and convenience.”

Even if you lack the physical space or funds to host live training, you can have employees complete their training from home or at their desk – which is usually more convenient for them anyway. And with eLearning, you won’t need to take staff members away from their roles to deliver training. When you have less employees on deck, the less interruptions to business operations the better!

With online training, you can also use the material over-and-over again, delivering training to individual team members or small groups of employees as many times as they need. Updating online course materials is quick and easy, without the costs associated with print materials.

Are you seeing the value in providing proper training and development for your staff? Get started on a new online training program for your team.

Why employee training is important for startups

Sitting down to take a few minutes rest is always a welcome break. When you’re on your feet all day, it’s nice to take the weight off. But of course, most of us no longer work in physically demanding jobs. We’re not working in the fields or walking through the streets.

And the effects of sitting for so long are fairly obvious most of the time. There are the slouching shoulders, there’s pain in the lower back… but what about the effects that aren’t quite so easy to see?

This course addresses those effects. They’re the ones that can take 7 years off our lives if we’re unlucky. The good part is that these nasty biological consequences are very easy to reverse. Move a bit. Stand up. Do what your body is intended to do!

This course gives a clear structure for office workers – or anyone who spends too much time sitting at work – to change their habits for the long-term benefits of their health.

Through informative yet fun video lessons, the course explains the hows and whys of sitting less for a better life.

The Dangers of Sitting – The course kicks off by offering an in-depth argument for why sitting for long periods of time isn’t a good idea.

As a species, we’re made to move. That’s what our bodies are designed to do and it’s what they do best. If we know that the average person now sits for 8.9 hours each day, we can start to understand that our sedentary lifestyle could have some unwelcome consequences.

The science behind the concern about sitting for long periods is well documented. Put very simply, when we sit down for stretches of time, the enzymes in the walls of our blood capillaries – whose job it is to break down harmful blood fats – simply shut down. Our inactivity means we end up burning only a single calorie per minute. Blood sugar and blood pressure levels or much more difficult to regulate when we’re inactive and the scary part is that this process isn’t affected by how active we are outside of our sitting hours! So, regardless of how often you go to the gym, if you’re sitting for 9 hours a day then you’ll still be victim to these harmful processes. Uh oh.

How Long Do You Sit? – This section asks learners to truly consider how long they sit for. 

When we’re aware of frightening outcomes of the actions we take, we often deny that we’ll be victim to them. “It’ll never happen to me” is the usual idea. And we usually say this because deep down, we don’t want to accept that one day it might be ourselves receiving bad news.

But let’s be sensible. Why not consider our future health? So let’s look at how long we sit each day. Add the numbers together. If you sit for more than 4 hours – and we’re sure it will be - then there could be detrimental effects upon your health.

Move More, Sit Less – This section of the course offers ten quick tips on how best to change your sitting habits.

Sitting down is really comfortable; that’s why we do it. And though we’re not suggesting you never sit down, perhaps you should break up long periods of sitting more than you do.

Here’re a few of the suggestions given in this section to get your body moving and avoid sitting so much.

Stand up or pace while you speak on the phone

Walk over and see a colleague, don’t email them

Move your rubbish bin away from your desk so that you have to walk to it

The Dangers of Sitting, Final Summary – This section is a recap across the rest of the course.

It points out that expert knowledge tells us, very clearly, that sitting for extended periods isn’t good for our health. Yet we still do. But here’s our chance to change. Put some of the tips this course has given you into practice and reap the benefits of your efforts.

The Dangers of Sitting course is driven by easy-to-understand videos. They’re the guiding light behind the course, though other resources also play a part in overall learning.

The three-page Dangers of Sitting handout focuses learner attention on the points raised within the videos. The ten tips are printed clearly so that the learners can take them away and place them wherever needed.

The Dangers of Sitting infographic poster is full of colourful images and helpful hints to push learners to put their newly acquired knowledge into practice.

Sitting down seems to be the most natural thing in the world, but like all pleasures in life, there can be too much of a good thing.

We sit to work, we sit to socialize, we sit to relax, and we sit to eat. All of this time sitting down adds up to reduce health, and potentially, the length of your life.

With some easy to use tips and habits, sitting down for excessive amounts of time will be a thing of the past.

Change your habits now. You’ll thank yourself later.

With the new financial year underway, this is an ideal time for setting fresh goals and objectives for your business. It’s not just an important reminder to pay attention to company finances – this time of year is also a good opportunity to look at your business processes and see what improvements can be made.

Setting the right goals and establishing priorities will help you make sure you’re achieving the business growth you need. Before you do this, there should be one goal that’s top of your priority list – and that’s employee training.

In business, we often think about things as ‘must haves’ or ‘nice to haves.’ When money is tight, it’s not uncommon to scrap the ‘nice to haves’ to focus our resources on the essentials. Unfortunately, employee training programs often fall by the wayside during these low times. In fact, corporate training can be quite a good indicator of how a company is tracking – when business is slow, organisations can be seen making cuts to their staff training programs, only to increase training spending when business picks up again.

But there are many reasons why staff training should always be a ‘must have.’ By making training top priority, you’ll see improvements in employee performance, productivity and job satisfaction – all things that will bring positive results for your business and bottom line. It’s also critical for keeping up-to-date with workplace compliance requirements, which are more important than ever right now.

Let’s take a look at each of these things in turn, so you can see why you should be making training a top priority for the new financial year.

Help Staff Improve their Productivity, Performance and KPIs 

The most obvious benefit of investing in training is the improvement of employee skills. Learning is absolutely essential to make sure each person has the skills and knowledge they need to do their job – and this development needs to be continual and ongoing.

Training will help bridge the skills gap in your organisation, reducing any mismatch that exists between the skills that you need for your business, and the skills that your employees actually have. With ongoing training, you can make sure staff are equipped to deal with any changes in technology and the industry, while continually improving their skill sets and contributing to the success of the company.

How do you know whether your L&D spending is paying off? KPIs will evaluate individual employee performance and see how well each team member is tracking in terms of productivity and performance. And you should be measuring the impact training has on your employees and organisation, to see if it’s a worthwhile investment. Read our previous article on Measuring the Impact of Employee Training to learn how you can use Kirkpatrick’s evaluation method to identify benefits, reducing them to clear figures and numbers.

Training Helps to Attract and Retain Talent


By making training a top priority, you’ll also have a far greater chance of attracting and retaining good employees. Modern workers are much more likely to stay with a company if they know there’s been an investment in their professional development.

These days, people also pay close attention to the work culture offered by organisations. They want to work for a company that is a good fit for them, as much as they’re a good fit for the company. They’ll be more motivated to choose your organisation if they know you’ll be supportive in their career development. In fact, younger generations now expect employers to have this commitment to their staff.

So if you’ve got high-performing staff, you need to show them that you’re willing to invest time and money into their training – or they may move on. You might think you’re saving money by not spending on L&D, but having a high staff turnover rate can end up being even more expensive.

Reduce Organisational Risk with Compliance Training 

Last, but not least, there’s a very serious reason why you should be focusing your attention on training – and that’s compliance.

Whether you’re running a small business or managing a large global company, being compliant is simply part of doing business. Neglecting to take it seriously can result in fines, penalties, expensive court cases and the subsequent loss of income and reputation. As we said before when talking about creating a culture of compliance, organisations “with high levels of integrity and ethics can be seen to have higher productivity, profitability, employee engagement and overall risk reduction. Compliance plays a big role in that.

Through training, you can make sure each employee of your company is up-to-date with organisational policies and procedures. Compliance training will also help them know how to recognise and respond to issues in the workplace – whether it’s sexual harassment, bullying, data management or a ransomware attack.

Just last week, we published an article on the importance of reducing your compliance risk ahead of changes to data breach laws. For Australian businesses, compliance training is absolutely imperative, as you could be at risk of paying civil penalties of an amount up to $1.8 million if non-compliant in this area.

When you put it all together – employee performance, talent retention, compliance – you can see the clear benefits of staff learning and development. This month, as you move into the new financial year, look at your investment in employee training. And make it a top priority for the year ahead.

Make training your top goal for the new financial year

How long is a piece of string? Sometimes, that’s how measuring professional development success feels – a question with a never-ending answer.

Though there are many ways to measure professional development success and some are more cut and dry than others.

In this article, we’ll offer suggestions to measure PD from a variety of angles so that a better picture of an individual’s professional development success can be formed.

Just remember that PD is about creating worth. The idea is that employees feel personal and professional improvement and that a business can enjoy its increasing value.

To get things started, let’s first look at a definition of professional development to make sure we’re reading from the same page.

Professional development, often shortened to PD, is a catch-all term for the variety of training and academic and workplace education that is intended to improve the knowledge and skills of employees and therefore improve their performance.

Professional development is a huge benefit for employees because it provides an easy way to improve their career outlook. Gaining new abilities to put on the CV should never be sniffed at! As well as this, the sense of personal growth to be gained from PD is also an important factor in keeping a workforce happy.

It’s a win-win for employees and employers!

Knocking it out of the park – what happened to their PDGs?

The most straightforward way to measure professional development success is to assess whether an employee met their Personal Development Goals (PDGs).

Most companies implement a personal development goal process that staff set at various dates throughout the year and are then reviewed at some point down the line.

These PDGs could be broken into three distinct sections; learning, connecting and creating. Perhaps an employee wants to improve their project management skills, get to know more people in the company by joining a group, and create something they own by beginning their own blog.

Though this route seems a little rigid, it offers the clarity of “yes” and “no” answers.


Pre-testing shows the employer the level of their employees’ job understanding before they go on their PD training course. The results from the pre-test can then be contrasted against a test after training.

The information obtained will determine whether the employee has gained the sufficient level of knowledge expected from them and whether there are still any points that need to be worked on.

To make sure that employees don’t feel like they’re at school, employees can personally discuss the employee’s strengths and weaknesses.

While testing gives us insight into the knowledge learning of an employee, it doesn’t necessarily tell us whether they are using this knowledge on the job or not. Make sure you follow up on the tests to see how these abilities are applied.


Engage in chitchat - speak to team members

In a formal setting, invite team members in to speak about each of their colleagues. Ask what it is that team members offer to the team and what they could work on.

Speaking to team members gives employers and view into the working lives of their employees that they may otherwise not receive. Just remember that this is a professional setting – this isn’t a time to gossip but a time to offer praise as well as constructive criticisms.


To really see whether your employees have developed professionally, shadowing may be necessary. For example, an employee may have set a PDG for improving their problem-solving. Shadowing an employee offers a window into this change. How do they go about solving unexpected issues? Have they used what has been learned? Do they panic or do they act?

One of the benefits of this route is that when discussing any of your employee’s strengths or weaknesses later, you are able to work from the information you have gathered yourself. It isn’t secondary sources, there is no confusion.


If you’re in the sales business, then the number of sales an employee makes is a fairly obvious means to evaluate their success in the workplace.

Though metrics like these may seem crude and ineffective to gauge “soft skills”, for the hard and fast figures in a corporate world, there is no more effective method.

For more insights, be sure to subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.


Are you looking for ways to measure your professional development success? In this article, we'll discuss some ways to do so.

Measuring professional development success

In this article, we’ll offer suggestions to measure professional development from a variety of angles to gain a better understanding of an individual’s professional development success.

With the ongoing growth of technology and the digital economy, companies are amassing huge amounts of personal information from their customers. Unfortunately, the collection and storage of this data comes with a risk – the risk that the information could be lost, accessed or misused. We’ve recently seen the true scale of the impact that these data breaches can have on businesses, worldwide. Which is why it’s more important than ever for organisations to make sure they’re protecting customer data and reducing their compliance risk.

For Australian businesses, changes to laws around data breaches are a serious prompt to get up-to-date with compliance rules. There are grim consequences of non-compliance, including legal proceedings, fines and penalties, and the loss of income and reputation. In fact, in the case of corporations, you could now be at risk of paying civil penalties of an amount up to $1.8 million.

How would you respond if your organisation discovered a serious data breach? What plan do you have in place to protect your reputation and business operations?

It’s vital that you think about ways to make sure your business is safeguarding against the event of a data breach. Here, we’ll look at how eLearning can be used to educate employees around information and data security, helping to reduce your compliance risk.

Changes to laws around compliance risks and data breaches

With the passing of the Privacy Amendment (Notifiable Data Breaches) Bill 2016 in Parliament, companies will no longer have the luxury of hiding their breaches.

Once enacted into law on 22 February 2018, businesses that fail to show they have the right measures in place – or are at least making efforts to – will face fines and a big hit to their reputation. So what are these measures?

Companies must notify both the Office of the Australian Information Commissioner (OAIC) and affected individuals of any eligible data breaches. This will give individuals the opportunity to re-secure or change their data, while also putting pressure on organisations to improve their data security practices in the first place.

Graham Pyper, in a recent article for Australasian Lawyer, believes that in a year’s time, “we’ll start to get the real picture of how seriously businesses are taking the security of their data – and the number of breaches really taking place.”

Australian companies who aren’t paying proper attention to compliance will be thrown in the spotlight – and you don’t want to be one of them. Educating staff about data security and compliance is key to minimising risks. If you haven’t been taking your compliance training seriously, or treating it like a bit of a ‘tick and flick,’ it might be time to think about approaching it in a new way.

Using eLearning to reduce compliance risk

Earlier, we published an article on how eLearning can reduce your compliance risk, with online courses breaking the “boring mold of compliance risk learning.”

As we explained then, online training is the best way to reduce compliancy risk for companies, due to the huge variety of learning methods available. Through eLearning platforms, you can use “simulations, quizzes, stories, gamification, role-play, audio, video, and almost any other multimedia you can think of! That’s a whole load of ways to take students through the complicated maze of compliance.”

Using methods such as storytelling or gaming to include ‘real world’ scenarios is a far more effective way to help staff understand the important of compliance. In this way, online training can highlight data breach situations that other companies have been faced with – and dealt with successfully or unsuccessfully.

“Rather than explain compliance through a theory-focused, boring textbook-led method, the use of stories in compliance makes lessons relevant, exciting, and practical so that they can be put into practice quickly.”

If you’re an Australian business looking to get things in order before the new data breach laws, it would be wise to step up your employee compliance training now. Investing some time and money in this area is the best way to significantly reduce your compliance risk.

Reduce your compliance risk ahead of new data breach laws

When was the last time you sent an SMS to a friend? I’d wager that you probably can’t remember. The ubiquity of cell phones with smart technologies – usually Android or Apple devices – means that 77% of people in the United States use them every single day, according to a recent Pew Research Center study.

But let’s look at working ages. 92% of people aged 18 - 29 own a smart phone. And that number remains exceptionally high in the 30 – 49 year-old-age range.

Now ask yourself, in today’s tech-friendly world, can you risk ignoring the power of mobile friendly training?

In this article, we’ll take a look at the reasons why tablet and mobile friendly training makes so much sense.

Mobile learning bends to the learner’s will 

We’re living in a world where nothing is out of reach. The little devices in our pockets make online life accessible almost wherever we are. The flexibility this offers is an incredible advantage of our age and one that only mobile friendly training can take advantage of.

With mobile learning, rigid old classroom styles and fixed timetables can be a thing of the past. Rather, learners can study whenever and wherever they want, empowering them to learn and take their skills to the next level.

Moments of dead time can be transformed into learning opportunities. The commute to and from work on a busy bus or in the back of a taxi can be used, instead of staring at Facebook, as a way to improve job opportunities!

The bite-size nature of online learning only makes this easier. Courses are short and exact, catering exactly to our short but active attention spans.

Learners can bend online training to their wills, rather than have to bend for it!

The place of cell phones and tablets or iPads as a central piece of people’s lives would be futile to deny, even if not everyone likes the idea. The reality is that the American spends 2 hours 15 minutes using apps each day, with those in Mexico, South Korea, and Japan spending even longer on them.

Clearly then, our mobile devices are an integral part of our who we are. Use this knowledge. If your organization offers training that arrives at a person’s doorstep by way of their device, then they are of course more likely to involve themselves in training. If, as in other instances, learners need to physically move somewhere else, then of course they will struggle.

The simple answer is to make training more convenient for learners. After all, convenience is king! With tablet and mobile friendly training, this is exactly what happens.

So why not use the power of this wave to arrive at your destination, rather than try to swim against it?

There are lots of less obvious benefits when organizations use tablet and mobile friendly training. And though they’re not as obvious to us, they’re extremely important to the structure of a functional, well-run business.

The most obvious of the less obvious benefits is the jump in retention rates for organizations that focus on training as a fundamental aspect of their structure enjoys.

Training is particularly important to millennials and is considered an essential part of their career expectations, so those who intend to acquire and keep the best young graduates should keep this in mind.

Couple that with the fact that millennials are the top mobile device users and the stage seems set for tablet and mobile friendly training to offer some pretty massive less obvious benefits!

We’re a social species and one of the great benefits that tablet and mobile friendly training gives us is the ability to communicate with others.

mLearning and eLearning training services now have superb community-building platforms that allow learners to engage with others and help one another through collaboration. When each member of a large company uses mobile learning, the communal side of the training process helps to strengthen the bonds between individuals.

In turn, this helps build an identity that everyone at a company can share creating a stronger team that works together and achieves goals in a more effective manner.

It’s fair to say that tablet and mobile friendly training is in vogue right now and only going to become more popular as the momentum shifts from training being part of the culture at companies ahead of the curve, to those just keeping up with it.

So for your organization, getting onboard with tablet and mobile friendly training is a simple necessity. Like we said earlier, the best talent expects the best training and support. Keep them, or ignore them at your peril!

mLearning and eLearning continue to be seen as a necessary part of corporate culture in the current business environment. If employees are denied the benefits of mobile friendly training then it isn’t just the individuals that miss out – it’s the whole business!

So what are you waiting for? Take a look at tablet and mobile friendly training today to find out more of the incredible benefits it offers.

Why you need tablet and mobile friendly training

Following on from our recent article about professional development courses, we thought we’d give you some more great online training materials to help your team grow.

Something that we haven’t quite touched on yet is the need for professional development training to be continual – it’s not just something that you should tick off once a year to satisfy HR. It requires ongoing investment of your time, focus and energy, to get the best results.

Why? Because when you’re continually learning, you know that you’re always growing as a professional. And if you’re a manager, you should also be helping your employees to grow, and acquire the skills and knowledge they need to succeed.

Making the commitment to check in with employees and set new goals is easy. The real challenge is getting them excited about their own professional development. That’s where these online courses come into the equation. We’ve hand-picked 5 short courses that we think will help get your team on board with online learning. They’re fresh, well-presented and easy to understand, with engaging content and delivery methods.

You and your team will explore decision making, branding, customer feedback and more. Without further ado, here they are!

Most of us work in teams, whether it’s in the office or on the sales floor. So when it comes to professional development, improving your skills as a team player is pretty much top of the list.

One of the challenges faced by many employees is knowing how to make decisions as part of a team. But when your decisions can have a positive or negative impact on other people, it’s important to get this right.

This first course will help you to understand effective decision making and the benefits of team collaboration. Making decisions as a team player creates a sense of empowerment and ownership, while also working to drive group motivation, creativity and innovation. As a manager, you’ll hopefully see an increase in team cohesion, and a reduction in individual stress levels for your employees as a result of that.

In the last course, we looked at team dynamics – now it’s time to take a good long look at yourself. What kind of image are you conveying at work? Like it or not, when it comes to your career, there’s something to be said for paying attention to your own personal brand.

This eLearning course will help you to better understand your brand. You’ll work through the steps of building your personal brand and communicating it to others, creating your own unique Personal Branding Statements and Leadership Profile. You’ll learn more about your core values and what you stand for, and how this has an impact on what people feel your brand represents.

There’s no question about the impact great customer service has on an organisation. And knowing how to successfully manage customer feedback is one of the best skills you can have as an employee.

This doesn’t just apply to people working in retail or hospitality roles. Your customers can also be internal, and it’s just as important to keep internal stakeholders or clients happy as it is with any customer base. You want to create an environment that welcomes customer feedback – even if it’s negative! Because as the course content reminds us, Bill Gates once said, “your most unhappy customers are your greatest source of learning.”

This course will educate your team on how to handle feedback and use it to provide a better customer experience.

Developing a Strategy for Customer Complaints

Employees will also learn how to predict potential issues before they arise, helping them to feel more empowered in their roles.

Another valuable skill that is critical for professional developing is knowing how to manage team conflict.

Many people naturally tend to shy away from difficult conversations or conflict – if that’s you, you’re not alone! But unfortunately, avoiding conflict won’t make it go away. If anything, it will only make it worse, as negative emotions continue to boil under the surface and grow larger in magnitude.

When members of a team are in conflict, it can also begin to affect their other team mates, causing rifts and division and resulting in a toxic work culture. This eLearning course gets to the bottom of this, suggesting practical ways you can tackle conflict head on and tips for how to communicate and restore balance.

How to Create their 'Walk in the Door' Moments

While the above title might sound a little cryptic at first, this course is all about creating a positive work environment for yourself and your team.

It asks the big and important questions: “Why do you walk in the door every day?” “What motivates you in your workplace?” “What makes you want to be there?”

This course shows you how to create a culture of wellbeing in your workplace. You’ll learn how job satisfaction is closely linked to productivity, making it a vital part of career development. And you’ll explore ways to create and maintain a space that inspires and motivates team members to higher levels of performance and commitment.

While this course is part of the Learoy Tonight Leadership series, it’s useful for employees of all levels who are keen to work towards a better workplace for themselves and their colleagues. Your team members will get just as much out of the course materials, helping them get excited about professional development and online learning.

Help your team grow with professional development training

All successful digital learning projects start with a first class plan. But, it’s easy to launch head first into creating learning content, without properly laying the foundations and understanding what success will look like.

The digital learning authors that invest a couple of hours in understanding their objectives and audience at the start of a project tend to get better results, much quicker. And those that prototype, test and iterate their ideas do even better.

What are the crucial steps to more successful elearning?

Taking the time to plan at the start of your project and reflect and refine throughout, will help make sure your learning hits the mark. There are various frameworks for elearning, that set out approaches to doing this. The 5C Framework is the new kid on the block and can be seen as a modern, more agile alternative to the ADDIE framework. 

4 crucial “Capture” questions to ask yourself at the start of your elearning project:

Who are your audience and what changes do you want them to make?

What does the digital learning need to do to help them with this change?

What resources do you have at your disposal to make your project a success?

Download this free “Capture Needs Template” to help with this.

Tips for nailing the “Capture” stage of the 5C Framework