Speaking to Customers

Speaking to Customers

Pearls of Wisdom
Updated Jun 12, 2019

Course Overview

Highlights how we are ambassadors for our organisation and each conversation we have with a customer leaves an impression. Customers have expectations of how they might be spoken to, and we need to understand those expectations, and meet them.

Learning Outcomes

  • Explain the importance of tone and inflection when talking to customers
  • Describe the right mind-set to have when speaking to customers