Marcus leads a team meeting to develop positive feedback approaches, but Carol presents Serena with a less-than-glowing critique. Tammy praises Casey for her support but asks her to avoid telling long stories. Dion commends Carlos for being approachable, but worries that he has encouraged Carlos tendency to make jokes about women in the office. Sanjay welcomes Sam's endorsement of his opinions, but says Sam's noisy breathing interferes with his ability to concentrate. Throughout the session, Marcus recommends welcoming feedback, staying calm and not defensive, openly discussing the problem and its impact on performance, linking the feedback to rules and agreements, asking the other person for their view and suggestions for solutions, and listening. Sam later gives Michael feedback, thanking him but also criticizing his negative tendencies, and recommends that he be more constructive. Michael praises Sam for his policy-writing skills, but deplores his habit of bringing up their personal lives during work hours. Both agree to work on their faults. Marcus advises the team to be open to feedback, but postpones the teams opportunity to assess him.
Key Learning Points
Giving positive feedback motivates people. Constructive feedback improves performance.
GIVE AND RECEIVE FEEDBACK OPENLY
Comedy makes learning fun
This course is part of the Cutting Edge Communication Comedy Series, created by Psychologist Eve Ash and comedienne Erin Brown, starring Emmy-award winning Kim Estes. A powerful training series covering topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, difficult people among many other workplace hot button issues.
Everyone will laugh and learn with these short episodes that highlight dos and don'ts. This Australian produced series was filmed on location in Los Angeles.