The Customer Service Survival Kit
Link

The Customer Service Survival Kit

Author Richard Gallagher examines how staying calm, empathising, and embracing criticism helps calm angry customers

Updated Nov 27, 2019
Book a demoTry it for free
Author Richard Gallagher examines how staying calm, empathizing with the customer, and embracing criticism can help to calm angry customers.
Related learning
Responding Thoughtfully - Cutting Edge Communication Comedy SeriesCourse ⋅ 10 mins
Service Impact Series: The Angry CustomerInteractive ⋅ 3 mins
Sharing Feedback - Cutting Edge Communication Comedy SeriesCourse ⋅ 10 mins
Responding Thoughtfully - InteractiveInteractive ⋅ 20 mins

Explore more technology skills

IT Software
IT Software
Web Design and Development
Web Design and Development
Data & Analytics
Data & Analytics
Design and Animation
Design and Animation
Gaming and Games Development
Gaming and Games Development
Devops, Networking and Security
Devops, Networking and Security
Programming and Web Development
Programming and Web Development
Computer Science and Engineering
Computer Science and Engineering
;