Interactive
Telephone Manner Video Plus
Adopt strategies in answering and making calls professionally in the workplace and managing tough customer enquiries.
This module explores using the telephone in the workplace and how to answer and make calls professionally. You won't always be able to help a caller with their enquiry, and this module gives advice on how to deal with such instances, from transferring calls and taking messages to putting the customer on hold. You only get one chance to make a first impression; this module will help you to make it a good one.
This Video Plus course contains a high quality video and short quiz, perfect as a handy refresher or for learners who are pushed for time!
